16th Aug 2022 (2 years ago)
Private Landlords – Pay attention. I have recently been unfortunate to have been a customer of Varosi Lettings as a landlord. I wish I read the reviews beforehand. I took a 2-year contract out with them to look after my property and pay rent for doing so. I had a few issues to say the least with regards to the clients they decided to house in my property. Regardless of any of these issues I was within my rights to request my keys back at the end of the 2-year contract. Within their contract it is stated they need 3 months, to the date, of the end of contract worth of notice. Not only did I email and receive confirmation by the owner Vasilis Mavrou, I also sent a Royal Mail tracked and signed letter which I also have the proof of receipt. Regardless of this information they were adamant that they did not accept the letter or email (to which they were not clear why it was not accepted). 2 days before the hand back date I spoke with Vasilis and he indicated there was absolutely no way I was getting my keys back within the contracted date agreed. I feel his ego was bruised as I wanted my keys back (again within contracted rights). As you can imagine I was very upset and confused. I spoke to my solicitor who proceeded to handle this for us. He also received vague emails from Vasilis himself regarding the contract that they may, or may not have with the local authorities and/or the client. 6 weeks later and a lot of stress and upset later, I finally received my keys back. The property was left in a state, filthy and still needed furniture to be removed. I accept wear and tear, but damage and uncleanliness is not acceptable. After speaking with Mario Neocleous, I also got confirmation a professional cleaning company had been in before the hand back. As you can see from the pictures taken, this is not the case. I am not sure why, as an agent they could not uphold the contract on their end and therefore have cost me as their customer not only a financial loss for solicitors and other expenses but also stress and a disregard for my rights as a landlord. Absolutely unprofessional and a rude organisation. Vasilis is not only rude and patronizing, but he feels a sense of authority as a high member of the Greek Cypriot community. A big shame, we call ourselves a hospitable and kind race. I feel this is lost with Varosi Lettings. I wonder how they would feel if they were treated with this manor. Mario, Petros, Hassan, Sandra and of course the main man Vasilis is who I dealt with over the 2 plus year period.... Read more