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The agent was incredibly efficient. Zoya and the team were above and beyond my expectations, providing exceptional support throughout. They are very knowledgeable and professional. I will highly recommend any landlord to use them, and I plan to stay I their properties for as long as I leave in Kingston.... Read more
Tenant
21st Jan 2025 (27 days ago)
J Browne
The staff at the Kingston office were brilliant in handling an unfortunate drain blockage in one of the flats. They were on the case immediately, organised someone to deal with the problem and kept me informed throughout. Highly recommended... Read more
Landlord
28th Nov 2024 (12 weeks ago)
E Franks
In the current market (as a potential tenant) finding a flat to rent is not at all easy, having offered the asking price I was gazumped four times & you honestly begin the lose faith in estate agents... that was until I came across Martin & Co. I cannot recommend them highly enough, Betty was absolutely superb and communicated so well throughout the whole process from start to finish. Compared to all the other estate agents that I dealt with during my search Martin & Co were by far the best experience, showed the most empathy, were the most professional and I really can't thank Betty enough.... Read more
Tenant
21st Nov 2024 (13 weeks ago)
E Muti
Great service from Martin & Co , at every steps operation was smooth and effective.
Their online platform for submit paperwork and receiving updates makes the renting process much easier. Betty and her team have been professional and efficient during the whole process and help me secure a lovely property.
Highly recommended.... Read more
Tenant
21st Nov 2024 (13 weeks ago)
A Cresswell
Such an amazing team! Betty was brilliant in helping me find my first home, she was so lovely and understanding!... Read more
Buyer
20th Nov 2024 (13 weeks ago)
A Matalqa
Today i was pleasured to meet Betty who was extremely professional, helpful and provided us with every bit of information we needed.
Probably the best Lettings Negotiator i encountered during my flat hunt.... Read more
8th Oct 2024 (19 weeks ago)
N dahab
It was an excellent experience with Ms Betty , she was extremely helpful and supportive during flat hunt .
Thank you so much Ms Betty for everything
Highly recommend .... Read more
8th Oct 2024 (19 weeks ago)
D Moritz
Huge disappointment.
I had a very frustrating experience with Martin & Co. I agreed to a flat viewing and received a confirmation email with the date, time, and the agent's name (Betty) who would show me the property. However, when I arrived, no one showed up. I called the agency only to be told they didn’t even have me in their system, and that the agent was already home for the day.
If you're a landlord considering renting through Martin & Co, I would seriously think twice. This level of disorganization and poor communication is unacceptable.... Read more
Landlord
8th Oct 2024 (19 weeks ago)
S Tan
Amazing experience with Manjit and Ullas! Excellent speedy communication and actions enabled swift and smooth move in. From offer to move-in within just 1 week!... Read more
R Gill
Exceptionally service andvery reliable. Pleased to be a tenant with them.... Read more
Tenant
29th Jun 2024 (7 mo. ago)
darkKnightg7
Absolutely abysmal service. After Josh left no one cared no one paid attention to us and our issues. Staying with them for 10 month and they have a communal cleaner that walks in our rooms with a key she is given from the agency, and the agency never mentioned that detail. When we asked what is happening they told us she is looking for potential damages every week. Absolutely not recommend as the agency is one of the worst I have ever had. Prefer living on the streets with how I was treated.... Read more
Tenant
1st Feb 2024 (1 year ago)
L Wroth
Thank you to Josh for ensuring the process went smoothly. He was patient and communication was efficient.... Read more
1st Jun 2023 (1 year ago)
J linden
Great experience. Very friendly staff, made the entire process of finding an apartment easy.... Read more
3rd May 2023 (1 year ago)
E B
Overall, I had a very good experience with the start of the tenancy and apartment maintenance. Josh was very helpful, professional, and responsive.... Read more
Tenant
15th Mar 2023 (1 year ago)
R Prasser
Went relatively smoothly and the agent, Josh, was very helpful in explaining the process.... Read more
8th Mar 2023 (1 year ago)
T Meachen
Josh Bartram- Well what an outstanding Letting Agent!! I have owned a property Company for 40 years and this guy is special. He cares about his customers and since I have been using him I would not go anywhere else. Excellent Service, Kind, Patient and the most important thing - He Listens - He is quite an Exceptional Asset to Martin & Co. Fantastic!!... Read more
Landlord
11th Jan 2023 (2 years ago)
D Sandhu
Very good staf, good communication with client.... Read more
7th Jan 2023 (2 years ago)
S Warner
Excellent service from Josh Bartram at Martin & Co! We were seeking a flat for our international student at Kingston University. The transaction was complicated because she did not have a UK guarantor - Josh managed the situation beautifully and was patient with the many communications back and forth. Highly recommend!... Read more
Tenant
30th Sep 2022 (2 years ago)
U W
This is the second time we used Martin & Co for our lettings in Kingston and couldn't be happier with their service. Specific acknowledgement for Josh Bartram who was detail oriented, responsive and a pleasure to deal with throughout the process - couldn't have asked for more! Also thanks to Manjit for always being there for his valuable advice.... Read more
Landlord
11th Sep 2022 (2 years ago)
A Wilson
I have recently started a tenancy through Martin & Co Kingston and have had the most brilliant experience from the start with our agent Josh. After searching for 6 months for the right property, he was the first estate agent to actually call me to let me know that a space was available to view the property, and it turned out to be the one. The entire process was smooth, communication has been brilliant, and the couple of little hiccups with the property were sorted swiftly. I highly recommend Martin & Co Kingston for their excellent service and staff!... Read more
Tenant
9th Sep 2022 (2 years ago)
K Craft
They're a great, friendly team that are really happy to help. They kept us up to date through out the purchase of our house and provided a great service.
