R Yennam
Senior Renewals Coordinator Lauren Mobsby was extremely helpful to find a good tenant. She was always available to answer any questions I had, and informed me on any updates right away. Working with Beresfords was truly comfort, flexible, professional and informative throughout the entire process!... Read more
Landlord
17th Oct 2024 (13 weeks ago)
A Stimson
Huge thanks to Kevin and his professional team in Witham. He kept our house sale moving along to a very successful outcome.... Read more
Seller
5th Sep 2024 (19 weeks ago)
T Godwin
We have recently moved into our new rental property, beresfords were very efficient and made the process so smooth for us. Always available at the end of the phone and quick to respond to emails. They left some lovely gifts in out new home and made sure the place smelled lovely. A great warm welcome to our new home and city.
The only thing that could have made the experience 5* would be a pre tenancy clean of the new home.... Read more
Tenant
2nd Sep 2024 (20 weeks ago)
L D
Danny has been fantastic in helping us achieve the rental property we wanted to live in , communication was easy throughout the application process, thank you for all your help! ????????... Read more
Tenant
17th Aug 2024 (22 weeks ago)
D Aarons
Danny Marsh has been excellent in helping me with my 1st buy to let property & has supported me from the very start. I can't thank him enough & I would recommend Berefords to anyone who is looking to rent their property.... Read more
Landlord
8th Aug 2024 (23 weeks ago)
HarryyHD
Friendly and helpful staff - Christine and Danny made the tenancy process easy and efficient. Thanks Beresfords!... Read more
Tenant
26th Jun 2024 (6 mo. ago)
J Dennis
Naomi at Beresfords is always very responsive to my maintenance requests. They also work very fast on reviewing issues, handling repairs fast and efficiently. I’m so grateful for all of your assistance. Best, Jason.... Read more
Tenant
24th Jun 2024 (6 mo. ago)
R Varma
I dealt with Beresfords in searching for an apartment, the service is one among the best and I do recommend Beresfords. Best customer service. Thanks again! ????... Read more
12th Jun 2024 (7 mo. ago)
M Gillett
Appalling staff work here - will park their cars across neighbours driveways when showing around nearby houses, blocking everybody in and then get very rude and aggressive about moving them. Not concerned with the community or local opinion clearly.... Read more
18th May 2024 (7 mo. ago)
S Bray
Bereafords have been great so far, managed to squeeze us in for a viewing and we have been accepted on the house so are so pleased they managed to get us in. Thank you Eleanor and Danny at the Witham branch!... Read more
Tenant
13th May 2024 (8 mo. ago)
M Marty99
Overall I was extremely happy with the service I was provided.... Read more
10th May 2024 (8 mo. ago)
K Brennan-Kleyn
We used to Beresfords to let out our house in Witham. They let it out to someone who was selling drugs out of the house. Since he’s been out - we’ve had friends who have moved in. We’ve been told by multiple neighbors that they complained to Beresfords about the drug problem - and we were never notified.
Our friends said that they found used needles in the house when they moved in in the bathroom, even after Beresfords supposedly did an inventory of the home (Beresfords also told us they checked for animals and found no evidence of them - even though there were large amounts of animal poo in the backyard.)
Would not trust them to help with letting out a property again.... Read more
Landlord
18th Apr 2024 (8 mo. ago)
J Ashford
Danny and his colleagues have been fabulous. They presented my property and secured a tenant within days. The level of communication I received was outstanding, I will be using them again in the future.
I would without doubt highly recommend the team, they deserve 5 *****
Thank you so much for all your help!
Jo Cooper... Read more
Landlord
6th Apr 2024 (9 mo. ago)
Property was advertised showing the wrong exterior, it was my neighbours property and misled potential buyers.
It took 2 weeks and several calls, emails to rectify.
