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- Frank Innes
Frank Innes Estate Agents
4.6
2,806 reviews
- Branches 16
- Properties for sale 787
- Average time to sale 16 weeks
About Frank Innes
Frank Innes have 16 branches and they mainly list properties in LE65, NG13, DE14, S40, LE67, DE1, LE1 and NG10. Over the last six months, they've listed 787 properties, with an average time to sale of 16 weeks.
Frank Innes fees
Estate Agent fees vary depending on the area and the level of service offered. In the areas Frank Innes operate, the average fee is 1.21%.
Get a quote for selling your property.Top performing Frank Innes branches
Latest reviews for Frank Innes
Kate
1
Enquired about a house, sent email on Rightmove and Luke asked when we would like to view, we replied an hour later (midday) the same day with no response. Three days later we hadn’t heard a response so chased what was happening, Luke said he had been on annual leave, but we had received no contact nor an email telling us this, which is why he hadn’t replied - and there was no out of office email on.
We then asked to view the next week and was told Luke would arrange. Yet again we had heard no update so we chased AGAIN on the Saturday morning (we called this time) and Luke said he would check.
We received a email two hours later and Luke said the vendors would prefer Sunday morning (the next day at 9.30am) as they already had a viewing. We couldn’t do Sunday due to a family emergency and explained this, but Luke pushed Sunday saying that he knew ‘the vendors probably wouldn’t wait that long’ because ‘they had already had an offer come in’ so probably wouldn’t want us viewing 2 days later.
If Luke had responded to our initial email 8 days prior to all of this, we could have had a viewing on the house and put an offer in.
Poor communication, quite rude and a lack of care shown. We saw another house for sale that we thought we might want to see, but saw it was on with Frank Innes and decided not to bother - luckily it was on with another agent so we have viewed through them. Hilariously, this house we wanted to view initially is still on Rightmove and has apparently sold despite this happening nearly 3 weeks ago. We have been told this morning it will ‘probably be off in the next 24 hours’ but it’s not been off the last 2 weeks so god knows what they’re playing at.
Will not be using to sell our house and what an unprofessional experience we have had.
9th Apr 2024 (18 days ago)
Kate
1
Enquired about a house, sent email on Rightmove and Luke asked when we would like to view, we replied an hour later (midday) the same day with no response. Three days later we hadn’t heard a response so chased what was happening, Luke said he had been on annual leave, but we had received no contact nor an email telling us this, which is why he hadn’t replied - and there was no out of office email on.
We then asked to view the next week and was told Luke would arrange. Yet again we had heard no update so we chased AGAIN on the Saturday morning (we called this time) and Luke said he would check.
We received a email two hours later and Luke said the vendors would prefer Sunday morning (the next day at 9.30am) as they already had a viewing. We couldn’t do Sunday due to a family emergency and explained this, but Luke pushed Sunday saying that he knew ‘the vendors probably wouldn’t wait that long’ because ‘they had already had an offer come in’ so probably wouldn’t want us viewing 2 days later.
If Luke had responded to our initial email 8 days prior to all of this, we could have had a viewing on the house and put an offer in.
Poor communication, quite rude and a lack of care shown. We saw another house for sale that we thought we might want to see, but saw it was on with Frank Innes and decided not to bother - luckily it was on with another agent so we have viewed through them. Hilariously, this house we wanted to view initially is still on Rightmove and has apparently sold despite this happening nearly 3 weeks ago. We have been told this morning it will ‘probably be off in the next 24 hours’ but it’s not been off the last 2 weeks so god knows what they’re playing at.
Will not be using to sell our house and what an unprofessional experience we have had.
9th Apr 2024 (18 days ago)
M Blowfield
5
I deal with the lettings side regularly and must say Niamh and Isabel are a delight too deal with....professional and on the ball! Could recommend enough.
5th Apr 2024 (22 days ago)
H Keith
5
Many thanks to Brandon and Alice for their excellent service!
3rd Apr 2024 (24 days ago)
L Sebastian
5
Excellent service...
2nd Apr 2024 (25 days ago)
M tanya
5
Great service from Frank Innes (Burton on Trent) throughout the process of looking, viewing to moving in. Friendly and welcoming staff- outstanding! Simon was extremely helpful- excellent service.
30th Mar 2024 (28 days ago)
All 16 Frank Innes branches
N mahmood
5
Alice Lambert was fantastic! She kept me informed every step of the way and made the whole process smooth and stress-free. I highly recommend her and Frank Innes for all your real estate needs. They truly go above and beyond! ????????????
15th Mar 2024 (6 weeks ago)
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M betesta
5
We recently letted a house through Frank Innes. From the start they were very welcoming, offering me a viewing to a property.
When at the house viewing, and after finding it wasn’t quite for us, Rebecca suggested another property that would be more our fit - this property wasn’t yet on the market but she offered us a viewing.
On arrival to the second property it was perfect, Rebecca was open and honest about potential issues with the property in regards to our needs (small garden, on street parking etc). This was greatly appreciated as we felt well informed and cared for, and not for a second that she was only there to get another property off the market like some agents.
After going forward with the property Rebecca made the process easy, with clear communication and liaising with the landlord we move in two very happy people.
20th Mar 2024 (5 weeks ago)
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I Chivunga
4
Excellent service from Frank Innes -Loughborough branch. We got so much help from staff as we were looking for a property to rent. Sandra was extremely amazing as she always gave us feedback on time.
3rd Mar 2024 (8 weeks ago)
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M Makaay
5
I will personally like to thank Michelle Jarvis for taking out time to guide me and put me through the letting process. Very polite and swift when attending to the need of the new tenant.
Cheers
11th Jan 2024 (15 weeks ago)
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- Average sale time
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T Patel
5
Wonderful service from Rylie and Kim! Have kept us up to date throughout the process, they have been really helpful and I couldn’t recommend them enough!
27th Mar 2024 (4 weeks ago)
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- Average asking price achieved
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Kate
1
Enquired about a house, sent email on Rightmove and Luke asked when we would like to view, we replied an hour later (midday) the same day with no response. Three days later we hadn’t heard a response so chased what was happening, Luke said he had been on annual leave, but we had received no contact nor an email telling us this, which is why he hadn’t replied - and there was no out of office email on.
We then asked to view the next week and was told Luke would arrange. Yet again we had heard no update so we chased AGAIN on the Saturday morning (we called this time) and Luke said he would check.
We received a email two hours later and Luke said the vendors would prefer Sunday morning (the next day at 9.30am) as they already had a viewing. We couldn’t do Sunday due to a family emergency and explained this, but Luke pushed Sunday saying that he knew ‘the vendors probably wouldn’t wait that long’ because ‘they had already had an offer come in’ so probably wouldn’t want us viewing 2 days later.
If Luke had responded to our initial email 8 days prior to all of this, we could have had a viewing on the house and put an offer in.
Poor communication, quite rude and a lack of care shown. We saw another house for sale that we thought we might want to see, but saw it was on with Frank Innes and decided not to bother - luckily it was on with another agent so we have viewed through them. Hilariously, this house we wanted to view initially is still on Rightmove and has apparently sold despite this happening nearly 3 weeks ago. We have been told this morning it will ‘probably be off in the next 24 hours’ but it’s not been off the last 2 weeks so god knows what they’re playing at.
Will not be using to sell our house and what an unprofessional experience we have had.
9th Apr 2024 (18 days ago)
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Access detailed insights of how this agent performs
- Average asking price achieved
- Average sale time
- Properties sold
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