Thanks team!... Read more
24th Jun 2022 (2 years ago)
S L
We recently started a tenancy through Martin & Co and the whole process has been smooth, straightforward, and easy. I'd like to especially mention Lauren, she was our main point of contact from our initial query about the property to eventually signing the tenancy agreement, and she was absolute delight to deal with. I'd highly recommend this estate agents to anyone who's looking in the SW London area.... Read more
Tenant
11th Feb 2022 (3 years ago)
F Adejumo
Manjit from Martin & Co Kingston has been an absolute pleasure to work with in finding me a property, he really knows exactly what tenants need and will work with you to make sure you get the right property for you.... Read more
Tenant
5th Feb 2022 (3 years ago)
U Walke
Manjit & Lauren provided excellent service with our lettings in Kingston. Great advice, responsive and overall a pleasure to deal with Martin & Co.... Read more
Landlord
9th Aug 2021 (3 years ago)
M TAKOY
Excellent service and great customer attention, would like to specifically mention Ms. Lauren Rouse for helping my family and I greatly!!!... Read more
6th Jul 2021 (3 years ago)
Marina
Good estate agency, respond quickly to emails and are always cordial and helpful.... Read more
8th Jun 2021 (3 years ago)
F Nason
I would them 0 stars if I could. They took our flat on even though it was in the wrong area, telling us that all was well even though we were concerned. They put our flat on the market, then the agent working with us started her annual leave without telling us. Viewings were set up, then we get a phone call saying we have to take the house off the market because they had made a mistake. We have lost 2 weeks, and all the buyers. Please be careful when talking to Thai branch. They misled us, and essentially lied. Stay away from this branch and think carefully about working with the company.... Read more
Seller
12th Apr 2021 (3 years ago)
I Thorpe
Hannah was very thorough with her research of the local sales market and made the selling process easy helping us to ultimately sell our flat. She worked hard chasing solicitors etc to help us complete on time. Price was reasonable as well.... Read more
Seller
19th Mar 2021 (3 years ago)
S Perry
Although unable to help with our enquiry at the time Hannah offered priceless and immensely helpful local knowledge to assist in our daughter's search for a suitable property. This guidance was offered freely and with no commercial benefit to Martin & Co and has led directly to our daughter making a successful purchase in the area. This review offers us a chance to make our thanks public and to point out that a small act of kindness can go a long way. Integrity, compassion and excellent local knowledge would be at the top of our list when seeking the best estate agents and Hannah clearly has all those qualities in abundance.... Read more
Buyer
10th Feb 2021 (4 years ago)
K Williams
I would like to thank Hannah and the team for providing a professional service in selling my home. Martin & Co are my local agent and would highly recommend them. Thank you for hard work, Kev.... Read more
Seller
27th Nov 2020 (4 years ago)
H Marino
Excellent service from Lauren.... Read more
13th Nov 2020 (4 years ago)
S Mansouri
Absolutely SHOCKED with the way they treat us very unprofessional team... Read more
29th Jul 2020 (4 years ago)
M Al-Mansoori
i had a very bad experience with the kingston branch specialy with Hannah Wheatley the senior sales negotiator how was very unprofessional and because of her i lost an affordable flat that i liked but she sold it after i got the acceptance for my offer !!!!!! and even with out giving me the chance to make a higher offer !! and since then me and my solicitor are trying to contact the manager or any supervisor but they avoiding us !!!!!! SOME ONE SHOULD CONTACT ME FROM MARTIN & CO... Read more
Buyer
29th Jul 2020 (4 years ago)
R Takhar
I have been living at one of their properties for a while, the service is awful, their employee's have no idea what they're doing and their manager is extremely disrespectful and only cares about the money. During my stay the landlords snuck into the property without informing us, which is also something that we were told wouldn't happen. All in all, I'd recommend avoiding Martin & Co all together, save yourself the time and trouble, use a real estate anency.... Read more
Tenant
30th May 2020 (4 years ago)
H Greene
I needed a new fridge as the one in my property stopped working. It was quite late in the day when I contacted them so I want not expecting a response, however I was contacted promptly. The staff at Martin and Co were so helpful and within minutes the issue had been sorted. They were so friendly and so understanding and really really helpful! I cannot commend their customer service enough!... Read more
16th Jan 2020 (5 years ago)
M Dolman
I would highly recommend working with Lauren and her team at Martin and Co when renting a property in Kingston Upon Thames. From the first conversation Lauren went that extra mile to inform us about the processes and procedures of renting a property which can be very extensive. Every step of the way Lauren made herself available to us with the many questions we were asking and from the strong relationship she had with the landlord agreed us a fantastic deal on a property we are very happy to be renting.