The service and follow up by the agent taking over my sale was very good.... Read more
Seller
6th Mar 2024 (10 mo. ago)
P Gaiety
Danny and the team at Berefords found us new tenants and made the rental process to the tenants moving in effortless.... Read more
Landlord
3rd Mar 2024 (10 mo. ago)
TheSid
Very good job all round very professional and I felt like I was being looked after and I got the apartment I wanted... Read more
Tenant
28th Feb 2024 (10 mo. ago)
I Billings
Fantastic team - very quick and polite. When dealing with staff they have been efficient and promised to come back to me did so very quickly and with all the information. We were able to secure a verbal agreement that yesterday and turned our day into one that was successful. Definitely recommend them.... Read more
14th Feb 2024 (11 mo. ago)
D Stephens
Danny was very helpful in the initial viewings and answered a lot of questions we had would highly recommend him and this firm!... Read more
5th Feb 2024 (11 mo. ago)
S Barnes
I have been dealing with Beresfords for the last five years as a landlord. They have always been so helpful, and nothing is too much trouble. Danny has been fantastic, as has Kate. I can't thank them enough.... Read more
Landlord
14th Nov 2023 (1 year ago)
Average service.
Wad going to remove listing with them but suddenly got a buyer... Read more
Seller
14th Nov 2023 (1 year ago)
T ganiu
Kris and Thomas were really helpful and made the viewing process easy and smooth.they handled with great level of professionalism.... Read more
3rd Nov 2023 (1 year ago)
G Gareth
Very helpful!... Read more
25th Oct 2023 (1 year ago)
R Slater
Excellent professional service and support from the whole team at Beresford's Witham.
Speedily arranged viewings at times that were convenient to me.
Helpful and supportive throughout the entire process which made moving a breeze.
Many thanks to all involved.... Read more
Tenant
19th Oct 2023 (1 year ago)
F DH
Really happy with the quality of service provided by Beresfords.
The people working there are reliable. Any problems or questions I have had are dealt with in a friendly manner.
I would also like to reference Leanne who has provided good insight into a maintenance issue I recently had.... Read more
8th Sep 2023 (1 year ago)
J Mills
Amazing service from the Witham office both on the sales and rental side. The team are responsive, helpful and professional and made everything easy. I would recommend without a doubt.... Read more
1st Jun 2023 (1 year ago)
D Snitko
I have recently had the pleasure of dealing with Danny at Beresford Witham and Christine at Brentwood branch and there isn't a single thing I could really fault.
Communication was great and the process of sorting out letting for the property was seamless from start to finish.
Highly recommend Beresford agency to anyone who is looking for a property in the area.... Read more
Landlord
1st Jun 2023 (1 year ago)
V cheese
As a long-term landlord with Beresfords Lettings I feel I must recommend my 'new' Property Managers.
Both Peachies Deevy and Joleen Parker have fitted seemlessly into their positions and so far have served me well.
Both ladies are positive, chirpy and efficient!
Thank you ladies.... Read more
Landlord
12th Apr 2023 (1 year ago)
P Marjurum
The setup was realy good l could not wish for more was smooth and let the property really quick and was advised on all of the setup. Iam very pleased with the way Danny and his team responded. Thanks top estate agents.????... Read more
Landlord
25th Mar 2023 (1 year ago)
J Botha
Beresfords Witham has been such a pleasure to deal with. Danny in particular, has been extremely helpful and very professional in every single engagement we have had with him. He has been very prompt in his responses and we are so appreciative of all the help and advice he has offered along the way. We have had dealings with other Estate agencies and agents and we can honestly say that Beresfords Witham and Danny hands down have been the BEST! Thank you for your excellent service.... Read more
22nd Mar 2023 (1 year ago)
F Smith
A smooth and pleasant experience.
After having a terrible experience with another letting agent, Danny listened to our needs, kept good communication and was quick to help us find new tenants for our property.
