Great experience with Acorn, my mums property was sold in one day before it had even gone on the market! The service from start to finish was great with a special mention to Max Smith, who arranged to meet me to collect keys, and helped with other aspects of the sale also. Highly recommend.
Sold two properties through Acorn Catford and have always found the selling process to be well managed and consistent from start to finish. Valuations were accurate and realistic rather than over inflated, viewings were always conducted with adequate notice and respect to the properties and any offers that were put forward to me were backed up with sufficient checks that the buyers were able to buy.
All in all I have been very happy the experience I have had with Acorn Catford and would not hesitate to recommend them as my agent of choice.
We recently bought a flat in Forest Hill through KFH Forest Hill branch and couldn't have wished for a better estate agency experience. Javaid and Cherrelle were excellent. We were first time buyers, who had no real understanding of how the process worked, and Cherrelle went over and above to talk us through every stage of the process no matter how many questions we asked! We also were at the very bottom of a long chain and the process took a very long time (through no fault of KFH's). Throughout that, they were there to ease our concerns and chased hourly to get us exchanged. We wouldn't hesitate to go back to KFH, and when we come to sell, we wouldn't go anywhere else. Thanks again for all the hard work guys, and more importantly for being 'normal' and human to deal with. We loved working with you all.
Really disappointed. Completely overvalued my propety from the outset and lured me into a false sense of security. Constantly showed people round who weren’t interested as they didn’t fit the criteria, simply to hit their viewings targets. Genuinely feel like I lost out on ££££’s as a result of going with them in the first place. Only slight positive is that the people themselves are nice enough and I was met with politeness, even when I told them I was going elsewhere. In my experience it really paid to go with a local agent, I’d urge anyone selling in Forest Hill to do the same.
We dealt with Georgina and what a pleasant experience it was, she followed up with everyone involved and kept the momentum of the deal progressing. I have no doubt the sale would have dragged on for much longer had she not been consistent in chasing the professional parties involved. Thanks Georgina we will highly recommend you to friends and family when buying or selling property in London.
Never ever go with this agency. Only if I could give a 0. Or negative.
They will make everything so complicated and never ending that you feel frustrated and humiliated. They lied to us multiple occasions and mislead us several times.
The last thing that they tried is to charge us 150£ for turning the heating on. Although we told them there is nothing wrong with the heating, the knobs are missing from the radiators and we need help. They said it is not their responsibility to help us.... Worst agency I have ever been with.
I still have no heating...
Nicholas at the Forest Hill Leaders branch has been, and continues to be, brilliant in helping us find a property to buy in Brockley. Very friendly, helpful and straightforward to deal with.
Please return my deposit.
I moved out from the flat on Silverdale on 31st Dec. 2015. And you should return my deposit within 10 days by Teneacy Deposit Scheme.
I'm so disppointed to find you are so irresponsible regrding to ending contract. I remember you guys were so friendly when I made the contract on Mach 2014.
I have never delayed to pay my rent and I kept myself cooperative to you guys while I was living the flat.
I really don't want waste my time to chase you for the deposit and believe that you guys have some morality just like the most ot the Britishes I have met when I was in the UK.
Please reply to my emails and return my deposit as soon as possible.
Agent named Vincent Bui , from Crystal Palace branch showed me around the property 45 Falkland Park Avenue SE25 which was up for sale. He is new in the field but I found him to be very informative, knew the property well and dealt with the viewing very professionally. I wish him luck and I am sure he will reach great heights in the field. My thanks also go to the manager who are mentoring Vincent .
This is my first experience with Acorn and I am very pleased with their professionalism. Well done and keep it up.
Terrible customer service. You'll be lucky if they ever call you back. I would highly advise to stay clear.
I had recently had the pleasure of dealing with Aidan from Langford and Russell. I found Aidan to be very responsive with questions/queries and was able to organise viewings quickly. We ultimately rented through Langford and Russell and continued to be impressed with the level of service throughout the process. Would highly recommend.
Sorry for the nice people working there, but what a disaster of a company!
We found the flat we wanted through L&R, but looking run down. Offered the landlord to repaint it providing he does his share of works, like replacing a broken glass window overhanging the door way, removing the black mould impregnated all over the worktop, etc. We were promissed it would be done. The day we were given the keys, we realized that absolutely nothing had been done, that the unfurnished flat was left with old broken furniture and belongings, a gas canister abandoned outside hidden behind the shed, flush not working, boiler leaking, no inventory was ever made, nobody visited the flat after the previous tenant left.
We found another flat since, but we will never go close to Langford & Russell ever again.