R Hurmuzache
1

As first-time buyers, our experience with this estate agency has been extremely disappointing and stressful.
After viewing a property and having our offer accepted, we moved forward in good faith — instructing a solicitor and beginning our mortgage application. Despite repeatedly asking the agent, Sharukh, to mark the property as Sold STC, this was not done. We were told it would be updated after ID checks, which we completed promptly, yet the property remained listed as available online.
During a second viewing, we encountered a very uncomfortable and unprofessional situation where the ashes of the previous owner were still present in the property. When we raised this concern, the response we received — suggesting we could “keep them and make tea” — was completely inappropriate and insensitive.
Communication throughout was poor. Each time we called the office, we were told Sharukh was unavailable and would call back, which rarely happened. We then received a call informing us that another offer had been made and that the seller would decide. After that, we heard nothing further despite sending multiple follow-up emails over the course of a week.
This experience has shown a clear lack of professionalism, communication, and basic respect for buyers. We would strongly advise others to proceed with caution when dealing with this agency.... Read more
19th Apr 2026 (16 days ago)