Danny and the Witham team have been so helpful and professional from start to finish. Thank you!... Read more
Landlord
16th Feb 2023 (1 year ago)
G Wheate
Recently used Danny and the leggings team to rent out my property. Service was excellent and would highly recommend. Thank you for everything... Read more
Landlord
31st Dec 2022 (2 years ago)
TheBasMan
Charlotte was amazing to work with. She was very helpful with any questions I had. Her knowledge of the house/ area she shows us is on point and her enthusiasm when showing us around the house was refreshing.... Read more
27th Oct 2022 (2 years ago)
M Gul
Amazing service from Charlotte and her team. As i am business man, i have always provided professional services and worked with professional companies as well. We are purchasing our dream house through beresfords. We viewed the property and decided
to buy it while we were in the property. Unlike other companies they dealt the viewing professionally.so I decided to sale my property through beresfords.recently got in contact with Charlotte from Beresfords to value our home. Charlotte was efficient from the start. It was on the market same day and sold with in 2 days, unfortunately after 3 weeks later buyer couldn't get mortgage,so it went back on market same day and sold same day as well. Selling with Beresfords in Witham was a very smooth and professional experience. They have got very good rates as well. I would like to say big thank you to Charlotte and her team. She is very friendly and
experienced person. They have been working hard to provide better services to their customers.... Read more
Seller
20th Oct 2022 (2 years ago)
G Fennell
Very professional viewing, well presented agent Danny who met me at the property. All questions have been answered and so far, everything seems to be going smoothly. Highly recommended.... Read more
17th Oct 2022 (2 years ago)
S Palmer
Oliver and the team were outstanding on the purchase of our new home. They kept us in the loop and chased all enquiries we had. Excellent customer service. We couldn’t thank them enough! Would recommend them if you are buying a home in the Witham area.... Read more
Buyer
2nd Sep 2022 (2 years ago)
M Pallett
In line with my past experiences, Beresfords have been extremely helpful. As a Landlord, I found Danny to be very professional and dealt promptly with all my communications. I would strongly recommend the services of Beresfords.... Read more
Landlord
26th Aug 2022 (2 years ago)
C pierre
Communication and response has been good, viewing was friendly yet professionally conducted by both Danny and Joe at the Witham office.Hopefully the management side will be just as good!... Read more
11th Aug 2022 (2 years ago)
M Dipper
Charlotte has been fantastic and so helpful with the sale of my house and keep me updated every step of the way.... Read more
21st Jul 2022 (2 years ago)
P Flitt
All over you when wanting to sell house but don't want to know when sale falls through.... Read more
15th Jul 2022 (2 years ago)
M Wellington
A couple of weeks ago I came to the conclusion to sell my house, upon searching on Google for best agents in my area and looking around Witham I noticed the company “Beresford’s Estate Agents” appear at the top of my internet searches and the amount of “Sold” boards in the area!
Beresford were the first company I called to understand the process. I spoke to a very helpful Charlotte Micallef, who was able to assist me with all questions and additonal information I would need to know in order to proceed with my first ever house sale.
When I was ready to put the house on the market we went with Beresford as my top pick and Harris and Woods (Mainly due to the higher guide price they attracted me with).
The next steps of getting the pictures for the house were a dream with Beresford, Charlotte turning up on time and ready to go was amazing especially as I was working from home and had to take time out of my day. Charlotte was fast and efficient and the end results were brilliant for showcasing the house.
Within in 1 week I had a number of viewings and high percentage of those viewings giving serious offers on the house; compared to the 4 viewings we had with Harris and Woods. In the end I accepted a fantastic offer through Beresford which has left me completely thrilled!
Huge shout outs to Oliver and his team but most important Charlotte Micallef who made everything possible and did everything and more to reassure me Beresford were the right ones to sell the house, of which I couldn’t agree more with!... Read more
11th Jul 2022 (2 years ago)
S Lavis
Amazing Service!
After initially advertising with another agent who did not provide the service promised we appointed Beresfords.
Within 24 hours of contact they had revisited us to confirm valuation and the approach. Within 72 hours we were back on the market and a week later had sold our house!
Charlotte was incredible, frequently updating us and providing feedback, her and the team dealt with all the viewings brilliantly and our stress was minimal with the process with the team.
