L Nevell
The sales team at leaders have been absolutely outstanding, professional, understanding and courteous at every point in the process. Selling a house is one of the most stressful things you can do, but Leaders have made the process so much easier for me... Read more
Seller
4th Nov 2024 (15 weeks ago)
A Anderson
I've been working with Leaders for many years and I find Jack Holmes to be professional, courteous and a pleasure to do business with.... Read more
17th Oct 2024 (17 weeks ago)
C Donoghue

The customer service from the Fallowfield branch has been extremely poor. Despite calling several times, I have not had a call back from the property manager. Leaders have a duty of care to the students that they rent their properties out to but this has not been met. The property my daughter has moved into has not been cleaned or decorated since last students moved out. There is rubbish iand unbroken furniture. In the garden. The carbon monoxide detector is faulty, and despite this being logged with the branch, it has not been dealt with. Also, the property has two fridges one has completely broken and the other is breaking intermittently. My daughter received threatening emails about paying her rent, although she had already paid it which led to her paying it twice and they have not yet been in touch with her or refunded her for the Double payment . This lack of contact has lead me to seek advice from a third party and I will be contacting the fire service about the faulty carbon monoxide detector.. I would not give this company one star, but I have to select a star to simply post this comment.... Read more
Tenant
20th Sep 2024 (21 weeks ago)
Service has been pain free so far... Read more
Seller
26th Aug 2024 (25 weeks ago)
N W
Absolute joke of a company. They don’t care about their customers simply because you’re a student, they think they can mess you around with all sorts. DONT BOTHER
In response to your response: give over you don’t give a flying toss about any of your tenants ur just a company of lies and deceit.... Read more
Tenant
20th Aug 2024 (26 weeks ago)
G Clean
It’s now been nearly 2months since I should’ve had my deposit back. Incredibly incompetent staff who will either ghost your emails or just say ‘they’re working on it’ cmon guys how difficult is it just to send me my deposit back?? ????
Absolutely would never recommend this company to ANYONE.... Read more
20th Aug 2024 (26 weeks ago)
Anonymous Homeseller
All very professional... Read more
Seller
17th Aug 2024 (5 mo. ago)
J4k3_Dnb

**Avoid Leaders at All Costs**
Our experience with Leaders has been nothing short of awful. When we moved in, the flat was a complete mess—broken lights, and even the previous tenant’s food still in the fridge. Throughout the year, it’s been nearly impossible to get in touch with them. Our property manager, Natasha, has consistently ignored us, leaving issues unresolved.
We had a broken meter, causing us to pay £350 a month for electricity. This wasn’t just our flat; the whole building had the same issue, but Leaders chose to ignore it. They say they’re going to sort issues and then never actually do.
We’ve had issues with maintenance men coming in the flat without prior warning, breaching their own contract and then trying to say we broke our contract, which is false.
Now they’re trying to take £220 each from our deposits for cleaning, despite us leaving the flat in a better state than when we moved in. They’re even sending photos of the mess left by their own maintenance team and claiming their items as ours. To make matters worse, they’ve stopped responding about the deposit altogether, making it impossible to get our money back.
Absolutely avoid renting through Leaders. Also if someone would contact me so I can get my deposit back that would be ace.... Read more
Tenant
16th Aug 2024 (5 mo. ago)
L Betts-Dawson
It is hard to articulate how inept and inefficient this letting agency is in addition to being devoid of any understanding of customer service. My husband has used this company for a year and has experienced nothing but problems. Their lack of professionalism is astounding. NO ONE returns calls, NO ONE responds to emails, other than advising that the email has to be forwarded on to yet another person who then never responds. He has called and emailed for the last few weeks and still they are unable to answer pertinent questions regarding their protocol for residents leaving and potential residents occupying the property. To this end he is left with a situation where a tenant is due to move in tomorrow with no contracts signed. It is remarkable that they have been given 3 stars rather than 1 star. Our rating would be zero.
My husband can only warn potential landlords to avoid this company like the plague.
I wonder if this review will spur them into action?... Read more
Landlord
15th Aug 2024 (5 mo. ago)
A Joseph
It is such a shame because the property is great but Leaders have caused us problems at every stage. They left us without any contact for 2 months and only got back in touch to ask us to pay rent. They wouldn't give us our keys until well after we had started paying rent because of necessary documentation that they could have requested months prior. They only seem to have one person who knows the answer to the various questions. Also, the keys they gave us took about half an hour to work in the locks and it didn't seem to be a concern to them at all. It seems as though when they want your money they are quick to reply and eager to help, but when you need actual help they just do the basic minimum and take a long time to do it. Such a shame but I will not look at Leaders' properties again.... Read more
Tenant
13th Aug 2024 (6 mo. ago)
J Edwards
Appalling experience. They are very slow to get anything done and won't do the simplest of tasks unless you call and email constantly until they're tired of hearing from you.
Edit: As you can see below, Leaders have responded with the same copy and paste response as every other negative review they receive. This is emblematic of their approach to everything - sloppy, lazy and careless.... Read more
Anonymous Homeseller
Efficient and friendly going above and beyond. Highly recommended.... Read more
Seller
29th Jul 2024 (6 mo. ago)
A So
We have a property that is fully managed by Leaders. Since Feb we requested for a mid term inspection report as the current tenancy ends in Aug. It is now June and we still have no response from them whether the inspection is done or not despite numerous emails and calls.
Time and time again Leaders have failed us. Every time I am the one having to contact Leaders so they can give an update. At no point have they even attempted to notify us the status. When we do get hold of someone, for some reason unexplained, we randomly get assigned with a different property managers who none have a clue what is happening.
The lack of organisation and communication is really poor, one minute they say the inspection has been scheduled, next minute they say it has not been booked cos the property manager has been off ill! Lots of broken promises! Wonder what excuse they will come up with next time!... Read more
Landlord
18th Jun 2024 (7 mo. ago)
Have been very impressed with the professionalism of Leaders. This started with the market research that they initially provided and has continued throughout the sales process. They have always kept me up to date with viewing and offers etc.... Read more
Seller
12th Jun 2024 (8 mo. ago)
The team were very pleasant to work with but some points for improvement include:
1. The initial valuation was quite far off what the property ended up selling for. This was because it was based on sold prices in the local area of quite different houses.
2. The opening photo for our property on Rightmove had 9 bins in it - it would’ve been a good idea to move them/ask for them to be moved before the photos were taken.
3. An agent was sent to do a viewing on her last day in the job and told the viewer this and didn’t seem motivated to sell the property.... Read more
Seller
21st Feb 2024 (11 mo. ago)
A Boyd
Disgraceful service and try to take every penny from your deposit. Tried to charge us for missing items that could clearly be seen in the images they had taken after me and my friend moved out.... Read more
Tenant
14th Nov 2023 (1 year ago)
E Heaton
UPDATE: PLEASE PLEASE AVOID THIS COMPANY AT ALL COSTS!!! I moved out of my flat 3 months ago and they still have not given my deposit back! As soon as I moved out they pretty much ghosted me, I emailed and called multiple times but they would not give back my deposit! I am now in a dispute with them which is mentally draining and I just want it to be over. They take advantage of students who they assume don't know any better. Please avoid this place!!
Original Review: When I went to pick up my keys they gave me the wrong code for the car park gate and had to be let in by another resident. They gave me the wrong mailbox key and didn't even give me a key for the front entrance to the apartment building. When my flatmate went to pick up her keys she was told they couldn't find them/didn't have any and she would have to take my keys and get them cut herself. Very poor service from leaders.... Read more
Tenant
1st Nov 2023 (1 year ago)
D Christofi

Would never advise to go through Leaders. Stayed in a student house last year and could honestly say we were treated disgustingly. We had no oven for a month, no bed for a month, no bedroom door for two months (ground floor bedroom) which also had no functioning blinds or curtains for two months. This wasn’t even the most of our problems, it was consistently month after month a new issue that the landlord would refuse to fix / Leaders would claim they ‘couldn’t get in contact’ with him. We went through 4 different property managers in the year of living there with no communication when this had changed. Staff were rude and told us lie after lie. They promised a rent rebate and it never happened. When it has come to getting our deposit back, Leaders have had the cheek to charge £324 for replacing the toilet seat (which was broken the day we moved in, which we had complained about numerous times) and replacement of bedroom drawers which had collapsed on me because of the condition they were given in. I’ve had no response from Leaders who claim to take no responsibility anymore because they have since passed the house onto a new company, despite being the ones who have sorted my deposit. Looking for legal advice next, so infuriating... Read more
Tenant
21st Oct 2023 (1 year ago)
W Whitley
Be very careful before you chose leaders as a letting agent.The staff I encountered were largely incompetent, specifically Ciara Ryan.
A litany of issues from the start right till the end.
- moved in and the apartment hadn't been cleaned properly, stated someone would come to clean it. No one ever showed up despite me trying to arrange.
- There was a leak in the property. Again, I arranged someone to come round through the maintenance portal. It took 2 weeks for someone to come by which point the property had been damaged (they tried to charge me for this upon leaving the property).
- The energy meter is inside a locked cabinet which the Tennant doesn't have access to. They refused to give me my final meter reading and as a result I lost circa £800.
I wouldn't recommend Leaders to anyone!... Read more
Tenant
5th Oct 2023 (1 year ago)
N Day

