We sold our house with Martyn R Cox last year. We found them to be really helpful and professional. We were kept informed of the progress and always received a quick response. I would happily recommend and wouldn't hesitate to use them again.
So disappointing - such bad service! Snap shot from the email to them...
At the outset we were underestimated as potential buyers of the property.
We now understand that just after we visited the property, the vendor removed the house from sale, having accepted an offer from other buyers. It was at that point that we were rushing to get our house on the market, as you well knew. Nobody from your organisation saw fit to give us that little gem of information; information that could have saved us £800 and the effort of getting our property in tip-top saleable state.
Edited - to add that I was contacted about this review, and wasn't left with any more respect than I had to start with. So the house was left on the market when an offer was accepted from client 1 pending them being able to proceed, but they were not open to any other viewings. The offer had gone in just before our second viewing, and also spending out on purple bricks (who were very good). Allegedly this was also a benefit to us, not sure how?
At NO time were we contacted to be given any update or information on the sale of the property. It was only when I called in when the house was finally posted as 'SSTC' that we found out where things were.
We were not taken seriously as purchasers, and were just the back up - and we lost our £800 that we didn't need to spend. If we had been made aware of the facts at the time of our second viewing we would have walked away.
The selling of a house is a very stressful experience but Breckon and Breckon made the whole experience painless. Sarah Thomas was the lady who looked after everything for us. If I ever have need of an estate agent without any doubt Breckon and Breckon are the best in Witney and Sarah Thomas would be the best agent you could have. So many thanks to the team.
July 2015: After a fairly positive start. I had no viewings in around 10 weeks, no active contact from the member of staff, supposedly managing my sale, in almost 10 weeks. Requested call backs hit and miss & they think they were offering good service! Lack of enthusiasm I'm afraid.
We were shown properties by Rebbekka, an agent at Chancellors, and we were impressed by her friendly efficiency and helpfulness. Very good experience.
one word about Alice Cutting from Chancellors Witney..
She is very helpful, trustworthy and open minded person.
Me and my wife really like her and how she helped us to choose our beautiful property.
But head office was absolutely not ready for our Moving Day and release the keys. We lost 6 hours waiting because they were collecting documents on this day. Shock! Unprofessional.
Alice Cutting 5 STAR service
Head Office 1 STAR service.