The dedication and time Charlotte puts into her clients is above and beyond what we expected and we are so grateful for her support and advice throughout!
Will be recommending Charlotte and the team to friends who are selling or buying!... Read more
24th Jun 2022 (2 years ago)
L Martin
Where do I start, these guys are the dream team! They have worked tirelessly, dealing with useless solicitors and panicky sellers, we'd have been lost without them. The whole team are hardworking, approachable, and so patient. Huge thanks to all of you for finally getting it over the line!... Read more
20th Jun 2022 (2 years ago)
L Head
OLLI AND CHARLOTTE WERE AMAZING
Very happy ! What a team and was sold within a week and a half thank you .... Read more
30th May 2022 (2 years ago)
R Thomas
As a seasoned property investor I have purchased and sold 10's of properties over the years and have used pretty much every estate agent on the market. As far back as the first investment property I sold through them in 2010 Beresford's have been my preferred agent. Most recently Charlotte Micallef and her team have marketed and sold a property for me in Witham with very reasonable terms and achieving a return above what other leading agents in the town had said was achievable.... Read more
26th May 2022 (2 years ago)
E Beighton
Our tenants in a managed property ended their tenancy to move abroad recently. The whole process from check out of old tenants, finding new tenants, detailed inventory and moving in went seamlessly, with the property only vacant for one week. Very good service, thanks.... Read more
Landlord
25th Apr 2022 (2 years ago)
Nicola
Joe in Witham is great to work with, so helpful and deals with things super quickly.... Read more
14th Apr 2022 (2 years ago)
C Bayliss
We recently got in contact with Charlotte from Beresfords to value our home. Charlotte was efficient from the start. She was honest, upfront and was very helpful. Charlotte wasted no time in sending over the paperwork for us to fill in and gave us an excellent rate. Charlotte valued our property far higher than other estate agents and made it clear how she was going to advertise our property. Once we’d filled in the paperwork, Charlotte kept us up-to date throughout the process and also made sure that she answered all of our questions and queries. She fitted in with our timescales and was very accommodating. She has taken beautiful photos of the property and within hours of our property going live, she already managed to secure several bookings. We couldn’t have chosen a better estate agent to sell our property and fingers crossed for a quick and easy sale, which I have no doubt Charlotte will push for with her enthusiastic and bubbly personality with an eye for detail and amazing people skills. Well done Charlotte!... Read more
Seller
11th Apr 2022 (2 years ago)
L Fitzgerald
What a wonderful experience I've had selling my property in Witham with Charlotte from Beresford's. From contacting initially to arrange a valuation to get offers in, super quick process, clear comms from the very start and supportive all the way through.... Read more
Seller
11th Apr 2022 (2 years ago)
P Hom
Selling with Beresfords in Witham was a very smooth and professional experience. Charlotte was forthright and thorough with the valuation, dilligent in her preparations, and once chosen expertly managed the process of securing the right price for the property. Her communication was excellent and would always be in contact when she said she would. I would absolutely sell with Beresfords Witham again in the future.... Read more
Seller
7th Apr 2022 (2 years ago)
T Shaw
The Beresford's letting agents were very professional from the start. We felt very comfortable with how the letting of our property was conducted. We were offered knowledgeable advise not just within the market but also from a tennants perspective and local perspective. We felt the whole process of letting with Beresford's was made easy without pressure.... Read more
Landlord
31st Mar 2022 (2 years ago)
S Hayrettin
Very grateful to Ollie for selling our house and resolving any issues along the way- thanks to Daisy and Conor for all your help and last but by no means least, thanks to Charlotte for helping with our purchase of our new home... Read more
Seller
11th Jan 2022 (3 years ago)
S Baker
Ollie’s team at Witham have been brilliant throughout the whole process. Always available, always kept us up to date, went above and beyond, would thoroughly recommend!... Read more
6th Jan 2022 (3 years ago)
S Nimmons
Very professional and assuring agent. I was very pleased with the valuation and listing, including the quality of photography, virtual tour, floor plans etc. Viewings were well managed by a clearly motivated sales team. The leadership of the branch is excellent and I had well placed trust in Charlotte to manage the sale, exceeding expectations on all fronts. I highly recommend this agent.... Read more
Seller
30th Sep 2021 (3 years ago)
G Johnson
This was the third time I have used Ollie, Daisy & Beresfords to sell my house. Got me full asking price for my house - great to deal with, always easy to get hold of & responsive. Would 100% recommend to people looking to sell in Witham... Read more
Seller
28th Sep 2021 (3 years ago)
T peace