From the move in day there were issues with the flat, my flatmates draws were broken so i gave them mine and the back door had no working key for it. we reported the draws and door like we were told to do and we heard nothing back. we ended up having to pay for the locks to get changed for the door out of our own money and when we asked for it to get reimbursed they only offered to pay us back the price they thought it would cost if they’d done it (we sent the receipts of all the costs) and then they didn’t even re-pay us that. We also had a pest infestation which resulted in a mouse running across my face and we heard nothing after we reported it. time after time we have reported issues and have had nothing done about them. Now after i moved out, i had to chase them up on my deposit and even after filling in the payment details i still haven’t had it returned, my email are now going unanswered.
if your moving into a property managed/ owned by leaders i strongly recommend just not doing it. it’s not worth the trouble. moreover if you’re moving into The Cube on Wilbraham Road, watched out for mice, kicked in doors and broken furniture which will not get repaired... Read more
Tenant
3rd Oct 2023 (1 year ago)
B Plant
Myself and a friend stayed in a flat managed by leaders last year and they were absolutely useless. We reported many an issue to not hear anything back, including a pest control one of which never got addressed! It got to a point where they wouldn’t pick up the phone to us either. Would not recommend at all. I will not be using ever again.... Read more
Tenant
29th Sep 2023 (1 year ago)
T Eliot
Appalling customer service. The agents are rude and trying to reach them at their office is an impossible task, with the phone rarely ever being picked up. I was told that the house I was about to make an offer for, was already spoken for, 20 minutes before I left the house for a viewing they arranged. Incompetent and uncaring agents, do not use these guys if you can help it, you'll regret it.... Read more
Buyer
3rd Jul 2023 (1 year ago)
N Nikolova

Absolutely dreadful customer service! As first time buyers, we were really excited to see a property listed by Leaders online and even took the time to visit the office in person to get "ahead of the curve".
As a result we were messed about for weeks, had multiple viewings where the agent Olivia didn't bother to show up or notify us she's not coming. We spent money and time making arrangements during work days and early on a Saturday morning only to end up wasting our time frustrated. Ringing her or the office was futile, going straight to voicemail. The agent in the main office, whom we finally got through insinuated the fault was ours and had no interest in helping us.
When you have someone in front of the door of a property you are selling at the time you've scheduled a viewing, if you are in the car in front, as we've been told after the fact, wouldn't you come out and check? Shouldn't you be at the door instead of in the car? Or call and check with the person you are meant to meet? We should have given up on this agency after this, but we gave them the benefit of the doubt. Only to be disappointed again.
If I could give 0 stars I would.... Read more
Buyer
3rd Jun 2023 (1 year ago)
G Toft
All interactions I had with Andrew and the rest of the Leaders team were great. They were engaging, listened to all my requirements and were really pro-active in following up and trying to make the house search as easy as possible.... Read more
15th Apr 2021 (3 years ago)
K koren
I was shown a property in Manchester City centre by Andrew. He was an absolute pleasure to work with. Very professional, prompt replies and really took the time to learn about what kind of property we were looking for.... Read more
14th Apr 2021 (3 years ago)
A Frydenlund

