E Wood
1

Underwhelming service beginning to end. There was not one piece of proactive communication from Denise throughout the entire transaction. It felt as though there was little management from YourMove of the relationship between buyer and seller. Emails and phone calls were just forwarded or passed on with no commentary or advice.<br><br>A boundary issue was identified by us and there was zero interest in resolving the issue or willingness to engage both parties in a resolution. Two months of our lives were wasted waiting for an update on the issue we identified to then hear via our lawyers that the position had changed to our detriment, with no warning or input from YourMove. The only conclusion we could take was that we had been misled by either the sellers or the agents or both. When we raised the concerns that we had been lied to, we were ignored. We could not be clearer on the deadlines we had to adhere to or face financial penalties, and even in the face of these deadlines being missed, there was little to no urgency from YourMove.<br><br>From a practical perspective, every viewing we arranged was either cancelled on no notice or rearranged.<br><br>To conclude, if you are a seller looking to use YourMove, your transaction will not be progressed and there will be no advice on how best to resolve any issues that come up. If you are a buyer, we genuinely felt misled at best, and lied to at worst. Instruct at your peril.... Read more
8th Jul 2026 (17 days ago)