Ollie and his team did an amazing job of selling our house. Firstly they got well over the asking price and sold it really quickly. Then they managed to organise a difficult chain into completing before the Stamp Duty deadline. I would very highly recommend Ollie and the team at Beresfords Witham... Read more
Seller
23rd Sep 2021 (3 years ago)
D Lambourn
Wonderful experience from start to finish (Well not finished yet because we still live there!) But the whole viewing/application/references went smoothly and the experience was great. Definitely one of the better Letting Agents out there.... Read more
Tenant
7th Aug 2021 (3 years ago)
S Claydon
Recently bought my first house through Beresfords. Ollie called me about the house & we viewed the same today & offered. It was exactly the house I wanted. Daisy helped me with some paperwork that I struggled with & Ruby was always helpful when calling up. Great staff, easy experience as a buyer & would definitely recommended & use them in the future. Thanks again guys ????????... Read more
Buyer
27th Apr 2021 (3 years ago)
J FITNESS
Beresfords is by far the best agency I have been with so far, I loved the fact that because I wanted to live in the same area they called me straight away to let me know that an apartment was available and booked me in straight away.
I was so happy with the place they’re very attentive, welcoming and reply back to your emails straight away
And very impressed that all documentation were done over Docusign which I think is amazing, saving paper and the trees love that !!! It was so quick and easy.
Thank you so much, definitely recommend this agency if anyone is looking to let or buy !!!... Read more
Tenant
24th Apr 2021 (3 years ago)
T Argue
Very helpful, professional. Would recommend them to anyone buying or selling in Witham.
Thank you to you all for your help and advise.... Read more
26th Mar 2021 (3 years ago)
screechypie
Fantastic service! Out of all the agents my wife and I used during our house hunt, Beresfords were by far the best. Joe & Liz made the effort to check in with us on a regular basis to see how our search was going, which was really appreciated. Although we ended up finding our new place with another agent in the end, we would highly recommend Beresfords for anybody looking for a property in the area.... Read more
8th Mar 2021 (3 years ago)
D Kelly
Used Beresfords to sell my home. Ollie was great & so was Daisy. They did all viewings for me & we sold the house for an all time record price in the road. Always professional & helpful - I would 100% recommend them to sell in the area. Thank you guys.... Read more
Seller
12th Jan 2021 (4 years ago)
A Cerruti
Joe & Liz have been extremely helpful, professional and reassuring ! Very positive experience and I’d definitely recommend them... Read more
10th Jan 2021 (4 years ago)
C Hughes
I had a great experience with Ollie, he was polite and professional. He clearly had an excellent understanding of the local market and was able to describe and explain how Beresfords stand out from their competitors, with the way they market properties.... Read more
6th Jan 2021 (4 years ago)
B Major
Fantastic service from start to finish. Oliver and the team were always responsive and supportive throughout the process and I would recommend them to anyone selling in the area.... Read more
Seller
24th Dec 2020 (4 years ago)
C Parker
Had a wonderful experience with the lettings team. We were moving into our first home and they made the process so smooth and easy. Answered every question we had and very quickly I may add. Would highly recommend. Massive thank you to Joe and Christine for everything??????????... Read more
Tenant
31st Oct 2020 (4 years ago)
V Ager
Sold my house through Beresfords recently. Would 100% recommend. Brilliant communication throughout. Got the valuation correct & we sold quickly for a reasonable fee. Thanks Ollie & Daisy... Read more
Seller
23rd Sep 2020 (4 years ago)
T Arnold
Bad agent
I brought my house through Beresford and it was a terrible purchase, it’s was sold through the Witham branch yet Colchester branch just would not butt out. When it came to sell my property I looked at different estate agents, like Hart in Witham, against my better judgement I went to Beresford and decided to give them the chance to redeem themselves. This was the worse thing I could have ever have done. I listened to Olly from Witham telling me his facts and telling me his promises and it started off ok, 3 viewers all booked in for the first Saturday it was on the market! I thought this is wonderful.... 3/4 weeks later no viewers, no board outside, no window display presents, no call backs, no feedback. But apparently I have been having 119 clicks through Rightmove, I have asked them to remove the virtual tour of my house, as I feel this is a lazy selling tactic, to buy a house you get a feel for it by viewing in person, also my partner phoned up and asked for information on the house, they never asked his name, or contact details and they did not push for a viewing, it was all very laid back! When I phone the next day and told them, someone I know had enquired they told me that they were sending him details of our house and they stated I was a liar when I said this was not the case, I’d sat next him while he was on the phone listening to absolutely everything!!