RECOMMENDATION
From our first introduction to Leaders in Manchester, we were welcomed by Ms Anna Scoffins?, a Leaders Coordinator, today, and she was our first positive impression showing her knowledge and skillset. She provided true and honest professionalism in dealing with us as humans and customers; we signed the contract and the rental deal done.
Even when we contacted her with problems during this turbulent time, she showed the same positive, always smiling, an intelligent and professional attitude we came to respect much. She always delivered what she promised, demonstrating her integrity being intact and robust.
Ms Scoffins has great leader capacities as she leads by doing, she is brilliant and treats all with the same respect, our recommendations of Anna based upon two years experience. We are sure Ms Scoffins can work in any industry with her high capacities. We would gladly work with her in the capacity of a Manager or Director. We are happy to recommend her to anyone seeking to grow their business.
Thank You, Anna
Asle... Read more
Tenant
24th Feb 2021 (3 years ago)
S Dracup
Really couldn't help enough and was a great guide round a potential home for us.... Read more
28th Jan 2021 (4 years ago)
K Wood
Andrew was absolutely fantastic, he did two viewings with us and was very helpful and honest. His professionalism and the way he fitted in around our needs time wise was really refreshing. I would highly recommend contacting him for a chat even if you haven't seen a property on the market that you want to view at the minute, because his knowledge and insight into the Manchester property market will be very helpful. Not pushy and just an all round pleasure to deal with.... Read more
21st Jan 2021 (4 years ago)
J Samuel
My experience with Leaders Fallowfield has not been great , but I should appreciate Michelle Warhurst Property manager who was really helpful provided prompt response and was a great helpful during my move out.... Read more
Tenant
7th Jan 2021 (4 years ago)
R moulson
timely and good service from George.... Read more
1st Dec 2020 (4 years ago)
B Hussain
I am very impressed with the professional and prompt way Michelle Warhurst has dealt with the tenancy renewal. Michelle has kept me updated on the status / progress and has put me at ease with the details of the contract. Very pleased, thanks!... Read more
Landlord
6th Oct 2020 (4 years ago)
mareki
I emailled into Leaders fallowfield as I am a previous tenant at one of their properties and I was assisted by Liam Foster. I need helped with a parcel issue and also ongoing issues with my previous landlord. Liam responded quickly, professionally and has really gone the extra mile to help me! I really appreciate it, especially during this pandemic when everyone is working from home and I understand it can be quite difficult when not in office. Thanks so much!... Read more
Tenant
6th Oct 2020 (4 years ago)
J Townsley
After dealing with multiple issues, moving into a new rented property with Leaders, this 5 star review is personally for George Paton. After weeks of emailing back and forth, on calling one day George answered the phone and i began explaining all the issues and my frustration's. Within a matter of hours he had already began finding solutions, and within a matter of days we had full clarity and everything had been sorted/was being taken care of. I cannot thank George enough who was so helpful, even to the point he offered to come by the property on his way to work to understand the situation fully. I also must add he wore a face mask and kept socially distant throughout his visit. Having George as a point of call throughout the tenancy is massively reassuring. He is a great asset to the Leaders team.... Read more
Tenant
1st Oct 2020 (4 years ago)
S Stockdale
The guys at Leaders Fallowfield have been a pleasure to work with from start to finish! They responded quickly to my initial query about renting a property, they provided all the necessary documentation as required and pushed my paperwork through promptly to help with a speedy turnaround. Can’t recommend them highly enough!... Read more
Tenant
21st Sep 2020 (4 years ago)
DenysChuck
Generally competent but do not reply promptly to emails. Need to improve on communication.... Read more
25th Aug 2020 (4 years ago)
S Middleton
Decent enough. The staff aren't actively bad at all, I think they just have to manage more properties than they have the staff for. Always been friendly when I've managed to speak to them directly, but often emails will just never receive a reply without prompting and sometimes not even then.
Basically, face to face / telephone customer service: great.
Written customer service: could be better, but again I think it's for the above reason.... Read more
25th Jul 2020 (4 years ago)
C Ennis
We would like to express our gratitude to Megan Farnell in sales. From the very first point of contact Megan was professional efficient and helpful, a pleasure to deal with.... Read more
Seller
21st May 2020 (4 years ago)
C Lincoln
After dealing with the incompetence of Ocean, I got passed through to Michelle who was a joy. She's helped with everything we've needed over the last few months to a high professional standard. If youre planning on going through leaders be sure to speak to michelle, if it wasnt for her I would have given this place 1 star.... Read more
20th May 2020 (4 years ago)
T Frost
The team in the Altrincham branch are committed, hardworking and passionate about providing an excellent service to both Landlords and Tenants. The close knit team ensures all aspects of Lettings and Sales are handled professionally. I have experienced nothing but great service from the team and would recommend them to all.... Read more
19th Mar 2020 (4 years ago)
C Morley
Excellent... Read more
16th Feb 2020 (4 years ago)
E Boateng
The best service I've experienced anywhere. Great staff who provide rapid response via email or phone. I have to give a special mention to one of the agents, Ocean who was extremely helpful in processing all my documents and even stayed later than the closing town to ensure she finished the right checks to get me moved in which I was very grateful for. I would definitely recommend fallowfield branch to anyone looking to move.... Read more
Tenant
6th Feb 2020 (5 years ago)
S Albadi
One of the best estate agents in Manchester.
Helpfull and great staff.... Read more
24th Jan 2020 (5 years ago)
G Nagar
Leaders Altrincham team has been very helpful right since the time we associated with them for renting a property in Altrincham. They are really polite, efficient, helpful and timely when it comes to helping with day-to-day infrastructure related issues - be it plumbing, patch work etc. Thank you and kudos to the team!... Read more
Tenant
21st Jan 2020 (5 years ago)
J Leigh
Rang up looking for a house for next year in uni. Staff were more than helpful especially Dom who got me booked in for loads of viewings... Read more
17th Jan 2020 (5 years ago)
M K
The leaders estate agents is very helpful and supportive. I have met Suzie for showing the apartment. From the beginning she is very very helpful.
Whenever, I called her for information she showed the right direction. I will always recommend leaders for tenants.... Read more
Tenant
13th Jan 2020 (5 years ago)
F Hughes
Highly recommended - very helpful and professional service.... Read more
1st Nov 2019 (5 years ago)
B Wayne
With little time left to rent our 3 student homes Ocean has done an amazing job for us. There is no doubt she has gone out of her way to find tenants and sort out furniture, fittings etc. to make it all happen. Thank you so much for all your help Ocean and your support too Suzie. Highly Recommended.... Read more
Landlord
27th Sep 2019 (5 years ago)
L Mcilwaine
I've been a client of Leaders since their first day in business and was a client of their predecessors since 1987. I wouldn't consider taking my business anywhere else. They provide an exceptionally reliable, professional yet friendly service with just the right amount of “personal touch”. They recently organized and oversaw the installation of new windows in my house in Manchester (without a word of complaint from my tenant) and sent me photos of the completed work.
Whether you’re new to the property business or have been involved for years I’d recommend them without hesitation if you’re looking for a lettings and management company.... Read more
Landlord
26th Sep 2019 (5 years ago)
I Clarke
The Altrincham team are very efficient and honest in their property information details, the rental process was fast.
I would recommend them to anybody requiring a property.... Read more
Tenant
26th Sep 2019 (5 years ago)
J Lc
I recently moved in to a property through the Altrincham branch, this was my first time for renting and can honestly say that the staff in the branch made the whole process simple and easy for me. They were really friendly yet very professional, would definitely recommend them.... Read more
Tenant
26th Sep 2019 (5 years ago)
L Gliddon
Chloe was really helpful in sorting out an issue I had with my boiler and got it sorted within 3 hours :)... Read more
Tenant
4th Sep 2019 (5 years ago)
J Wood
Thanks to Chloe for the helpful advice on my maintenance issue - Landlord is on it! Cheers!... Read more
Landlord
4th Sep 2019 (5 years ago)
M Wallace
Had a great experience with this whole office and Maintenance team. I recently to let my property out with leaders after issues with Nicolas Humphreys and they have been so professional in providing the correct advice on maintenance to myself and tenants. Have worked so hard on building a great relationship. Thanks to Chloe H and the rest of the PM team :)... Read more
Landlord
3rd Sep 2019 (5 years ago)
K Storey
Came into the Leaders, Fallowfield branch a couple of days ago to inquire about a property. Spoke to a lovely lady named Chloe. She really helped, and answered all of my rediculous questions. Extremely happy with how my visit ended, Thankyou so much to chloe for all the help she provided, a true asset to the branch.... Read more
29th Aug 2019 (5 years ago)
L U
I’m new to the Fallowfield area and Leaders made it so easy, I had quite a few maintenance issues on arrival with no knowledge of how to deal with it but Chloe at Leaders reassured me and sorted it within 24 hours. Thank you!... Read more
Tenant
23rd Aug 2019 (5 years ago)
J Phillips
Everybody in the office was more than happy to help, my third year renting in Fallowfield and by far the easiest agents to deal with.... Read more
Tenant
23rd Aug 2019 (5 years ago)
H Sheard
I have had the MOST amazing experience with one of the Property Managers at Leaders Estate Agents in Fallowfield. Chloe is the best property manager I have had and being in the industry for the amount of years I have, it's very rare to come across someone with the level of communication and service that Chloe offers. She's extremely proactive and in comparison to all the other PM's i've dealt with in the past 20 years. Well done Leaders Estate Agents, very impressed.... Read more
Landlord
23rd Aug 2019 (5 years ago)
T Jenkins
Went into the office without any real idea of what I was after. Staff were friendly and did everything they could to help, even got me some viewings that afternoon! 10/10... Read more
23rd Aug 2019 (5 years ago)
A Al-Masoom
I cannot thank Leaders Fallowfield enough. I was going through a rough time of finding properties but soon as I stepped in Leaders, they found me a new home which I was very happy about. The customer service was immaculate and I felt really comfortable. I recommend this place highly.... Read more
Tenant
23rd Aug 2019 (5 years ago)
D Hussain
Leaders fallowfield a great company that i have been impressed with very well for helping me look and sort my university accommodation out, for someone who is not from the city they have helped me out very much and i am very happy with decision i have made with this company for a new chapter in my student life... Read more
Tenant
23rd Aug 2019 (5 years ago)
gemma
Went to view a flat at 3pm on a Saturday. We made the 1 hour 45 minute journey, arrived 15 minutes early and waited....and waited....and waited.
The agent never showed, I had to call the office twice to find out where he was, and apparently he had already been and could not get into the property.
He did not think to inform us, we waited for an hour in the end and no attempt to contact myself was made.
Astonishingly, the office was 5 minutes down the road.
Unprofessional service, they have definitely lost custom.... Read more
18th Aug 2019 (5 years ago)
I kilicoglu
I highly recommend Leader agency as a landlord. Especially Suzie in the fallow field office, she is experienced and trusted person.... Read more
Landlord
31st Jul 2019 (5 years ago)
D Bromilow
The office was warm and welcoming and all of the staff were helpful. I dealt with Bethany who was able to answer all my questions and I left with a good, lasting impression. I'll definitely be recommending Leaders, Altrincham to friends & family.... Read more
30th Jul 2019 (5 years ago)
C Bee
Popped in today looking for a rental property. The staff were more than helpful and took the time to ensure the properties they were showing me where right for me. Fantastic team there, would highly recommend!... Read more
Tenant
12th Jul 2019 (5 years ago)
A Grundy
Friendly staff, very approachable with good local knowledge.... Read more
10th Jul 2019 (5 years ago)
K Stewart
Had an amazing experience here, the staff were extremely friendly, informative and understanding. Despite my personal complications they were able to accommodate and adapt to my narrow timescale in a very professional manor. Would certainly recommend!... Read more
29th Jun 2019 (5 years ago)
S Srivastava
Very professional and helpful team, great experience, really appreciate Tom for smooth check in and service.... Read more
Tenant
19th Jun 2019 (5 years ago)
E Halliwell
I visited Leaders to ask about the No Deposit Option and Tom was extremely helpful and gave me a leaflet to take away and look through. Was extremely helpful. Thanks.... Read more
10th Jun 2019 (5 years ago)
A Thompson
Excellent management of my property. Contractors were quick with maintenance issues and communication was great with the branch.... Read more
Landlord
8th Jun 2019 (5 years ago)
D Duffy
Would highly recommend Leaders. Me and my partner recently moved in to a rented property in the area. The Staff have been nothing but helpful every step of the way. Great service, great team.... Read more
Tenant
28th May 2019 (5 years ago)
Bella
Fab friendly staff, cannot recommend highly enough. They were very patient with me and really helped me out with my references even though I had got through to the wrong office. Thank you Suzie and team!!!... Read more
22nd May 2019 (5 years ago)
G Majdalani
I have been renting my property with Leader Altrincham for the last 17 years and they are extremely fantastic in managing my only asset. They have such a great service from start to finish. Great team and great customer service. Highly recommended.... Read more
Landlord
22nd May 2019 (5 years ago)
P Marsden
Very friendly and efficient service. Although I let my property elsewhere, I was very impressed by the team. Will be using them going forward.... Read more
Landlord
14th May 2019 (5 years ago)
G Szederkényi
Very helpful and professional in dealing with our inquiries.... Read more
8th May 2019 (5 years ago)
G Clothing
Friendly staff great ! X... Read more
29th Apr 2019 (5 years ago)
R Adex
I have to say that the Staff were very lovely and helpful. They made the whole experience much less stressful. I would definitely recommend them.... Read more
29th Apr 2019 (5 years ago)
L Lewinski
Immaculate customer service and very helpful staff, makes renting a pleasure... Read more
Tenant
29th Apr 2019 (5 years ago)
L Petticrew
Very friendly staff !... Read more
29th Apr 2019 (5 years ago)
S Khan
Great Staff, Very Helpful!... Read more
29th Apr 2019 (5 years ago)
M Disky
i cant thank Leaders Fallowfield enough for there help through what was a difficult process. we're now settled into are new home and we are happy. Thank you... Read more
29th Apr 2019 (5 years ago)
O Johnson
very nice staff and professional 5* service.... Read more
29th Apr 2019 (5 years ago)
M Dee
best letting agent I've come across, they have a awesome team, the staff were lovely, everyone was very helpful, I couldn't recommend them enough.... Read more
Landlord
29th Apr 2019 (5 years ago)
S Kawle
Till date very good experience.... Read more
28th Apr 2019 (5 years ago)
A Jovcic-Sas
They lied to us, they delayed ever stage of the moving in process, they tried to steal from us, hung up the phone for no reason, sent threatening messages to my parents, and ultimately did not do their job at all. If i could give a zero I would.... Read more
26th Apr 2019 (5 years ago)
A Beetson
Couldn’t recommend this place enough! As a student they understood exactly what I was looking for! I was shown round a couple of places by Ocean who was dead friendly and helpful. Found the house I wanted very quickly and everything was sorted without any hassle... Read more
Tenant
17th Apr 2019 (5 years ago)
A Coogan
Tom was very friendly and professional when viewing the property, he had all the information we needed and was able to answer/resolve any queries we had with regards to renting the property. He was efficient with everything required and responded to any communication in a timely manner.... Read more
Tenant
17th Apr 2019 (5 years ago)
S Soirée
Cheers to the fallowfield team for all your help!... Read more
17th Apr 2019 (5 years ago)
A Watson
Suzie was top banana! Made my experience renting my first flat a breeze - stress free - Thank you! :-)... Read more
Tenant
17th Apr 2019 (5 years ago)
A abdelkafi
A great service especially if you are looking to find a place fast and that is most suitable to your every need! The branch manager Suzie was great at picking out perfect accommodation for me in a short time frame. Also had a lovely lady named Ocean show me around a few places. Would highly recommend! Thank you Suzie and Ocean for looking after me.... Read more
17th Apr 2019 (5 years ago)
L Watson
Ocean was very helpful and managed to get me into my property promplty, efficiently and all with a smile on her face. She kept in touch with me the whole time and filled me with confidence. A huge thanks to the team :-)... Read more
Tenant
17th Apr 2019 (5 years ago)
J Barnett
Staff are very helpful and friendly.... Read more
17th Apr 2019 (5 years ago)
D Wear
All the staff at the branch were helpful and helped me find a house that I can’t wait to move into in the summer!!... Read more
17th Apr 2019 (5 years ago)
P Wilkinson
I have been a landlord on Leaders books for over 10 years. They continue to provide a great service managing my property for me, which is invaluable as I currently live overseas. As a consequence I have had long term tenants who again wish to extend the lease.... Read more
Landlord
16th Apr 2019 (5 years ago)
C Hodson
Tom was very helpful today, answered all my questions and put my mind at ease. Would recommend Leaders.... Read more
15th Apr 2019 (5 years ago)
M Jay
I contacted the Altrincham Branch looking for a property to rent. Rachel was really helpful finding a property that matched my criteria. Carole was great on the viewing! I would recommend Leaders Altrincham to other people looking to rent a property.... Read more
Tenant
11th Apr 2019 (5 years ago)
M Cummings
Have recently dealt with the Altrincham branch and can say that their customer service is excellent, the staff are professional and friendly and go out of their way to help. Would definitely recommend.... Read more
11th Apr 2019 (5 years ago)
J Anderson
Great experience with Leaders in Altrincham! Michelle came and looked at my property when it was convenient for me and provided me with the right support and advice i needed to rent out my property. Leaders took care of everything for me making it so easy. Would highly recommend.... Read more
Landlord
10th Apr 2019 (5 years ago)
J needham
Were a great help. Friendly people who you can have a real conversation with. Happy to help me through the difficult process of applying for a flat. Thanks leaders!... Read more
Tenant
3rd Apr 2019 (5 years ago)
I borgato
Suzie is a great manager. I had few problems at the deansgate branch and with my landlord and I asked her advice with my property. She is very professional, listened to me all time and take into serious account what I was saying. Great service. Thank very much Suzie.
Ilaria... Read more
Landlord
28th Mar 2019 (5 years ago)
S Bennett
Suzie really went the extra mile for us. She's really down to earth and not pretentious and full of self importance like other estate agents can be. I would definitely recommend her to do an excellent professional job with passion and dedication.... Read more
14th Mar 2019 (5 years ago)
K Knowles
As someone who hasn't looked for a house before, leaders were an amazing first experience. The team at the office were so polite and accommodating and the opposite of the pushy sales stereotype you hear of. Josh who showed us around the house answered all the questions we had and was even able to give further advice as he knew a lot about the student letting process himself. Such a friendly guy and the best service we could have hoped for. An amazing experience and would definitely recommend the office to any student or young professional in the fallowfield/withington area.... Read more
28th Feb 2019 (5 years ago)
J Smith
Called in to talk about moving into the Altrincham area. Tom was really helpful and gave a lot of local tips about different areas and how the prices of rental properties changes depending on where the property is. Was really impressed with their service.... Read more
27th Feb 2019 (5 years ago)
P Odagiu
I was prompted to pay charges that I had no idea about on my first visit to collect the keys for the house I was assured to get. The keys would not be handed to me unless I payed this outstanding charges.... Read more
Tenant
26th Feb 2019 (5 years ago)
B Sterling-Vete
As a landlord, Leaders Letting and Estate Agents in Fallowfield have provided an excellent service.
The management at Leaders Fallowfield listened carefully to our specific requirements for the type of tenants we were looking for in respect of each of the properties we let. The smaller homes being more suitable for post graduate students and the larger homes being more suited to couples/professionals etc.
They sourced, background checked, and provided the right people for us, and the feedback from our tenants is that leaders sourced the right homes for them as well, making it aa win-win scenario for all concerned.
We highly recommended them for their high-quality service and personal approach.... Read more
Landlord
26th Feb 2019 (5 years ago)
H Wuorio
Suzie is fabulous to work with.... Read more
26th Feb 2019 (5 years ago)
R 123
Lucy and Michelle are a very strong asset to Leader's!!!... Read more
25th Feb 2019 (5 years ago)
L Stephens
Good rental agency in Fallowfield... Read more
Tenant
18th Feb 2019 (5 years ago)
I MCR
Josh was extremely helpful and found me a place pretty much straight away, can’t recommend highly enough... Read more
15th Feb 2019 (6 years ago)
L taylor
Joshua helped myself and 3 friends arrange housing for next year. Very helpful!... Read more
Tenant
15th Feb 2019 (6 years ago)
Vanessa
Amazing service! I don't have nothing to complaining about, all process was leading without any difficulties or issues. Suzie has an excellent management doing a great work as well as her coworker.... Read more
14th Feb 2019 (6 years ago)
T Oprea
Worst experience ever. I had to deal with them for 1 year and they were never answering my calls. If you can avoid them, I highly recommend to do that.... Read more
8th Feb 2019 (6 years ago)
R Mathew
They are very helpful and provide good service... Read more
15th Jan 2019 (6 years ago)
A Azmy
The best letting agent so far.. easy to do viewing.. easy to move in.. Very responsive for any questions i had regarding how to do this and that in my new apartment.. Nice people and Suzie is very lovely branch manager..... Read more
Tenant
11th Jan 2019 (6 years ago)
S 1
I locked myself out my flat rang leaders to see about getting a spare key they were so helpful on the phone dropped the key's of the next day in the office and Rachel was so helpful... Read more
28th Dec 2018 (6 years ago)
J mcguinness
I’m a landlord and was struggling to let my place out as I’d missed premium student letting period.
Suzie had my place tenanted within weeks, excellent lady and team to do business with. Can’t recommend highly enough... Read more
Landlord
16th Dec 2018 (6 years ago)
Carolyn
Me and my partner are tenants with Leaders, any issues have been dealt with quickly and to a good standard, and the letting process wasn’t too complicated and they were clear what we needed to to and when. They’re able to communicate via email and not just over the phone which is handy if you don’t want to or can’t use the phone during office hours.... Read more
Tenant
4th Dec 2018 (6 years ago)
A Bowker
Leaders (formerly Jordan's) Altrincham office have been managing my property rentals for many years and I have always found them to be very professional. Dan and his team are friendly and easy to deal with. They keep me fully informed of any issues with my properties and provide whatever assistance/attendance is required in a timely manner.
I would recommend Leaders to any prospective Landlords who are looking for a professional letting agent.... Read more
Landlord
4th Dec 2018 (6 years ago)
E Sims
As a tenant, Leaders Altrincham have been really good. The team are friendly, understanding and go out of their way to make all the necessary processes as easy and straightforward as possible. They answer questions and queries efficiently and quickly.... Read more
Tenant
3rd Dec 2018 (6 years ago)
I Taxis
I would definitely recommend leaders in Altrincham, always a pleasure to work with and nothing is ever to much trouble!
We were nervous first time renters, but Daniel at Leaders made renting our property, a much more manageable experience.
Thanks again!!!!... Read more
Tenant
2nd Dec 2018 (6 years ago)
I Grau
We were renting an apartment managed by Leaders for more than 5 years and we have no complaint about them at all. Always easy to contact with, always helpful and fast in solving any issues we have had.... Read more
Tenant
12th Nov 2018 (6 years ago)
G Rowlinson
Brilliant service from start to finish, seems the older reviews no longer describe this office! Really knowledgable staff, kept in loop at all times regarding my sons student accommodation application. Really welcoming branch and staff,... Read more
24th Sep 2018 (6 years ago)
M Leese
My experience of Leaders, Fallowfield has been excellent, particularly the customer service from Suzie, who displayed endless patience and professionalism during what was a difficult period for my niece and her friends - all international students who had had a very bad accommodation experience on their arrival in the UK. The earlier negative reviews are certainly not the experience I've received. Thanks again Suzie for all your help.... Read more
24th Sep 2018 (6 years ago)
D Lees

