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Estate Agents in Solihull
Burchell Edwards - Solihull

Burchell Edwards - Solihull

3.5

37 reviews

Opens Monday at 8:30am

Doubleday House 29 High Street, B91 3SN

Since 2008, our network of local branches has been offering local knowledge and extensive estate agency experience to our customers. Whatever the need, our team at Solihull can support with selling, buying, letting and renting, and we can also offer a range of other services to support your property journey.

Opening hours

Monday 8:30am - 6:00pm
Tuesday 8:30am - 6:00pm
Wednesday 8:30am - 6:00pm
Thursday 8:30am - 6:00pm
Friday 8:30am - 5:00pm
Saturday 9:00am - 4:00pm
Sunday Closed

View all details

Burchell Edwards - Solihull Reviews (37)

Have you used this agent?

All (37)

Seller (8)

Buyer (6)

Landlord (1)

Tenant (2)

General (20)

B Wells

Great service from Harvey, Chris and Engel. From start to finish I have been kept up to date and has been very smoothe indeed. Would use again... Read more

29th Nov 2024 (8 weeks ago)

D T

Terrible experience, avoid at all costs. The customer service is the worst I've ever encountered. I was ignored, given false promises, and received incorrect information from advisors who even hung up the phone. Consistently bad month on month.... Read more

28th Nov 2024 (8 weeks ago)

J Hammond

Recently I have been through the process of buying my first property through Auction with Burchell Edwards. As this has been my first experience dealing with estate agents and buying a property I did have my concerns. However, after speaking and meeting with Luke Hinson, their mortgage advisor, I couldn’t be happier with the whole process. No question was too small and he was always on hand to help out, or seeking further advice if he could not. I would definitely work along Burchell Edwards, and Luke, in the future.... Read more

Buyer

8th Oct 2024 (16 weeks ago)

L pinnick

Great service from Paul and Harvey, made the whole process very straightforward and effortless.... Read more

30th Aug 2024 (21 weeks ago)

F Smith

I strolled into Burchell Edwards on one of the worst days of my live. My husband had walked out on me & taken the kids – I was beside myself. I didn’t know where to begin with my property search, I haven’t sold/bought a house in nearly 10 years so as I walked into Burchell Edwards with my tail between my legs.. there was Harvey, he greeted me with a wide smile & a welcoming aura. He comforted me as he presented properties within my budget. He spent at least an hour with me, doing as much as he possibly could to comfort an old bird like myself. His level of customer service is extraordinary, I felt like we had been friends for years. Thank you Harvey, I won’t be using any other agent other than Burchell Edwards. Highly recommend.... Read more

Buyer

24th Jul 2024 (6 mo. ago)

D sheen

Had a great experience from start to finish selling my house. Valuation was more than I expected and better yet the team delivered above the asking price. Paul was very helpful on the valuation, Richard helped to organise all of the feedback and Harvey did a great job selling the property too. A slick team with good communication. Very happy to have sold through this agent!... Read more

Seller

12th Feb 2024 (11 mo. ago)

L B

Great service from start to finish with Richard, Paul and Harvey. Thank you Jason for the mortgage advice. Would highly recommend... Read more

12th Feb 2024 (11 mo. ago)

H Williams

Great service... Read more

9th Feb 2024 (11 mo. ago)

R Ravindran

No response... Read more

2nd Nov 2023 (1 year ago)

T BOLTON-MILHAS

Selling a house through Burchell Edwards was an experience I never wish to relive. Had I not been resident abroad, BE would have lost the contract early in the process. Communication with the agent was hit and miss at the best of times and almost completely absent at others. The manager was completely incapable of keeping me informed and always managed to lay the blame elsewhere (among other things, he could not telephone me from the office because I have a non-UK phone number – however his colleagues had no difficulty). A number of defaults in the house were dismissed as insignificant – only when the sale became less obvious did he finally suggest calling in a surveyor… Had this been done earlier, I could have made repairs and received a better sale price ; as it was, time was against me (among other things, council tax levies 6 months post Grant of Probate). The handling of the legal side by Medway Law was no better with a similar level of communication. There appeared to be an ignorance of law, heightened by demands deemed ridiculous by HM Courts and Tribunals Service. Finalization of sale (by modern auction) was set by the date of notification of sale, 56 days, but there was no communication until the very last minute about how the finalization worked – despite repeated enquiries. This information was made known just 10 days before the deadline with a request for previously unmentioned documentation or documentation not demanded ; in my case, this documentation was at my home outside the UK and I was fortunate enough that my wife was scheduled to come to the UK just two days later… NEVER NEVER sell your house through Burchell Edwards modern auction system – it stinks.... Read more