After speaking to the office on different occasions I was told I would receive a call back the next day, nothing! I wish I had off gone to Hart and let them sell my house. I feel Beresford ruined the marketing on my house and now the ship has sailed for fresh good marketing as I was promised with Beresford. Also after speaking to Netanagent, it turns out Beresford are a 1% agent however they have charged me 1.25%.
Avoid this agent at all costs!
I want my contract with them cancelled with immediate effect.... Read more
Seller
23rd Sep 2020 (4 years ago)
L Butler
Ollie from Beresfords (Witham office) recently helped me sell my late dad's house (probate sale). He was friendly, helpful, responsive, and professional throughout the process. We accepted a great offer for the house only a week after being put on the market! I would definitely recommend him and the estate agents generally!... Read more
Seller
23rd Aug 2020 (4 years ago)
S Cheek
Our move wouldnt happened if it wasn’t for Oliver. Very greatful & he was always their to help. We had our house for sale for 9 months with another agent in witham, Olly sold it in about 4 weeks, I wish we would of moved to Olly & Beresfords sooner. Very helpful and top bloke. Well done Olly & thank you... Read more
Seller
11th Jun 2020 (4 years ago)
M Morrall
Dealt with Ollie from start to finish, great guy who’s service was excellent & a pleasure to deal with. Fantastic local knowledge. We sold my house quickly for a top price & I was kept updated weekly with phone calls. Very reasonable fee too. 10/10 would recommend to anyone... Read more
Seller
19th May 2020 (4 years ago)
K Speight
Oliver - a great estate agent. He was at the end of the phone at all times, happy to help and a delight to deal with. He sold my house for a great price, very quickly and kept me updated with solicitor updates. I would recommend anyone to deal with Beresfords and Oli... Read more
Seller
27th Mar 2020 (4 years ago)
J Quieros
One of the most difficult sales due to various factors beyond our control but Jordan, Dawn and Ollie at Witham branch handled everything professionally and with great support and patience! They worked tirelessly to get it all sorted and kept me going through all the emotional upheaval! I cannot thank them enough!... Read more
Seller
19th Mar 2020 (4 years ago)
A Pym
Oliver Beavis was professional throughout in providing a valuation for our property. He had great knowledge of the housing market and local area, and answered all of our questions. I would not hesitate in using Beresfords again.... Read more
5th Mar 2020 (4 years ago)
V cheese
As Estate Agents go, this company's Witham office is simply phenomenal!! Cannot praise the staff enough, both on the rental and sales departments. Always a warm welcome, incredibly knowledgeable and very professional; they will always do their very best for their clients. I trust them implicitly to deal with my demands!... Read more
22nd Feb 2020 (4 years ago)
B M
Dealt with Jordan @ Beresfords Witham to buy my first home. Jordan was very helpful and professional, he made the whole process seem simple. I recommend Beresfords and Jordan to anyone looking to buy there new home.... Read more
Buyer
3rd Feb 2020 (4 years ago)
R Steel
5* for sure - selling and buying a house is not always easy, but the process is easier with Beresfords. Having some experience of selling houses in the area with other agents, Beresfords win hands down. Jordan has been looking after us - he is fair, honest and has years of experience giving him the edge over other estate agents in the area. There is just another level of professionalism and trust - this makes a big difference I can assure you.... Read more
Seller
25th Jan 2020 (4 years ago)
D Fox
