I've used Winkworth, Green Lanes to let a property for around 18 months and my impression of them has been excellent. Getting things set up was very straightforward and they’ve been great to deal with ever since. Stephanie, my property manager, is very helpful and quick to respond to queries. I’ve found Winkworth to provide a very high standard of service and I wouldn’t hesitate to recommend them.
Winkworth used to be our letting agent in a house where I lived for 4 years and they have been by far the worse letting agents I ever had to deal with.
Their staff is slow and inexpert when it comes to resolve urgent issues in the house, limiting themselves to be a middle man between ourselves and our landlady who was equally lazy to give approval for basic repairs like a broken boiler in mid January or a structural damage in one of the pillars...
On the other hand, they will always be on time to ask you for the rent payments or additional charges if they are needed.
A couple of times they tried scamming us by illegally requesting us to pay for the council letting licenses which should have been entirely paid by the landlords and never by the tenants.
Aside from this they increased the rent a 28% from one year to another the last time we renewed the contract, even though when the contract specified that only an 8% increase should be allowed... That was the year we decided to never again renew with them.
Wouldn't recommend them even to my worst enemies!
Aaron was very professional and moved the sale along. I initially contacted Castles to see the property but no-one called me back. I saw the same property was listed with Paul Simon and Aaron arranged a viewing the next day and pushed the sale through. He was always in touch, making sure the solicitors were doing their work and always called me back when I contacted him. Overall a great experience, friendly, efficient, communicative. We're now very happily settled into our new home.
This is 5th property that paul simon has sold for me. They have always managed to get me the right buyer and made sure it all run smoothly. If you are buying or selling these are the guys to work with, many thanks
Abdi is terrific. He communicated throughout the transaction and went the extra mile. Dealing with KFH, so far, has been good.
Absolutely Appalling. I would strongly advise anyone thinking of using this agency to reconsider.
The agent who was in charge of our letting was James. When showing us round he promised many things such as the re-grouting of a bathroom and a professional clean before we moved in. After you have paid he completely denies he ever said these things and says you agreed to the flat ‘As seen’. A phrase which he so rigidly stuck to we expect to move in with him in the lounge as this was technically ‘As seen’.
When we were handed the sets of keys, some of which did not even work, we went to take a look at the flat. The professional clean had undoubtedly never happened. There was half eaten food in the fridge, rubbish under the beds and even ash in the ashtrays. Also despite insisting the flat was ‘As seen’ some of the nicer items of furniture had been removed.
When we tried to ring James explaining this, coincidentally for the next few days whenever we rang we would be told ‘he is out on a viewing’, ‘he is out the back’, ‘he has just had to dash out of the office’ and our favourite - ‘he is on the toilet’. None of us have been able to get through to him despite calling on so many various occasions.
Seeing as James had apparently disappeared of the face of the earth the only suggestion they had was to call the landlady directly. Which makes you wonder what on earth the extortionate agency fees you pay are for, when I asked this I was informed that they do not manage the properties so I genuinely am at a loss as to what that charge is for. The service was terrible, the communication with our agent close to non-existent. I cannot stress how much we would advise against using these agents for lettings.
We bought our first home through James at Castles, Palmers Green. He was extremely helpful, supportive and personable throughout the whole process. He comes with our highest recommendation.
We recently bought a house through Castles in Palmers Green and Alexei in particular was the consummate professional - always available, helpful and never pushy as we weighed up our options before taking the plunge. He also did his best to push the very slow vendors into fulfilling their obligations and supplying the required information, but the process couldn't have gone more smoothly given that caveat. We would certainly encourage prospective sellers to have a chat with Alexei about representing them.
As first time landlords we were nervous about finding good tenants but Shamila and her team at Foxtons Wood Green found us some fantastic ones! We were kept informed throughout the process and it was all very smooth. The team were friendly and helpful and always able to answer any questions we had.