Thank you again and we look forward to working with you again.... Read more
Tenant
7th Jan 2020 (5 years ago)
M Kwok
I'm a tenant transfered from Martin & Co Wimbledon and I'm please to be the tenant of Martin and Co Kingston because of their work efficiency. Manjit dealt with my leaking tap problem immediately. He came and check my bathroom within 30 mins after I reported it and arranged an engineer to come within 2 hours. I believe Manjit and the team are the best property managers.... Read more
Tenant
19th Dec 2019 (5 years ago)
K Botonakis
No responses to emails. They managed to delay my references for a new property by a week and after one week they requested the admin fee to continue. Bad service.... Read more
26th Sep 2019 (5 years ago)
M Joannides
The staff at Martin & Co , Richmond Road, Kingston
Are fabulous!
My home move went smoothly and very well
The Property Manager , Ana , has attended to my very few minor issues in my rental apartment- brilliantly , promptly and so very
Professionally
I highly recommend using this branch
If you are looking to move home
You won’t be disappointed... Read more
Tenant
26th Jun 2019 (5 years ago)
R TheGod
We recently moved with the fantastic help of Ana and Manjit. They were both incredibly helpful, efficient, professional and friendly. If it was possible to click higher than 5 stars then I would and have no reservations in recommending their services.
Thankyou... Read more
7th Jun 2019 (5 years ago)
M Richter
Thank you Ana for a fantastic and professional service provided. Everything was perfect. You and Martin Co are well above your competitors! Well done :)
Marcos... Read more
21st May 2019 (5 years ago)
Mark
I have had many dealings with Manjit and the team at Martin & Co over many years and they have always been utterly professional, reliable and superb to deal with, I have no hesitation in recommending them to all.... Read more
13th Mar 2019 (5 years ago)
L Thomson
Terrible. My husband and I were waiting outside the property we were supposed to view with Arturs and no one showed up. When I phoned Arturs, who was supposed to meet us, he said he had been 'too busy' but had meant to call and that he would be there in 2 minutes. Another 15 minutes passed and there was still no sign of Arturs. Eventually we got the message and left. When I phoned to request my details be removed from the system Arturs repeatedly talked over me, trying to explain he'd called twice (25-30 mins after we were supposed to meet) so not only was he useless, poorly organised and wasted our time, he was also rude.... Read more
9th Mar 2019 (5 years ago)
J Worden
I have carried out work on behalf of a number of local Estate Agents and their clients over the years. Ana at Martin & Co impressed me as being truly professional and also very considerate to everyone involved including myself. I would have no hesitation in calling Ana as my first point of contact in Kingston regarding property. Regards, Justin Worden... Read more
21st Jan 2019 (6 years ago)
J Ross
Thank you for the excellent service and great communication! All our issues were solved very quickly in a professional manner. I would certainly recommend to use your agency, it's a pleasure to deal with you! Wish you all the best.... Read more
9th Jan 2019 (6 years ago)
J Jones
Friendly and helpful staff who helped me sort out a room to rent at short notice. Megan made it very easy to organise my move and was a pleasure to meet!... Read more
Tenant
9th Jan 2019 (6 years ago)
R Martuchelli
Good and Bad
The good bit. The staff were communicative and helpful when it came to finding a property. After this point I dealt directly with the landlord which was equally positive.
