I have used KFH to sell two properties this year & have been very happy with their service on both occasions. They get a lot of buyers in through the door. When I sold my own flat a sale was agreed before the property was even advertised, on the first day. Elysia was very good at communicating between myself & the buyers & communicated closely throughout the whole process. Can recommend them highly.
12 days ago
*** Update 31/01/2019 (11 days after my review)***
I want to acknowledged that – as requested in our initial formal complaint – the Head of Compliance at Kfh has authorised a full reimbursement of the admin fee we paid to the agency. This attention to the client clearly changes the view expressed in the fist first review.
The most awful experience with a letting agency I've ever had. They simply lied to us until a couple of days before we had to move in, when it was too late and costly for us to withdraw the offer. We agreed on a list of provisions we wanted to be included in the contract. Everything seemed fine, they said the landlord accepted them all, and when they finally sent us the contract to sign, the provisions were missing. It ended up the landlord didn't accept them. We filed a very detailed complaint with all the supporting evidence of what we were told by the agent and they said that what is written on the contract is the only thing that counts. It's a very effective strategy: they say yes to everything, but then, a few days before moving in, they send you a different contract and what do you do? Do you really want to go back to house hunting? Then you have no choice but to accept and lose.
801 days ago