Seller

18th Sep 2023 (1 year ago)

R O

Olivia and Amanda have been excellent through the letting process. Would highly recommend them as letting agents. Very good understanding of the market and database of tenants. Comunication has been fantastic and will definitely be going back for property letting again.... Read more

Landlord

11th Sep 2023 (1 year ago)

R Eva

Huge thank you to Amanda and Olivia for all their help. They made a usually stressful process so quick and easy! Definitely recommend this team to anyone moving in the area.... Read more

30th Jun 2023 (1 year ago)

M Anrep

Amanda & Olivia were really great. They made the process of moving easy... Read more

30th Jun 2023 (1 year ago)

P Stoakes

Excelent service and great advice given on best way to sell my home. They did their homework before meeting me and backed up the valuation with positive proof. Out of three agents I saw they were the only ones to provide good advice on how to acheive the best price and provided proof to back this up. Friendly and courteous with good follow up.... Read more

Seller

30th Mar 2023 (1 year ago)

K Nalomenko

Great service! Agent Jessica Ford showed us property, told us about property in all details. She is really friendly and great agent!!!... Read more

10th Oct 2022 (2 years ago)

K Saleem

Rented a house.. and had a wonderful experience. Swift from initial enquiry - viewing - all referencing and paperwork. All done and dusted within 7 days! No faff, with Amanda and Jess being impeccable throughout the process. Our referencing wasn't easy being two self employed persons, but the paperwork was put across and Amanda detailed everything we needed, and it was all approved. Keys and paperwork handed over, and we are away. Would reccomend to all either as a landlord or tenant, as i tried a number of other agencies during this process and didn't have similar experience elsewhere!... Read more

Tenant

20th Sep 2022 (2 years ago)

Anonymous Tenant

Absolutely awesome and flawless from start to finish. Initial enquiry - swift viewing - swift and smooth offer process. Easy referencing (even being self employed), digital docs, and keys. All very simple, with no faff. Amanda and Jess went above and beyond to get us through the process swiftly and they were impeccable in their service delivery. Would absolutely reccomend, and will be using this guys for future rentals no doubt, as tenant and landlord.... Read more

Tenant

20th Sep 2022 (2 years ago)

I Field

Impossible to get a response.... Giving 2 stars as the Sheldon branch is helpful... Read more

22nd Aug 2022 (2 years ago)

D Hamblin

A diabolical agent Paul especially fed me lies from day one ..I used their conveyancing solicitors DCLaw and after 7 months of continuous chasing the sale fell through. Don't use this estate agent... Read more

Seller

6th May 2022 (2 years ago)

Z Bu

They helped me find first property - Mortgage advisor was professional and Harvey helped a lot to find the right property... Read more

Buyer

24th Apr 2022 (2 years ago)

J Harris

Professional and courteous service.... Read more

21st Apr 2022 (2 years ago)

T Fatania

The Solihull high street team provided a friendly, responsive and dedicated service. Harvey was proactive in his approach. I found the level of service and approach refreshing.... Read more

16th Apr 2022 (2 years ago)

L Sage

Do not use this company, particularly as part of a Modern Online Auction. Our contract was breached, the highest bidder did not have their mortgage in place. We had to wait two months over the contract date before we received any money for the house sale. I tried phoning Connells five times to put in a complaint and noone ever rang me back. There is so much more that could add but I hope I've got my message across.... Read more

Seller

9th Mar 2022 (2 years ago)

I Hussain

These guys are cowboys. Best to knock on the vendors door to make sure your offer has been put forward. They are only interested in you paying silly money to use their mortgage advisor. He is useless too.... Read more

14th Jan 2022 (3 years ago)