From the moment we booked to view our property, Jordan has gone above and beyond to assist us in purchasing our first home. Even when Jordan was unavailable, Ollie and the rest of the team were only to happy to help. They have kept in contact with us throughout the whole process and their customer service was second to none. Would definitely recommend Jordan if you are looking to buy a house in Witham!... Read more
Buyer
24th Jan 2020 (4 years ago)
K Laude
Well what can I say, we had a really bad experience with our previous estate agent and Jordan has been amazing to help us giving us advice. When we first met him was at a property we viewed and unfortunately due to the location we kept looking. He found and house that we might liked and we did. But due to the dealing with had with a previous estate agent we were having trouble with selling our home! However now we are more on board with Jordan and his team and hoping for the best! He never stopped asking me for updates about our situation. We cannot thank Jordan enough and that would just be the beginning of it. From what we have experienced so far we have are truly grateful.... Read more
Seller
17th Dec 2019 (5 years ago)
S A
For property sales in Witham I would not look anywhere else. Jordan, Dawn and team were absolutely fantastic. Their efforts ensured a smooth sale and I cannot recommend them enough. Thank you, I will certainly use you again.... Read more
Seller
16th Dec 2019 (5 years ago)
J Robinson
Oliver Beavis recently sold 27 St. Nicholas Road in Witham for myself and I could not be happier with the service that Oliver & Beresfords provided. Oliver was very efficient, communication was brilliant and he went above and beyond with regards to paperwork. He drove to the care home I live in to help me complete paperwork! to put the cherry on the cake, we achieved £15,000 over the asking price. 10/10 for Beresfords and Oliver... Read more
Seller
7th Dec 2019 (5 years ago)
K KH
Hello I’m Ioana Luchici, ex-tenant at 26 Humber road and I want to reply to Mr. Bond’s reply. We barely just moved out on 19th of October and other people immediately moved in and we haven’t gotten a response from the landlord or from Beresfords agency. I asked for a invoice for the repairs done in the that house because they repairs are finished already. I think that you should check all the comments below because other people have the same problem as us with the deposit which shows that this is a real problem. Please don’t ask your employees to write 5 star reviews because we already know them by their names and it’s not fair.
You haven’t replied to my problem with the original contract from Beresfords. I asked for a original contract and I got just an empty draft. The landlord must give invoices otherwise he will do tax evasion. These discussions don’t have to be in public but you forced to do this because you ignored our emails. I already submitted a complaint against Beresfords because I don’t know who the landlord is and I hope that the problem will be fixed. In the next days I’ll contact every person that has had problems with Beresfords and make our stories public in a local media.... Read more
Tenant
3rd Nov 2019 (5 years ago)
B May
THIEVES!!!! DO NOT USE BERESFORDS!!!
This is the WORST company I have ever dealt with!
Should have had our deposit back in our account on the 29th and guess what still NO MONEY! When I called to speak with the lady who was dealing with our checkout she has now left the company, which I'm not surprised about either.
I have been promised a call back from a manager this morning, I will wait in hope!!!!!!!!!!!!!!... Read more
Tenant
1st Nov 2019 (5 years ago)
I Luchici
Unfortunately it is the bad agency .
I lived in 26 Humber Road cm81tg and I had a contract with this agency.till 19th October, so , 12 days ago .
The landlord stopped some money from our deposit because we broke a tile in bathroom £150 , a stain on carpet £50 and and re-connect washing machine £48 and we agreed that .I emailed to Katy Barlow , inventory clerk , and asked her the invoice for the money that was stopped from my deposit.
