We sold our flat with the Sydenham branch of Acorn. From our initial conversations about the valuation through to completion, the team (including Abbie, Brendan, Zoe and Josh) were responsive, informative, helpful and friendly. Would absolutely recommend Acorn to prospective buyers and sellers in SE London.
I am renting a property with Acorn and have received nothing but poor service. When paying the deposit I was assured all work would be carried out that was required (loose floor boards, vomit and faeces on walls, severe mould and damp problem) before the moving date, this date came and went with no keys forcing us to stay in hotels until they finally handed over the keys.
We got into the flat and nothing had been done ,not even cleaned professionally despite being part of the fees they charge. After this the flat flooded due to a neighbour leaving taps on, and it's taken 6months for the work to be carried out to fix the damage to the bedroom.
The agency are very poor at replying to emails just get passed between people and have been unprofessional from the start.
Dan Chapman at KFH was outstanding and I wouldn't have moved without all his help. He was great at keeping me informed at all stages of the purchase and he took time to make sure everything went smoothly. First class service!
Don't bother with KFH. They really don't act in the best interest of the vendor. There are far better estate agents in the borough.
I fell in love with a house in the KFH website. My situation was unusual but Leon at KFH could see the potential and worked with me for me to get the house of my dreams.
The process was complex with a chain of several households with competing priorities.
Leon kept the right amount of pressure on the chain, he was exceptional at keeping me informed and being understanding when the problem was at my end. He was courteous and efficient throughout and a pleasure to deal with.
I can not recommend him
And KFH, more highly.
Really disappointed. Completely overvalued my propety from the outset and lured me into a false sense of security. Constantly showed people round who weren’t interested as they didn’t fit the criteria, simply to hit their viewings targets. Genuinely feel like I lost out on ££££’s as a result of going with them in the first place. Only slight positive is that the people themselves are nice enough and I was met with politeness, even when I told them I was going elsewhere. In my experience it really paid to go with a local agent, I’d urge anyone selling in Forest Hill to do the same.
Lisa Knight was the seller's agent and I have nothing but positive to say about her. She has been putting in a lot of effort throughout the process and has been very helpful with all enquiries and trying to sort out any issues. Best experience so far I have had with an agent.
From the initial valuation to the sale we were kept informed throughout the whole process. Professional and courteous .I would recommend them to anyone thinking of buying or selling.
MONEY GRABBING B@STARDS
Having decided to look for a 1 bedroom flat to rent near Crystal Palace I found a decent sized property about 20 minutes walk away through Kinleigh Folkard and Hayward for £850 per month. Not overly expensive I thought. I arranged a viewing with Alex on the Saturday. She seemed helpful (don't they all) and we agreed on a viewing at 11:30am on the Saturday.
The Saturday arrived and I didn't want to be late as my journey was an hour and half to get to the viewing. Just as I was arriving at just after 11am at the front door I got a call saying sorry but the viewing has been postponed. No prior notice was given and I was pretty annoyed at the time wasted. I was called back again with a further apology saying that if I would go for a second viewing I would get some discount off of the agency fees.
I saw the property for the second viewing and liked it and got the ball moving. NO DISCOUNT WAS OFFERED and I had to part with £656.15 with was for £210 tenant fees and £120 for referencing and the rest towards the initial deposit which still left me with a balance of £2194 before the move in date which wasn't a problem.
The contract was for 15 months which I thought was odd and did query this but was told its either 15, 18 or 24 month contract.
Upon my final visit just to hand in some more papers and fill out yet more forms I was told that mid contract the landlord now wanted to implement a rent rise but also there was no figure as to how much of an increase. I told them no way and if the landlord wanted to increase the rent he would have to do it after the contract has finished. Ridiculous!!!!
Due to my mum's ill health and social services not being able to go ahead with a care package for my mum which had already been agreed with them I was forced to unfortunately pull out of the flat so I can carry on caring for her. KFH still had over a months notice from the date the flat was available to find tenants for this and have so far refused to pay back any of this money. I have been very reasonable with them and said yes they can keep the agency fees and the referencing (£330) and just return the rest (£326.15) which would have gone to the landlord. Instead, they are keeping the lot for their own profit and are showing no signs of wanting to play fair. They are going to find other tenants within the month and charge them another set of tenant fees and referencing so no doubt be quids in.
I am in the process of seeking legal representation on this as I was hoping for at least a bit of compassion and understanding. I haven't cost them any money and in fact know that they will make more now.
In the meantime. I would recommend to anybody to avoid these people as they seem to be up there with the worst of them.
5 star service from start to finish with the Catford sales team. They are really professional, helpful and very efficient. I will most definitely recommend them!
I must say that my experience with KFH Catford has been one of the best of my renting life to date; Clement would have to be the proverbial 'man of the match' as he kept in contact with me after searching elsewhere hooked me back in and made sure I had seen what is now our home which is perfect for us. The rest of the team were great too and showed nothing but professionalism and friendly demeanor through out the entire process and were more than patient when we hit a couple of bumps on the road. If you hadn't realized this by now concerning KFH, I'm a fan. Thanks guy's!