Dan and the team have been excellent.
The support and communication skills have been first class.
Even in this unprecedented time they have looked after me and got my property sold.
Great result ????
First of all this is a general review of what we experienced with Gatekeeper agency I'm not making referrals to any agents as most of them are nice and friendly but they are not there to make you better they are there to make money from you.
1.Comunication with tenants it can be improved by providing them a phone number which is free to use and contact the estate agent
2.We didn't felt supported with agents smiling and temporarily emphasizing with us without taking real actions to show their support
3.There has been and end of tenancy fee taken from our deposit early than at the end of tenancy, without anyone notifying. We had to ask and find about it and the explanation was 'anyway that fee is taken from the deposit at the end of tenancy'.
4. We had 3 inspections over an year and a half without any issues at all but at the end of the contract we had money deducted from our deposit for silly reasons like grass has grown into the flowers, CO2 sensors not working or dirty oven.
5.All the reasons for deduction we have not been present when the inspection has been done, so we cannot verify anything as the agency didn't provide any photos with how the garden has been 'repaired' or how the oven is looking after being cleaned and where the new CO2 sensors has been installed and replaced. Not to mention that nothing was new in that house and they were expecting to be like new.
6.What I think is that they are applying this issues to many as possible tenants trying to deduct money from their deposit.
7. In the end doesn't matter how hard you are looking for the house or place you are renting from Gatekeeper there allways be issues raised at end of tenancy to deduct some money. This is all about really for them or Gatekeeper ''money''.
In the end I would like to mention that this is a honest review about what we experienced with this agency, I don't know if there are others better there.
Rebecca valued my house in Bampton recently. I was very impressed with how professional, clear and relatable she was. I would definitely recommend Rebecca and will be using her services when I do look to sell my house.
Having tirelessly tried to contact the agent on my sons behalf I gave up.
They appear to be non responsive and not very customer focused.
I am glad we have chosen an alternative agent (Finders Keepers).
I called from London to enquire on some properties to rent in Oxford as my sister is relocating soon. I spoke on the phone with Iulia and she was such a great help. Managed to send us some more properties that matched my requirements to look at via email and even gave some area advice. Super friendly, great service!
Thief, they will keep part of your deposit without a real reason , the DPS doesn't really protect you , they can do anything they want with your Money, i won't suggest this company and any other big company to anyone. Manager highly unqualified, (miss Kate). They do viewing and inspection at any time and As many times As they want (not allowed in the contract), they don't care in any of the contract clause and they increased the rent after just 6 month of more than 5% (not allowed in the contract).
We have just brought our first house that was sold through Amelies and we couldn't have asked for a better experience. From day 1 where we viewed the house all the way through to collecting the keys, Daniel and Jessica were a great help answering all of our questions quickly and always so friendly. An excellent service all the way throughout!
Would not recommend Amelies Estate Agent as a letting Agent. As a prospective renter, I called 4 times (and even messaged through rightmove) to ask for a viewing and was told Dan (who handles this property) is busy but would call me right back. Even said on the last call he is right in front of me with a Customer at the moment and would call me back shortly. Suffice to say I got no call back. Waste of my time...