S S

well, as mentioned in the comments before, they won't accept your offer unless you go through them with the mortgage which is illegal etc. Super fishy, very slow communication, virtually impossible to get hold of anyone even to arrange a viewing. Do not sell your house through them, you will just lose potential buyers that are ready to pay more for your property but won't do it due to incompetence of the staff. I'm surprised no one action any legal charges against them , i'm sure that's illegal saying to buyers your offer won't be passed to the seller and you won't be recommended to the seller unless you go with the mortgage/conveyance through them...... Read more

Seller

12th Jan 2022 (3 years ago)

H Vision

I rarely leave reviews but I experienced a really professional service at Burchell Edwards and they helped me find my first home as well as with the process from start to finish. Given it was my first home purchase I had many questions and the mortgage adviser, Jason, helped me with all of my questions no matter how small or big. Highly reccomend!... Read more

Buyer

20th Jul 2021 (3 years ago)

M render

Nice agents friendly staff... Read more

2nd Jun 2021 (3 years ago)

M payton

Emailed requesting a viewing. Had a voicemail from them saying they understand I want a valuation. Erm no I want a viewing. Rang them back saying I wanted a viewing not a valuation. Evidently the wrong department but they would get someone to ring me. Nothing. I rang again to ask for a viewing on Tuesday stating I could do anytime Thursday afternoon or anytime at all on Friday, they said they would sort a viewing out and let me know. It's now 7 pm on Saturday??? And I've heard nothing. I would hate for them to be selling my house. Beauchamp Rd solihull has missed a potential buyer.... Read more

17th Apr 2021 (3 years ago)

A Smith

Tried to buy a property that Burchall Edwards have for sale. Thought it would be a straight forward process however unfortunately this estate agent doesn't seem interested in your offer unless you use their conveyancing service, which will set you back £600. There are multiple reviews about this on the Internet so this is clearly not a one off. For those unaware this is illegal. We dealt with Paul and he was dishonest and not to be trusted, said one thing did another.... Read more

Buyer

26th Mar 2021 (3 years ago)

L Landucci

Good service and follow-up regarding queries.... Read more

22nd Nov 2020 (4 years ago)

A Rashid

Genuine, upfront, transparent and supportive. No gaming here like other estate agents I have come across.... Read more

6th Mar 2020 (4 years ago)

N Nk

Complete incompetence and lies from the solihull branch, ongoing discrepancies, told me I wasn’t aloud to offer on one of their properties unless I used there mortgage advisor and solicitors, I just feel like a sales transaction, over 2 weeks now and they won’t update me on my offer, playing games, yet there still excepting viewings and reduced the cost of the house I’ve offered on, one excuse after another with no updates- avoid at all costs !!... Read more

Buyer

28th Dec 2019 (5 years ago)

H Parkin

Girl called Saffron has had her cousin or someone call me trying to threaten me because I didnt go through them for mortgage. Attitude stank from the start of the convo to view a property... Read more

13th Nov 2019 (5 years ago)

R Peel

I was encouraged primarily to follow the modern auction route. This proved disastrous with very few viewings, one offer which was below the minimum starting price. I had continual encouragement to lower the price further while other flats in the same block were selling for £20 - £25,000 more. Eventually withdrew from this system and have now placed the flat on the market conventionally.... Read more

Seller

30th Oct 2019 (5 years ago)

J awdry

Text book example of the cliché that is an estate agent. Flannel and lies. I would most definitely not recommend this one. Multiple levels and examples of incompetence and bad communication include; incorrect spelling and grammar on RightMove, not verbally addressing fundamental T&C's, overpricing the property, taking keys without authorization and leaving the property unlocked after a viewing. Unsympathetic and indifferent responses to valid complaints resulting in loss of trust. Escalation to Connells resulted in monetary compensation, but with an overriding level of flippance and insincerity. Avoid.... Read more

Seller

3rd Sep 2019 (5 years ago)

C McCameron

Very informative and helpful! Highly recommend.... Read more

28th Jun 2019 (5 years ago)

R Southwell

A record month on instructions and sales. More instructions needed to fulfil the demand of buyers. Speak to the team today. Mortgage services and Lettings also available within this branch.... Read more

26th Feb 2019 (5 years ago)

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