I've recently exchanged on a property marketed by White and Sons in Oxted and can sincerely say that you will be lucky to have the team playing any part in your 'chain'. Loraine in particular has been key to pushing our chain to exchange.
With a significant level of industry experience myself i understand the importance of proactively managing a sale through to completion. Loraine was the one person who did all she could to ensure that all parties, not just her own client, were informed and doing what was necessary to complete.
I would have no hesitation in strongly recommending their services. A great agent and delivering true value and service as a high street agent should. Great work!
‘I recently completed a purchase through White & Sons in Oxted. Very professional service from the first moment through to completion of purchase'.
Very friendly and helpful team over in Caterham - thank you.
All is lovely until you sign the contract and they have you where they want you, from there it's awful customer service, lack of communication between the branch no one knows what's going on. They even broke the contract by not giving us a sale board, they are full of horrendous excuses we've been fighting for nearly 6 weeks to be removed from contract. We escalated to head office and even they failed to meet their 15 working day response time as outlined in their own complaints policy. The high rates that the buyer has to pay all sounds great for the seller but clearly turns buyers off. Shocking all round...AVOID!!!
I found this estate agent to be highly unprofessional and unscrupulous in the worst stereo typical estate agent way.
All the usual estate agent falsehoods are gathered here in one office.
Exaggerated discriptions,claims and prices.
Fake competing offers appear and disappear as they please.
Genuine offers fail to reach sellers, buyers are kept in the dark about known issues with properties being sold.
Valuations are unreliable and unrealistic.
All this is wrapped up in a rude and discourteous package.
Godstone has many estate agents all of them are more professional and less time wasting than this lot.
A perfect example why estate agents are so disliked.
Rayners do not respond to enquiries or issues. Would not recommend them as a property management company. Very reluctant to give even one star
We have been very impressed with Barnard Marcus in Redhill, the entire team were great. James and Paula were always available if we needed them and worked extremely hard to sell our house for us, their communication was fantastic and they were a pleasure to work with. Thank you for all your hard work to achieve our sale.....
If I could give zero stars, I would. They have been incredibly unhelpful in letting out my property and charging for items the agent had agreed to waive. 6 weeks, 3 emails, 2 letters with no response. Do not deal with this agency unless you want to deal with the Property Ombudsman.
The Old Barn, Hendal Farm Cherry Gardens Hill,Groombridge
Ron was great but we have still not decided what to do for the time being.
Just to let you know that everything is fine. Barry is keeping in close contact and updating me as and when required. I would like to say that I am very impressed with the service and attention that you have personally provided. The Howard Cundey Live 24/7 process proved to be very effective which resulted in a very quick sale of our property and I wish to thank you for keeping me informed every step of the way.
Best Wishes and Kind Regards Al