She didn't give me any answer and I didn't receive yet the deposit back after 12 days .
I'm moved in this house last year 20th October and I signed a pre contract with this agency .
After few months I asked them a original contract and I received a Draft empty without name , signatures, etc .
Mrs Katy Barlow we still waiting an invoice for the money stopped and my deposit back
Please don't use this agency, they don't care about your money and don't have professional employees... Read more
Tenant
31st Oct 2019 (5 years ago)
S May
DON'T RENT FROM THESE GUYS, YOU'VE BEEN WARNED
As per many of Beresford’s other reviews we are having similar issues.
I have been renting for many years and have to say that I have not had any issues like this before, they are a nasty company to deal with. When you have an issue they will not deal with it and are rude, it gets worse, when you move out they will get the sherlock Holmes magnifying glass and find problems that was already there before moving in, Oh and by the way make sure that you don’t leave so much as 1 coat hanger in the wardrobe because you will be penalised.
Dear *******
We are now in receipt of the costs for the deductions your landlord is making from your deposit.
The relevant issues in question with costs are summarised below.
1. Carpet cleaning and additional dusting as required.
2. Replace 2 x bulbs.
3. Replace reverse of letter box.
4. Replace broken socket in kitchen.
5. Replace kitchen blind - Contractor attended to reinstate but this had been broken and no fittings were present.
Total deposit retained: £1950.00
Proposed deductions: £380.00
Balance of deposit to be returned: £1570.00
Please confirm via email your acceptance of the above so that we can arrange the return of the balance due.
OUR REPLY
Hi,
We do not agree with the below deductions, in fact when you finished the checkout there was no mention of some of them until your return.
CARPETS
The carpet is over 10 years old and smelt of dogs when we moved in, regardless to that even if the carpets were new then we wouldn’t be required to get them conditioned, deodorise and sanitised unless we had pets which we don’t, we was also only living there for around 10-11 months. Also you have not even provided an official invoice
LIGHTBULBS
I went back and replaced all the lightbulbs after you left as many were blown, another fault in the house, however it looks like 2 may have blown again which we offered to replace, we didn’t receive an answer from you.
INTERNAL LETTERPLATE
This was never removed by us, why would we remove a letter plate, this was obviously another bodge job that just fell off, we did ask for you to let us know if it was in or around the drawers, NO reply
BROKEN SOCKET IN THE KITCHEN
This was never fixed to the wall, another bodge job in the house, because the fridge was covering it then it wasn’t an issue for us. (Please provide photo evidence of this being fixed to the wall on the original inventory.)
KITCHEN BLIND
This fell of the first time we pulled the string and when trying to fit it back the brackets were not tight enough so we left it off, the blind itself isn’t damaged, the fittings are already fixed to the wall.
Total deductions we accept liability for are: £7.20
There were a number of issues raised with Beresford regarding the property and this was also reported to citizens advise who advised we call out health and safety, which at the time I wished we did.
Claim 1)
Compensation for moving costs and expenses as well as stressed caused to Bianca who is heavily pregnant.
Claim 2)
Our Daughters hand was burnt taking cutlery out of the drawer, you sent in a contractor to simply Velcro the drawer shut
Claim 3)
A Panel fell of the wall onto our poorly 1 year olds head who not long underwent open heart surgery also damaging my Bose speaker worth hundreds of pound
Beresfords response: The landlord is happy for you to glue the panel back on, not even an apology.
Claim 4)
No Heating for around 2 weeks, no alternative heating offered and no emergency plumber, totally unacceptable when you have 3 very young Children.
We reported one of our kids being burnt in the shower, the thermostat had broken.
Beresfords response: This will not be replaced, you have a bath
As you are aware we already took legal advice in the past and made a complaint to your manager in the Witham branch.... Read more
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The help and advice they have offered during this time has been incredible.
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22nd Nov 2018 (6 years ago)
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