The staff were extremely helpful in making sure I was able to move in on time and at short notice. They responded quickly to messages and were always friendly.
I was very disappointed with my experience. I tried to register to buy a house a couple of times and was bounced from pillar to post.
I was then finally told the property I was interested in was no longer available. Thankfully I crossed the road to Allen & Harris and they were able to help me. They seem to deserve their customer rating!
I have just exchanged on my second home purchased through Martyn R Cox and I couldn't have asked for anymore as a buyer.
Chris is very professional and one of the best agents I've come across whilst viewing properties in Witney he is punctual, always makes you feel very comfortable and answers any questions knowledgeably. He listens to your individual requirements and always keeps you up to date with the latest available properties.
Vicki has really been the driving force in getting my most recent purchase over the line within the required timescale. She has liaised with all parties and their solicitors tirelessly and really helped to speed things up should there ever be a delay in the process. She is always prompt to respond to any enquiries and nothing is ever too much trouble.
On the whole from a buyers perspective I would highly recommend Martyn R Cox they are welcoming, professional and everything is done with a smile.
So disappointing - such bad service! Snap shot from the email to them...
At the outset we were underestimated as potential buyers of the property.
We now understand that just after we visited the property, the vendor removed the house from sale, having accepted an offer from other buyers. It was at that point that we were rushing to get our house on the market, as you well knew. Nobody from your organisation saw fit to give us that little gem of information; information that could have saved us £800 and the effort of getting our property in tip-top saleable state.
Edited - to add that I was contacted about this review, and wasn't left with any more respect than I had to start with. So the house was left on the market when an offer was accepted from client 1 pending them being able to proceed, but they were not open to any other viewings. The offer had gone in just before our second viewing, and also spending out on purple bricks (who were very good). Allegedly this was also a benefit to us, not sure how?
At NO time were we contacted to be given any update or information on the sale of the property. It was only when I called in when the house was finally posted as 'SSTC' that we found out where things were.
We were not taken seriously as purchasers, and were just the back up - and we lost our £800 that we didn't need to spend. If we had been made aware of the facts at the time of our second viewing we would have walked away.
Excellent estate agents. John Bouwer and the Witney team are very professional and extremely helpful. Highly recommended.
A Google User
July 2015: After a fairly positive start. I had no viewings in around 10 weeks, no active contact from the member of staff, supposedly managing my sale, in almost 10 weeks. Requested call backs hit and miss & they think they were offering good service! Lack of enthusiasm I'm afraid.