After using another letting agent in the local area and having a bad experience I was sceptical about using Leaders. I had read the previous reviews which didn't fill me with hope however the property we had seen online was with them. The property was in the right location and the pictures tempted us in.
We contacted the office and arranged a viewing. The staff in the office were knowledgable of the area and very friendly. We arranged a viewing and loved the property and its location.
We proceeded with the application and everything went through nice and smoothly. We moved in a couple of weeks later.
When we moved in we noted there were a few issues we hadn't originally noted on the viewing. We contacted the office and they asked us to drop an email listing the issues. Within 24 hours we had a call from the contractor who needed to visit to look at the issues. He was able to rectify some of the smaller jobs there and then. Dripping tap, fridge door not connected to Fridge. Other bits he had to quote for but again was only a short time later when he was back in touch and finished the other jobs.
I can only give a review on my personal experience but I couldn't find fault with them and given past experience they have restored my faith in letting agents. Thanks... Read more
Tenant
22nd Sep 2018 (6 years ago)
J Johns
As a parent of a student who recently checked out of a student property I was nervous regarding getting the deposit back, but leaders Fallowfield have been amazing. Even more so that I’ve recommended my nephew this year and his new tenancy has been set up with no issues no problems. The team seem to be taking on board the negative reviews and turning this office around. Massive well done guys. And thank you.... Read more
22nd Sep 2018 (6 years ago)
S Orritt
We have been dealing with a particularly difficult landlord over the past few months who really didn't want to return a rental deposit. Leaders have been instrumental in helping mediate between us. I really don't think we would have achieved the positive outcome that we did without their help. Thank you.... Read more
Tenant
20th Sep 2018 (6 years ago)
A Seale
Fantastic service every time. The staff make an effort to get to know there residents and we know who the staff are on first name terms which makes speaking to them very comfertable when reporting any minor issues. One of the best branch's i have ever had the pleasure of dealing with. Fast friendly. And helpful. Would highly recommend... Read more
Tenant
15th Aug 2018 (6 years ago)
B Moulds
WORST ESTATE AGENTS IN MANCHESTER, DO NOT EVEN ENTERTAIN THEM! not an ounce of organisation between them. Text you on the day saying they have set up viewings. Think they can wait a month to settle deposit then slap on £420 for cleaning an already clean house on top of £300 for a beanbag and a extension cable? Don't know how to reply to emails when they say they would. Zero customer service or empathy for tenants. Do yourself a favour and avoid this terrible company.... Read more
Tenant
1st Aug 2018 (6 years ago)
D Kemp
Absolute joke of a company. Before i even moved in the place they told me that if i can not show them a passport then they will forcefully remove me from the tenancy after already paying a deposit. A few weeks in, a cupboard door fell off due to a leak which was already there when we moved in, they never came to fix it and then charged us for the damage. After moving out, they kept on giving us later and later dates as to when we would receive our deposit, adding costs as they please. One example is they claim there was a missing beanbag after we moved out, when a checkout report taken by Leaders shows pictures of the beanbag, and an extra one we left behind!! They feed you false information to keep you happy and have no intent of providing any good customer service. Would not advise anybody to use this letting agents.... Read more
Tenant
31st Jul 2018 (6 years ago)
O Bennett-Calland
Complete lack of organisation results in extremely slow service, there is a need to offer the same pieces of information countless times and provide constant reminders for anything to get done to a working standard.... Read more
30th Jul 2018 (6 years ago)
L Plant

