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We had a deeply frustrating and disappointing experience with this letting agency and our property management at Heath Road. Upon moving out, they attempted to squeeze us for unjustified cleaning and inventory charges using unverified quotes instead of actual receipts, ignoring the fact that the property was left in a condition matching our check-in inventory.<br><br>?Furthermore, when we left behind several new items and appliances (including a washing machine, dining table, chairs, and a clothes rail) for the benefit of the property, the agency and landlord happily kept and absorbed these items while simultaneously nickel-and-diming us over old, unverified fixtures. Communication was poor, accountability was entirely missing, and staff showed zero willingness to act fairly.<br><br>?If you rent through them, keep every single record and expect them to try and take advantage of your deposit at the end of the tenancy. Highly unprofessional and predatory behavior.... Read more
24th Oct 2026 (9 days ago)