Nothing less than superb customer service, highly professional and will always go above and beyond as to what is expected from an estate agent.
I removed my review as I thought I had been too harsh but I feel I need to have my say.
I rented my property for 2 years before buying it in February 2018. While renting, I felt I was "bothering" the staff at Seaham branch each time there was an issue with the property. It would take more than one email , and usually a phone call, before getting any response. Repairs would be seen to eventually. The fact I felt I was bothering the staff was confirmed by a comment made by the plumber when he came to fix the toilet.
After 2 years renting I bought my property as my ex landlord rented out 6 properties in Seaham and he wanted to sell mine in Houghton. The process was smooth. However, I am disappointed and very upset to read the review left by my ex landlord referring to "prospective buyers/tenants" being difficult to deal with. As far as I am aware I am the only "prospective buyer" of his rented properties. Having never met, or indeed spoken directly to my ex landlord I can only summise the staff at Dowen have given him this opinion of me. I paid him full asking price for my house. My rent has always been paid in full and on time, I have never complained - so I am disappointed and upset at this comment.
As well as this, I waited two weeks for Gaynor to push the spare keys to my house through my letterbox (to save me a journey). They were never delivered so I ended up collecting my spare keys some 4 weeks after completion of the purchase.
Based on my experiences detailed above I cannot recommend Dowen at Seaham.
I am glad I no longer have to deal with the staff at Seaham.
The whole team at Jonathon Lewis were exceptional. Martin sold my house in less than a month after being on the market with another agent for over 5 months. Cheaper than competitors and a far superior service. Highly recommend.
Have now waited weeks for our deposit to be returned, contacted the deposit holding agency and they have not even been in contact with them. Pathetic way to run a business.
Arranged a viewing with the girls at this office, the staff were so helpful nothing was too much effort. Tracey, Karen & Chantel kept in regular contact with me and made sure I knew about anything new coming to the market.
would not recommend this dept' of the business i can not comment on the others as my dealing have only been with this one.
i had a new landlord, i had to wait ages to find out what was going on reed rains came and inspected my home and i explained i had damp and a slug problem getting in the units on plates and food etc so they got it checked by peter cox, a few weeks later i got a call saying they were going to do my kitchen on the 3rd nov and i needed to move everything out of the kitchen it will take a few days, i explained i have the dogs and have nowhere to put them while the work is being done. they said just leave them outside. then 2 days before peter cox were due i got a call they want to start a day earlier but i refused as i have 3 dogs and have nowhere to go, their reply was just leave them outside but i still refused, i went next door where peter cox were working already and asked about coming early they didnt know what i was on about but informed me it was the whole downstairs they were doing and i need to clear it all out....
so the day came and i had to go out all day with the dogs in the rain no money no help food and water in a bag as i dont drive, to return to find i have no heating, so weekend went still no heating work was finnished on the tuesday ( i had been in a room upsatirs with the dogs with no room to move and all the stuff from kitchen and lounge upstairs freezing during all this), got heating on reed rains called and i explained i still had slug problem due to the wall behind the kitchen unit and the lady said ill pop out and see, well when she came out she looked and said maybe i should put the kick boards on to stop the slugs and shell get someone to check with peter cox about the wall behind the units... its been a week and nothing.... on another matter reed rains decided to change my electric and gas suppier to spark without telling me, i got a key for electric meter with to the occupier on it, i dont have a agreement with them i have one with my old landlord, no clause to allow them to do this. i asked the to sort it out as they had done this they said they would, yesterday i got a letter with my name on it ( breach of data protection ) saying they had taken over my supply... not a happy bunny and now i am moving asap i dont trust what they will do next and i can not live somewhere with 3 dogs and slugs as slugs can kill dogs and they are in my units on food, plates, cups and stepping on them every night is taking its toll.
in a nutshell i dont think they care, i can not contact my landlord as i have to go through them, the work done here was shoddy but thats a matter for peter cox i explained to reed rains about the shoddy work and again it fell on deaf ears,
so moving and never dealing with reed rains EVER nor am i paying any rent except direct to the landlord.
thats not folks.............. but enough for now
Fantastic service received from these guys, cannot recommend them highly enough
Would not recommend to any one this is the second proerty we have renting from these and both properties had issues with repairs and had to contact enviromental health on both properties first property was a death trap with and was put at risk by enviromental health with electrical issues fire hazard land lord could not afford the full wire and give us 1 months notice before enviromental health served with a notice to get the repairs done and current property have had no hot water for weeks been on the phone everyday to get it resolved what a joke they are !
What can I say! Experiences with other divisions of Pattinson have not been great but the Peterlee branch, amazing! Claire the branch manager, and every member of staff there have been truely professional and efficient regardless of the issues I have faced in the last 18 months regarding my rental properties. In particular, Kevin McKay has been my saviour, always willing to help and advise, going over and above the call of duty to do so. If every branch was run like Peterlee, Pattinson would be the agent every client would turn to. Thank you all sincerly!
Found this estate agents to be very unfair and unprofessional when I put a bid in for a house they were selling!