DO NOT USE THIS COMPANY!
Never in my life have I ever received such awful service and rude staff, honestly have no idea how this place is still standing.
On moving into the property it took them 3 months to fix shower and oven which we could not use as they failed to check them in the inspection.
They failed to give us postbox keys for 3 months which reasulted in us paying £200 worth of fines as they past our details on to electricity companies without our permission.
Had a problem with a leak which they didn’t fix for 6 months and left us with the washing machine in the middle of the kitchen floor so we could not use any appliances (when asked to simply move it back they refused to come and do it). 6 months later and the washing machine still leaks.
They are compulsive liers and are left unstuck when we show them evidence we have reported issues they are left unstuck on what to say.
They do not give you deposits back because of issues with the flat that we’re reported on moving in.
The list is endless in how awful this company has been from moving in to the property to moving out. This has put me of ever renting a property ever again as I have had such a terrible experience and have never once received any form of apology from any of the staff.
Urge everyone to not make the same mistake I have and use this company!!!!!... Read more
Tenant
6th Jul 2018 (6 years ago)
M Booali
Professional and friendly staff, very cooperative and a pleasure to work with. Would highly recommend Leaders to any landlord or tenant.... Read more
9th Jun 2018 (6 years ago)
J mellor
Fantastic customer services i was only on a rent collection service however i felt my property was fully managered in many aspects . Further more my tenant bought the property . I would definately recommend them and definately would you them again .All my thanks to Jayne Dowse,Jack Holmes , Dan Binns and Michelle Cummings x... Read more
Landlord
6th Apr 2018 (6 years ago)
G West
Jayne Dowse I found very very professional . She did her utmost to help me and continues to do so.She is a credit to leaders... Read more
30th Mar 2018 (6 years ago)
K Szymoszowskyj
We have rented our property through leaders for three years now and having faced a broken appliance and toilet in the past two weeks I have to say that the speedy response and excellent contractors have made these situations a lot easier and stress free than other letting agents we have been with! Thanks Leaders Fallowfield ??... Read more
Landlord
27th Mar 2018 (6 years ago)
H Hughes
Leaders have been managing my rental property for over 12 years now and I couldn’t be more pleased. Jayne and the rest of the team are prompt and professional when dealing with any queries I may have and if there is an issue with my property I can rest assured, knowing that it will be dealt with efficiently and without me having to chase them up. Communication is excellent and the management fee is worth every penny for my peace of mind and a hassle free rental experience.... Read more
Landlord
19th Mar 2018 (6 years ago)
M Seu
We just started to rent a property from them and so far every document was ready and signed and emailed as well. I would highly recommend them for anyone who lives around the area.... Read more
Tenant
16th Mar 2018 (6 years ago)
S bond
Had to deal with Leaders recently regarding a friends tenancy and the help and support I received from Jayne was exceptional. She sent me documents immediately that I needed. Very happy and would recommend.... Read more
15th Mar 2018 (6 years ago)
M 65
We are very pleased with the service we received with 2 lovely ladies from leaders in fallow field, they have sorted and made us very relieved and happy about letting out our property, thankyou very much, leaders might have had bad reviews before but now got new management and staff so now are great thankyou from lynne H x.... Read more
Landlord
7th Feb 2018 (7 years ago)
H BICKLEY

Emailed the Altrincham branch requesting a viewing of a property to let over the weekend, didn't get a reply so I called Monday to request a viewing. I was emphatic about wanting to see it asap and I was very flexible with time. They said the soonest I could see it was the following day.... they called 9 am the next day to confirm I was going, loved the property and wanted to immediately put a deposit down and start the application, then be told it has already been let to the first person who viewed it on the Monday (when i originally wanted to view!) Feel frustrated that they had wasted my time and not been very clear with any of their communication, I offered more ££ pcm as well as a higher deposit and to move in sooner but they wouldn't even discuss this with the landlord... I know that the landlord would have wanted to know that they would have been able to get an extra £50 pcm for their property and have a tenant in sooner and then the agency they are paying fees to not only held this from them but also was wasting peoples time.... Read more
23rd Jan 2018 (7 years ago)
S Vevers
Leaders Altrincham (formerly Jordans) have been our agents since 1998. Of course there have been ups and downs but all through the years we were blessed with members of staff who were competent and supportive. Jayne was there in those early days. As a new landlord living abroad, I recall her resourcefulness and support. Now all these years later I rely with confidence on her professionalism, her wide knowledge of local trades and services and her unstinted help in keeping our tenants happy and contented. Michelle too has been a friendly and very competent presence over all those years. Thank you Leaders - long may this happy relationship last!... Read more
Landlord
30th Oct 2017 (7 years ago)
J Hope-robinson
My wife and I have been letting out houses through Leaders for around 20 years and I have to say that Jayne is impeccable and has been for all of that time. It is mainly because of Jayne that we are so happy with the company and continue to be so.... Read more
Landlord
18th Oct 2017 (7 years ago)
J
Leaders Altrincham have given great service from day one, particularly Michelle who always answers any queries efficiently and courteously and made setting up the tenancy very easy.... Read more
Tenant
18th Oct 2017 (7 years ago)
C Driver
The reviews on here really do not reflect the service I have experienced!! I have recently rented a property from Leaders and I could not fault the team at Fallowfield. They are very professional and our application was very straight forward and easy to follow. Thank you to all the staff here for making the moving process stress free! We are very happy in our new home :)... Read more
Tenant
11th Oct 2017 (7 years ago)
C Morley
Leaders in fallowfeild provide us a excellent services. Everything was dealt with really quickly and no stress.The staff are very professional and were very helpful. We are really happy .I will definitely be recommending to people.Thankyou so much our New home is lovely????... Read more
10th Oct 2017 (7 years ago)
Ghunter
ABSOLUTE JOKE OF A COMPANY!!!!!
Complained since the start of my tenancy about issues that never got fixed when I went down several times to complain. Then when it came around to getting my deposit they charged me for the things they NEVER fixed after 9 months.
They will show up unannounced for flat viewing when it says in the contract they must give at least 24 hour notice
They will Never fix anything lose all your paperwork so you will most likely have to fill out every form twice.
And you will never see your deposit again they will happily take your money with a smile on their face but when It comes around to get your money back you have no chance.
Giving them one star review is more than they deserve.
NEVER USE THIS COMPANY!!!!... Read more
Tenant
19th Sep 2017 (7 years ago)
B Lowry
I was using leaders only rent my property out and I wasn't happy with the the managed service. When I changed back to managed about a year ago, I must say I am so impressed with leaders so far. They have excellent property management department and the contractors they use are reliable. I'm am very impressed as when my property had a disasterous leak and they managed the process to have my property looking amazing and ready for the student year! Fantastic service... Read more
Landlord
6th Sep 2017 (7 years ago)
D Ngo
A terrible experience - The worst letting agent in the UK - They do not deserve for a star: I rented a house from this agent in Rusholme, Manchester from 12/2015-6/2017, they gave us a very dirty house without any care. They didn't take any responsibility to repair anything of the house when we found but charged us for an engineer to visit. They kept silent with our request and didn't respond.
We checked out with a well-cleaned house but they insisted it was not clean enough, and charged us £152.32 just for some minor cleaning (they proposed to re-clean). I have never seen such a terrible letting agent in the UK. Never recommend this letting agent for those who are looking for renting. You would loose money for a irresponsible and cupid letting agent.... Read more
Tenant
11th Jul 2017 (7 years ago)
S pujari
it was very great experience with leaders . Very good service and please go with them. 5 star to them.... Read more
7th Jul 2017 (7 years ago)
T Crosher

