Great experience start to finish and really different from other experiences I’ve had with estate agents. You genuinely feel cared for and the whole process felt easy. Nick was great, super helpful and went above and beyond to help us sort all the paperwork and move in quickly, nothing was too much trouble and I know there will be continued support if there were any issues. Would definitely recommend and thanks for making the experience hassle free!!
19th Dec 2018 (2 years ago)
Was looking at a flat they had for rent in Hendon, London. Filled in all forms, to request viewing and they called back the next day - whilst I was at work, so of course I could not answer the phone whilst at work - got home from work and surprise surprise I found an email from these property agents where they emailed me at 5.58pm saying that they request and need me to turn up to the property (I requested) for viewing for 6pm. Giving me TWO MINUTES NOTICE to get to the property.
Funny!!!! Funny was, they left voicemail to call back but as I was at work I could not answer a personal call and I was working in an environment where I am talking to customers ALL DAY I could not give my attention to a personal phone call.
It was dead funny how they did not not ask where I work, or where I live etc and just ASSUMED that I'd be "free" and would be able to get to a viewing with only 2 minutes notice. Seriously common sense surely applies? I understand you are a business and needs to make money but do your brain should tell you to use your common sense (which should) tell you to give the customer more than 2 minutes notice to get to the property and to double check with the customer first if they are happy with the time and day of the appointment instead of assuming they are and should be free? What if they live more than 2 minutes away?
I work at a job where I am in work from 9am until 10pm at night and I work in an area where I have BAD signal at work
It also seems these people BRIBE people to write good reviews about them even if and when they write a review lower than 5* they bribe that person to change it to 5*. Just the way these guys have tried to bribe me with an offer of "We will give you so much discount off" for X or Y or Z off if you remove the review and change it. You know what they say, "If it sounds too good to be true" it prob is too good to be true and that there is SOMETHING wrong that they are not telling you about (until AFTER it has been dealt with
27th Feb 2018 (3 years ago)