The bad bit. There were a number of charges that I thought were unfair including a fee to provide a reference for my new landlord (when I moved out). Also an automatic increase in the rent is written into the tenancy agreement.... Read more
Tenant
9th Jan 2019 (6 years ago)
E Yazici
Excellent!!! We had an outstanding experience with them. People were very friendly and easy going .They did everything as much as they can. I highly recommends everyone who is looking for a place to live.... Read more
Tenant
9th Jan 2019 (6 years ago)
A MARTINEZ
I would like to thank Megan Monks (Martin &Co, Kingston) all her help and support. I really appreciate all her effort. I want to highlight his professionalism, efficiency, and kindness. In case I need a property around there later, I would be more than happy if Megan could be my agent again. All the best Ana Romero... Read more
8th Jan 2019 (6 years ago)
O Meers
Excellent service from a professional team who make you feel welcomed whilst responding to your queries, with highest level of proficiency and in a professional manner.... Read more
8th Jan 2019 (6 years ago)
I Papaioannou
Not happy about their practises.... Read more
4th Jan 2019 (6 years ago)
A Family
hi there.iam very happy with martin&co service,especially the nice lady miss Megan Monks.she helped me alot with nice smile and good beehiver.thank halima... Read more
17th Nov 2018 (6 years ago)
Z lk
Martin & Co Kingston helped us find a great rental house. The service throughout the process has been very professional. The friendly staff has been very helpful with emails answered promptly and negociations conducted efficiently. We highly recommend.... Read more
Tenant
27th Feb 2018 (6 years ago)
N Shamshiri
Mark from Martin and Co was a pleasure to work with. His communication Throughout the house sale was excellent and I’ve never met an estate agent who works so hard!... Read more
Seller
31st Jan 2018 (7 years ago)
D Perry
Mark was the vendors' agent for our new property. He ensured that he communicated well with parties at all times, was a pleasure to deal with and worked hard up and down the chain to get the deal done.... Read more
Buyer
31st Jan 2018 (7 years ago)
A Lesniewska
Just moved into my new home and received superb customer service from Martin & Co Kingston.
They really care and are friendly will definitely recommend to give them a try!... Read more
Tenant
30th Jan 2018 (7 years ago)
W Surrey
Staff, in particular Mark Davis, very helpful and friendly yet professional. Sensitive to the needs of the Seller and Buyer of those Letting via Martin & Co. A pleasure to do business with.... Read more
30th Jan 2018 (7 years ago)
K Qassim

Unfortunately, we had a very bad experience dealing with Martin & Co (Kingston), when they let our property to a “Tenant from Hell”! Martin & Co recommended a tenant to us despite the very bad reference checks/reports they had received about them (we still have a copy of this report and can presented it if required). Martin &Co (Kingston) did not reveal the contents of that report to us, only until a few months after the tenancy started, which was too late to act. We did question the reason on how & why such a tenant would be allowed to occupy the property, the answer from Martin & Co (Kingston) was completely unconvincing and unreasonable. Three and a half month later, the tenant stopped paying any rent, after which we had to go through a lengthy, gruelling and a stressful nightmare of initiating and following up on a legal case in order to evict that tenant. Nine months later, the court eventually ordered the eviction, which had incurred huge costs.
Martin & Co (Kingston) also acted as a managing agent during that tenancy term, but unfortunately their services were attributed by the following:
- First, the prices that they charged us for the jobs that were required on the house were very expensive compared with market rates (we kept all the receipts that had they charged us).
- Second, their contractors, or at least the quality of the executed jobs, are of low quality (three jobs had to be reworked after the eviction).
- Third, their follow ups with the tenant was very weak, they didn’t seem or prove that they are a caring agency, they always claimed that for them, there is very little they can do with that tenant!
- Fourth, they failed to find out that the tenant had sub-let our property to other people, which was something against the tenancy terms and conditions. This proves that, apart from once in the beginning of the tenancy term, they never succeeded to successfully inspect the property again and to check who lives in it.
As a result of the above, our loss during the that bad tenancy term mounted to nearly £30,000 including loss of rent, legal fees, repairing the damages that were inflected on the property by the tenant after they were evicted.
I would therefore advise potential landlords to take all necessary measures to protect themselves against, potentially, similar scenarios when dealing with Martin&Co (Kingston).... Read more
Landlord
23rd Jan 2018 (7 years ago)
R Rez
Great agency and very helpful staff. Both Ioana and Nikita were great and did a great job with our property. Would recommend to anyone looking to buy/sell/let in the area.... Read more
19th May 2017 (7 years ago)
M Crisan
Martin & Co Kingston, especially Ioana the Senior in Lettings department is the best estate agent we came across in our search. Highly efficient and friendly, following the best interests for her customers. Thank you Ioana... Read more
18th May 2017 (7 years ago)
C Cross
Extremely helpful, efficient and friendly staff. Thoroughly recommend.... Read more
4th Apr 2017 (7 years ago)
C Al
Always nice... Read more
16th Mar 2017 (7 years ago)