Before I start, you'll almost certainly see a response from Leaders under this review saying something along the lines of "please get in touch so we can get this sorted out for you", feel free to ignore it, we've tried multiple times to get this sorted by contacting them directly which have fallen on deaf ears.
Last year we used Leaders to sign for a house. We had signed all the paperwork, we had given them all the information we needed (including, importantly, all of our guarantor information), we had paid them the deposit on the house and their agency fees. Five days after we were supposed to be able to move in (with no prior contact from them for around 2 months) we were told that we had not been successful in getting the property.
This came as quite a shock, not least to my friend flying from France that month to live in the UK. We began a long chain of emails, where three different agents were telling us three different stories. At first we were told it was "numerous issues", then it was because my credit check had failed, then it was that the landlord though "we would not be able to afford the rent" then finally it was because I had not sent my guarantor information. Not one of these reasons is the least bit true, the landlord did not have a problem with us being students, my credit score is excellent (a fact my peers and potential romantic partners do not seem to grasp the significance of), and we had an email trail of me sending over my guarantor details which, when presented to the Leaders team, was greeted with a stunned silence. We had done everything correctly, we had signed everything we needed to sign and we ended up paying £130 for the privilege of being told there was nothing they could do.
However! These things happen, people miss emails and the house we were getting was slightly overpriced anyway, we were happy to cut our losses, take our £130 (each, I should point out! Payment for a service I am reliably informed costs £30 and is now actually being made illegal to charge for) and leave disatisified. This did not happen: it is now almost a year on and we have yet to receive any of our agency fee back from them. It took my French flatmate 7 months to even receive her deposit back from a house she had never even set foot in. The best they have offered us is half of our fee back, operating under the logic, I'm assuming, that they have delivered half a service. If I go to a barber and at the point where half my hair is cut, he drops his scissors and asks me for half his payment, I have not received my haircut and would not be expected to pay.
I do not have a house with Leaders. I'm walking around with half of an estate agent's service as a haircut and it does not look good. Leaders have at best dragged their heels and at worst deliberately misled us in sorting out the mess they themselves have caused. If we had messed up even a little, I would not be happy writing such a self righteous review, however you literally cannot fault us (and believe me, Leaders have tried), because we're such losers we spent a lot of time and energy making sure every part of our application was perfect, before having Leaders go quiet for 2 months and then telling us we could not have the house we had paid our deposit for.
Please, do not use this incompetent and lazy estate agent, who can't even admit to their own mistakes. In a field where even the greatest estate agents are still greedy and negligent, Leaders somehow managed to beat out every other company as the worst of the bunch. If not for my sob story, at least avoid them for making me spend my summer reading up on property laws and learning the word "ombudsman".... Read more
Tenant
30th Jun 2017 (7 years ago)
M Towers
Dont think it could be possible to run a business worse that this is run. Awful service and incredibly rude unorganised staff. Will never use this estate agent agent again, couldn't advise any more strongly against the use of them.... Read more
29th Apr 2017 (7 years ago)
A Paracha

This agency does not deserve any stars. They are not only extremely slow at even the most simple tasks, but they also blatantly lie, are rude, inconsiderate and have no awareness of the legal rights of tenants. I urge people to avoid this agency at all costs. They will charge you ridiculous agency fees and you will spend your entire time waiting for promised phonecalls and dealing with employees that are, at best, incapable of answering basic questions and, at worst, attempt to break the law. They have tried to enter the property for viewings without our permission and 24 hours notice, as is the law. They have been slow to repair a window that had been broken into by burglars, a time which was traumatic and was made even worse by the agency. It took 6 months to repair the washing machine and 5 months to sort out water leaking into our kitchen, onto electrical appliances. Whenever concerns are raised with them, they either blame the landlord, lie or say they will call back which they obviously never do. Overall, horrible experience.... Read more
Tenant
18th Apr 2017 (7 years ago)
B Bunny
I have been a tenant of Leaders for six years and I cannot rate the current staff highly enough. A couple of years ago they clearly went through some dramatic staff changes and there were one or two problems, but they have now got people in the office that really seem bothered about their tenants and actually care. I would therefore not hesitate to recommend Leaders now to anyone.... Read more
Tenant
21st Mar 2017 (7 years ago)
H Emerson
the lad with the fake tan and the quiff needs to sort his attitude out, terrible service, huge agency fees where half the people in fallow dont charge you anything. shite at showing you round the property too.... Read more
21st Mar 2017 (7 years ago)
M O'brian
After hearing negatives about leaders from people that have rented with them in the past, I was a bit reluctant to use leaders but my experience has been fantastic. From start to finish they have always kept me up to date with my application and always answered any questions that I had about the property or my application. Would definitely recommend to others!... Read more
Tenant
23rd Feb 2017 (7 years ago)
J Duffy
I used leaders last year to get my first student property and it was pretty much a horrible experience! This time round they have been absolutely fantastic and have helped me in every way possible! They have kept me informed with everything! I have either spoken to or dealt with most of the staff and they have all been excellent with helping me find a property! I have found my property now and would recommend fully to anyone looking for a property!... Read more
23rd Feb 2017 (7 years ago)
A Fitzpatrick
Unhelpful agency and never ever reply to phone calls despite saying they'd ring you back. Arrived to a disgusting and filthy house and then had the cheek to charge us a cleaning bill when we left and left the house in a much cleaner state than when we arrived. So many things happened that we were unhappy with and felt let down and neglected by this agency overall. An average of 1.5 stars from 35 odd reviews can't be wrong.... Read more
Tenant
10th Feb 2017 (8 years ago)
A Elevator
AVOID LIKE THE PLAGUE. worst agency I have encountered in 14 years of private letting - absolute joke of a company who don't stick to law or legislation, treat you like an idiot when you are in the right, tell blatent lies even when you provide evidence to the contrary. Im moving out of the flat im in because I can't stand dealing with this company any longer.... Read more
Tenant
12th Jan 2017 (8 years ago)
neddobbers
Absolutely terrible. First scenario, turn up for viewing, no one there, get a call five mins later saying it had been taken off the market. Second scenario, double booked us. Third scenario, rebooked viewings that had been double booked. Called to double check that we were still okay to come after all the previous hassle, women on the phone said she's get back to us as she couldn't get hold of anyone, called again as hadn't heard anything, same happened again. Dind't go to the viewing and had no call from the agent asking where we were, so the clearly were't there either. Still not heard from them. Utter waste of time.... Read more
15th Dec 2016 (8 years ago)
E Jordan
As most other reviews have stated this estate agents is absolutely AWFUL. They have no clue what they're doing, don't follow any sort of guidelines or laws and don't follow up on their work unless you do. Do not rent with them.... Read more
Tenant
5th Dec 2016 (8 years ago)
L white
It was a frustrating process with Leaders in the beginning of the tenancy and the terms and conditions of our tenancy agreement were not explained to us but the Fallowfield branch has had new staff put in place and they are much better, sorted out all our problems with the house quickly that we had been waiting months for and were very helpful. Much better service and hopefully will continue to improve... Read more
Tenant
22nd Nov 2016 (8 years ago)
diamondman494
Very impressed overall with this organisation.Have dealt with them continously since 2009,and as I live in Ireland I would not be able to manage my property without them.Would highly recommend.... Read more
Landlord
14th Nov 2016 (8 years ago)
R Archer
Terrible agency, I would not recommend. We had to go straight to the land lord ourselves to deal with the housing contract, they were useless and incredibly slow with dealing with anything.... Read more
Tenant
9th Nov 2016 (8 years ago)
S Willcock
My husband and I have been renting a property through Leaders Altrincham for the past two years and I can highly recommend them. They have been professional throughout our tenancy, sorting out any problems promptly. The staff are friendly and helpful and having also liaised with the manager Daniel on several occasions I have full confidence that I will be looked after for the rest of my tenancy.... Read more
Tenant
18th Sep 2016 (8 years ago)
C Barker
Since the transition from Jordans to Leaders, the service and professionalism of the entire team has improved steadily. The most recent re-letting was handled exceptionally well by the whole branch.... Read more
Landlord
18th Sep 2016 (8 years ago)
C Carr
I had been looking for an apartment in the Altrincham/Sale area for a while and viewed an apartment with Leaders Altrincham. The staff I dealt with were knowledgeable and really helpful as I had never rented before. Would recommend Leaders.... Read more
17th Sep 2016 (8 years ago)
R razavi
I have been in contact with Leaders Altrincham branch since 2011. They have been always very reliable and professional. They are reachable, responsive and swift in dealing with issues in the number of occasions including finding new tenants and managing the property. The team in Altrincham branch are doing a great job under Daniel's leadership and I will continue working with them in the future. I will take this opportunity to thank everyone in the branch for everything they have done for me since 2011 and I wish them all the very best for the future.... Read more
Landlord
17th Sep 2016 (8 years ago)
N Dunning

From the start we had problems, incorrect paperwork, no inventory, deposits, contracts, communication, everything. Everyone we dealt with, except for someone brought in at the end to deal with the chronic mismanagement, were so rude it was farcical.
The flat was advertised as part or unfurnished but we arrived to a fully furnished and not cleaned flat. Half the lights didn't work and never did due to faulty wiring which made the fuses blow out at least once a month. There was someone else's poo on a toilet brush, food in the oven, old towels, personal items left. We delayed our move until it was cleaned, which we had to request. They eventually agreed to move the stuff out of the flat, only because we specifically mentioned renting it as not furnished in an email as well as multiple times in branch/over the phone. After 2.5 weeks living there with half the rooms taken up with stuff, we were finally able to move our own furniture in taking more time off work, getting a van etc...
3 months into our 1 year contract the boiler broke and was never fixed despite chasing it up for over 9 months. The shower broke in December leaving us with no hot water for near 3 weeks - called every day to get it repaired with answers ranging from refusal to sending an 'engineer' who declared the electric shower broken because the boiler was broken! Took 2 weeks and 2 different attempts to fit it! No hot water or heating for 9 months of the tenancy.
Flat gets put up for sale without telling us. They turn up for flat viewings unannounced only informing us, after complaining and refusing access multiple times. They then ask us to shorten our tenancy because 'It'll make things easier for us'
New manager took over, said they would get the boiler fixed, after a promise of someone coming out, never heard from them about it again.
We complained many times to no response, sent a 14 page formal complaint to the head office, as The Property Ombudsman procedure, requesting our deposit back and compensation for everything. Get a response after 3 WEEKS (chased up twice - told there were staff absences so a delay in response - but had enough staff for 4 people, via emails, phone calls, a posted and a HAND DELIVERED LETTER to tell us to vacate the property as it was sold) Response said there was no fault with Leaders, they had rented us the flat furnished (the ad on Rightmove says part furnished) and they blamed landlady for all maintenance issues. Got an email from the manager asking about our complaint - response went ignored again!
2 weeks after we moved out the landlady emailed claiming she hadn't seen any of our complaints, which we had asked to be passed on. Went to meet with her and Leaders, she tried to ask me for compensation for damage to the furniture Leaders removed from the property! She said she wanted the situation to be resolved quickly and would ask for our deposit to be returned and some sort of compensation. Staff in branch apologised and said our full deposit would be returned that day; left the meeting as they wanted to discuss sale issues, expecting nothing to come of compensation.
The landlady got hold of my phone number and called me to let me know she had been compensated her fees by Leaders amounting to thousands of pounds! We got an apology and return of our deposit, which we were legally entitled to anyway! Nothing about the 20% of our rent we requested as compensation, which seems like a tiny reimbursement for a year of no boiler, stress and rudeness.
The whole year has left me filled with anxiety, so angry thinking about it I don't know what to do. Leaders made us miserable for a year and apologised by returning money we were owed! They gave the woman who owned the flat my phone number, which I found quite unsettling, as she called me to boast about the thousands of pounds she got in compensation, the last bit of salt rubbed into the wound Leaders hacked away at all year.
Never use Leaders!... Read more
Tenant
16th Sep 2016 (8 years ago)
M ELSMERE
I used other agents before I found Leaders.
As a landlord it's important to know that not only is my property being looked after, but that my tenants are as well. Leaders Altrincham have professional, friendly, & knowledgeable staff who really do care about their clients. I would highly recommend using Leaders Altrincham as a landlord or a tenant.... Read more
Landlord
16th Sep 2016 (8 years ago)
L Phillips
Would certainly recommend, we sold our flat through Leaders and they were really helpful in getting the sale through quickly as we wanted... Read more
Seller
14th Sep 2016 (8 years ago)
F pirat303
The guys at leaders have been more than professional and have helped me every step of the way to my new home.Couldn't say enough good things.Highly recommended... Read more
Buyer
13th Sep 2016 (8 years ago)
T Wells
The staff here are great, despite problems they exceeded expectations and went the extra mile to make sure i was happy, I would recommend... Read more
11th Sep 2016 (8 years ago)
A Pervez
the service and lack of communication is absolutely terrible, had a family member left stranded over bank holiday Friday after arriving at her flat, only to be advised by the estate agents the locks had been changed, when asked to go to the branch in fallowfield and that they were open till 18:00 and we would be assisted, after arriving only to find out they had closed and left 17:50 absolutely shocking, I would never recommend the service to anyone. surely there is a lack of communication between company and alternative branches... Read more
Tenant
7th Sep 2016 (8 years ago)
G Stoinea
Please avoid them if you can. Almost got sued because they were unable to track £1 between their own agents (yes, one freaking pound). We were about to lose our deposit because of this, deposit that we received 2 months after the due date. They are never available when you try to call them, they would always "call you back". Guess what, they never do. We were lucky that the landlord was kind enough to give us his personal phone number so we could avoid these incompetent agents.... Read more
Tenant
1st Sep 2016 (8 years ago)
M Harrison
The WORST. STAY FAR AWAY FROM THEM. The most incompetent Estate Agents I have ever dealt with.... Read more
1st Sep 2016 (8 years ago)
S mehmood
After reading the reviews on here lm not surprised at all. as a landlord l have been charged a callout fee by an electrician that should not have been charged. I have called in about 4 times now and no one seems to have the courtesy or the good manners to return my call. im nearly £60 out of pocket and these jokers don't care. I have email confirmations that l wasn't going to be charged but yet they have done so, l wa told last week someone will ring me back but no one has as yet and lm sure no one wont. I will take this to the highest level if l have to. not even worth 1 star but had to tick 1 at least to post this review... Read more
Landlord
18th Aug 2016 (8 years ago)
D Latte
wow ! STAY WELL AWAY FROM THIS COMPANY!!
THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH IN MY LIFE!!
THEY WILL SCAM YOU!
DO NOT USE!!! ARROGANT AND RUDE PEOPLE WHO WILL TAKE YOUR MONEY AND WONT ANSWER THE PHONE AFTER, THEY WILL ALSO NOT SHOW UP FOR VIEWINGS
THE MANAGER IS THE WORST OF THEM ALL AND I THINK HE IS THE REASON THEY HAVE 22 NEGATIVE REVIEWS OUT OF 22 REVIEWS IN TOTAL
HOW MUCH OF A CRAP COMPANY CAN YOU BE TO GET 100% NEGATIVE REVIEWS RATE AND NOT EVEN 1 POSITIVE.
GUYS DO YOUR RESEARCH AND STAY WELL AWAY FROM THIS COMPANY
0 STARS !!... Read more
18th Aug 2016 (8 years ago)
L berry
The worst agency in the world. They refused to fix our heater till 3 months after us asking and refused to give us any compensation. Our shower never worked properly all year, all the staff just shift blame, lie and ignore you.
We are being blamed for damage we did not cause and we never got an inventory when we checked in
I moved out on 30th June, its now 11th August and I still do not have my deposit back - bunch of incompetent halfwits
what they do is illegal never rent with Leaders
If only I could put 0 stars... Read more
Tenant
11th Aug 2016 (8 years ago)
N Jacobs
Using them was nothing but a headache from the moment we collected our keys until the present day - a month after we moved out and still no word about our deposit.
Problem after problem after problem.
Until we could not be bothered to keep complaining with no result.
Avoid like the plague.
I would rather live on the street than use this estate agency again.
Only given 1 star because I had to.... Read more
Tenant
28th Jul 2016 (8 years ago)
B Roberts
The worst experience with estate agents I've ever encountered. Our washing machine was broken when we moved in and it was 4 months until someone came to fix it (we had to literally nag and pester them to get it done). There was a problem where water from the flat above leaked into our house and that took 8 months to fix (once again with a lot of chasing up on our end). Also when we wanted to renew our contract they were really difficult about it. They outright lied and told us we would receive it by email on a Monday and a week later we still hadn't received it.
If you call them with a problem their standard response is to take your details and tell you they'll get back to you which they never do. We really liked our flat but had to consider moving out due to their incompetence.... Read more
Tenant
28th Jul 2016 (8 years ago)
J Salem
Appalling service.
This landlord should be avoided at all costs. They fob you off repeatedly when you ask for anything to be fixed (which is very frequently as the property was so ill kept).
The property was so unclean on arrival that it required 6 hours of professional cleaning before it was even liveable.
When it comes to reclaiming your deposit they will be purposefully evasive & do their best to take every penny.
Please do yourself a favour and do not rent with this agency.... Read more
Tenant
27th Jul 2016 (8 years ago)
J Bryan

Worse company I've ever had the misfortune of dealing with. Still waiting for my deposit to be returned and haven't been able to get through to anyone in the office for the past 2 weeks despite calling up to 20 times a day. When I finally did get through to someone I was told they would "look in to it" and "call me back" but they didn't. Throughout our tenancy they let us down multiple times and it took months for them to send someone to fix our leaking shower. They didn't even come and complete the inventory/check of the house until 9 months in to the tenancy, when they did they just said "it's not changed much has it?" And we never received a copy of anything to see for ourselves. Leaders Fallowfield are a complete joke and should be avoided at all costs.
----UPDATE----
After weeks of ongoing calls to leaders (both the branch and head office) today I finally received the deposits back from out student rental. Leaders have took close to £400 from us with no explaination whatsoever. We have already been told by the landlord that we would be receiving the full amount back, as leaders failed to complete an inventory on time.. Now they have took £382 from us..
AVOID THESE CON ARTISTS AT ALL COST.... Read more
Tenant
22nd Jul 2016 (8 years ago)
M Usher
AVOID AT ALL COSTS!!!
One of the worst companies I've ever had to deal with. Countless problems before we had even moved into the property. Had to repeatedly resend all of our contact details and guarantor details at least 5 times as they kept losing them.
When you try to email about anything, they are just all ignored, and will only reply when they are wanting money or something off of you. Have rung so many times, only to be told "no one is available to talk to, and they will ring me back", but they will never ring back, even when I told them they have ignored me several times.
Had to pay £80 each in admin fees, and it is the biggest waste of money, as they are not capable of doing any of it correctly. All of our names, and addresses were put incorrectly into our contract, and they are just ignoring any contact to try and fix this.
Their customer service is unbelievably shocking, so just avoid this company altogether!... Read more
Tenant
21st Jul 2016 (8 years ago)
J V
Would give 0 stars if i could.. Agency is severely understaffed. Never return any calls, managers are arrogant when you call them with a problem. AVOID this agency and any properties by them at all costs if you want a hassle free year. Like everyone else has also said in the reviews below.... Read more
18th Jul 2016 (8 years ago)
A Needham
We have a good experience with altrincham branch. There was a couple of issues at the beginning ie: late first payment of rent, but everything has been resolved quickly. We would be happy to use leaders again.... Read more
15th Jul 2016 (8 years ago)
P Gordon

Just moved out after a year's tenancy, and never received an inventory at all, despite reminding them repeatedly over the course of the year, yet they're still managing to "encounter delays" with returning our deposits (no inventory, therefore nothing to go off when assessing the state of the house, therefore no grounds on which we can be charged for anything). The countless things that needed repairing or replacing were mostly ignored (had to contact the landlord directly in the end), including a really bad leak from the bathroom into the kitchen. During the period at which the leak was at its worst, they would still arrange viewings with prospective future tenants, and have the cheek to ask us whether we had reported the problem, whilst having to navigate their way round the waterfall/large puddles of water in the kitchen. As mentioned in other reviews, they don't EVER call back when they say they will, and are often rude and condescending to speak to. There's not a single positive comment I can make regarding Leaders' Fallowfield branch..... Nope, got nothing!... Read more
Tenant
11th Jul 2016 (8 years ago)
G Irwell

They lost most of our details when we moved in, twice, so three times we had to fill in all the paperwork and then chase emails up.
They set up our standing order incorrectly but didn't tell us, then tried to charge us because they hadn't taken our rent money.
The flat hadn't been cleaned when we moved in.
The washing machine was broken when we moved in, and took 2 weeks before an engineer came out to see it.
The furniture from the previous tenant took 3 weeks to move out.
The inventory still hasn't been sent after ten months.
The boiler's been broken for 6 months, the engineer who came out (after a week) said it needed repairing, but Leaders wont repair because the landlady is selling the flat.
We had no hot shower for a week, whilst they got the best deal possible on a new shower, then hired the plumber who took a week to fit it.
They turned up on three separate occasions unannounced with people to view the property. (This is how we found out the flat was being sold.)
Only rarely do they ring back, and when they do, no one has any idea what's going on.
Leaders is a synonym for willful incompetence.
1 star is generous by an entire star: they are as good at at being letting agents as Joffrey Baratheon would be at being an agony aunt.
I'd rather have Joffrey Baratheon as a letting agent. At least you know where you stand. Being crossbowed to the back of a bedroom door is probably still preferable to waiting for Leaders to do anything at all except take your money.
Avoid these guys like the plague. Actually, if you have Leaders as an estate agent, try and contract the plague - at least it will take your mind off it.... Read more
Tenant
7th Jul 2016 (8 years ago)
W Nicholas
Awful agency. They don't do anything you ask or need, even after paying them. They ignore emails and lie to you on the phone. Stay away from them, the hassle they cause is not worth the property.... Read more
7th Jul 2016 (8 years ago)
L Campbell

NEVER USE THIS LETTING AGENT.
Without even going into my (mice infested, moldy, disgusting, costly) previous property, they have currently cost me £430 (and counting!) on the property I was meant to move into last Thursday.
You have to pay £85 agency fees (per person!) for them to line up the paperwork and get everything ready in time for you to move in. Needless to say they have not done this. We are still waiting for our contracts to sign – 5 days into the tenancy! I ring multiple times a day and every time I’m promised a call back which never happens. So we have paid a £425 deposit and £390 rent for absolutely nothing. I am now paying £13 a day (£65 so far) for a property that I am not even allowed to move in to because they have not sent me the contract to sign.
On top of that, I have had to call up my job and explain that I cannot work for the foreseeable future (I work full time) because my agents have not been able to sort out the paper work in time for me to move into my new house. Obviously, I am at major risk of losing my job. I have had to move 3 ½ hours away back in with my parents while I angrily ring up Leaders every day getting nowhere. Leaders have caused me to lose £280 of my wages so far.
Please save yourself the time and money, and use a credible agent.... Read more
Tenant
5th Jul 2016 (8 years ago)
J H
Barely reply to emails, n e v e r call you back when you ask them to - getting in touch with them is so so difficult! We arrived in our new house with everything being dirty - definitely no cleaning work had been done whatsoever, there was hair all over the carpets, dust . . .... Read more
Tenant
2nd Jul 2016 (8 years ago)
R Oughton
Absolutely awful service from this agent so far. Losing documents and information constantly, lose emails, never call back or seem to know what they're doing. Just today they've got my guarantor's name, my flatmate's guarantor's address AND our tenancy agreement (rent amount and flatmate's name both incorrect) wrong. This is an 'introduction only' service so we have so far paid them £330 to get just about everything wrong. Hugely disappointed. What exactly are we paying for?... Read more
Tenant
21st Jun 2016 (8 years ago)
J Jervis
Terrible company. Avoid at all costs. Quite happy to call for your money, even when in error MANY TIMES, but when you are waiting for deposits etc. ...well it's been weeks since our checkout and still waiting. Has previously taken a matter of days with other companies. Will never use Leaders again.... Read more
Tenant
21st Jun 2016 (8 years ago)
M Vallespir
NEVER DEAL WITH THIS REAL STATE.
Two weeks passed after signing our agreement and still waiting for the Inventory. Not integrity whatsoever and never call you back. We send them a formal complain by email that we were giving them 48 hrs to response or we will report to Ombudsman and of course they called us back promising blah blah blah and no action after the call.
They are really fast to charge the fee from you but after that they wash their hands. So I don't have more option than report them to the authorities.... Read more
Tenant
31st May 2016 (8 years ago)
A Mullan

Most ignorant unprofessional group of adults I've ever had the displeasure of dealing with. Rude and arrogant. Originally- my lease was up the 23rd of this month, and my boyfriends the end of the month. We discussed that we wanted to leave it was close to my lease end as possible so as to prevent paying rent on three different places. This was entirely fine, we found a flat, had our conditions accepted, signed contracts and paid the admin fee for the flat to be taken off the market. A few days later we were told that the second week of this month wasn't acceptable and they wanted us in the second week of last month... Six weeks prior to when we needed it.... Then we found out despite holding £330 of our money the flat wasn't even taken off the market?
Having really liked the apartment, we made a compromise. My exams were finished on the 6th of this month, and then would be acceptable.
However, again despite the fact that we had signed contacts and paid admin fees for the second week of june another date was forced upon us. The first.
Despite being in the middle of university exams, we agreed because we really liked the flat. My boyfriend booked time of work to move and we've just received word that they won't have their side ready for the 1st and it'll be 'nearer the 3rd.'
If they couldn't get their work together why were we pushed and pushed earlier? And if the 3rd is acceptable.... why isn't the 6th?
My boyfriend just rang asking what date exactly as he's going to have to go through the hassle of switching shifts with someone and got a really snarky rude woman, who on a previous occasion I left my name and number and told she'd get back to, and didn't bother. Was told she'd get back to him.
Surprisingly enough he had to call again, to get barked at and told the 3rd- despite it being all their idea for the 1st originally.
Do not use this estate agent. They don't understand the idea of customer care- I've had better service in McDonalds.... Read more
Tenant
27th May 2016 (8 years ago)
C Yang

I've never met such an irresponsible and unreliable agent!!! My friend and I planned to rent a 2-bedroom flat near the Uni. My friend viewed the property on the 4th Aug and paid the renting deposit on 5th Aug. The advertisement they posted on rightmove said 'available now'. We told them that we have to move in before 28th Aug and they said it’s ok. The reality is once you paid the money, they wouldn't care about you anymore!!! They passed our case to someone we could never find. I called almost every day to chase up (They told me that lady only works 2-3 days/week after I did get angry). On the 26th Aug, 2 days before my current house due and 3 weeks after the deposit was paid, they told us they can’t rent the flat because the landlord wants to redecorate the flat. I stayed in a hotel for 2 weeks till I found another place to stay.
It’s hard to describe my feeling, I’m so angry but they can always make me feel tired. Every time we called, they always asked us to leave the phone number and said they will call back. But they NEVER! I am really tired about this and don’t expect any compensate for the hotel and the lost chance to find another good property (there were plenty nice flats in early August).
All I want is my deposit back!!! They said they will do the refund immediately on 27th Aug. It has been another 3 weeks!!! Again, I called heaps of times, they always said they will do bank transfer and call me back ASAP. Last time I called was 11th Sep, the branch manager promised me they will do the refund on Monday (14th Sep). Well… it’s Thursday already. I really don’t want to call them again.
As an international student, I truly don’t know how to protect my rights here.... Read more
Tenant
17th Sep 2015 (9 years ago)
J George
I rented out a property managed by Jordan's Altrincham. I had very good experience dealing with them, especially Daniel Binns. Very responsive, punctual and helpful.... Read more
Landlord
3rd Apr 2015 (9 years ago)