Charters - Farnham

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We've just sold our property through Charters, Farnham.  Henry was our first point of contact & we immediately warmed to him.  He was professional, enthusiastic & knowledgeable about the state of the market etc.  We subsequently had regular contact with Laura (Branch Manager) & Lisa at Head Office.  The whole team were excellent & I have already recommended Charters to close friends (& they've already sold their house too)!  I would highly recommend this agency to other sellers & would definitely use their services again.  Keep up the great work - it's appreciated!

Our experience with Charters was extremely positive from the start. Henry and his team were professional and enthusiastic with regard to the sale of our house. We felt confident with their suggestions and marketing which culminated in a great result. Henry and Lisa kept us informed of progress, they are extremely personable and always ready to help and advise.  We wouldn’t hesitate to engage Charters in the future

We were very impressed with Henry Griffin's approach with the valuation of our property, although it was not the highest valuation we liked the honesty to his presentation.
We received the asking price before the property officially went onto the market, what else could we ask for!
Once the sale started it's long journey we were 'held by the hand' all the way by Lisa Roberts who was an absolute star and we cannot thank her enough with everything that she did. If it wasn't for her we really do  not think the 'chain' would have lasted.  It was a roller coaster of emotions all the way and Lisa was the one who held it together, an amazing member of your staff, we cannot thank her enough.

I have just sold my house through Charters Farnham and quickly agreed a sale to an ideal buyer despite my neighbours being on the market for months with another agent.

I found the team very professional, proactive, experienced and friendly and they genuinely cared about me and my family’s situation. They are also local with great knowledge of the area. The after sales care is amazing with dedicated sales progressors.

We are delighted with the service provided and would happily recommend Charters to anyone thinking of moving.

We were more than delighted with the service provided by Charters Farnham, in particular, the services of Henry Griffin with our recent house move.  Henry clearly knows his market, is a very personable, polite and professional gentleman and it was refreshing to deal with someone with Henry's working style.  We had been mulling over whether to sell our house for some time and with Henry's guidance we were comfortable to take the next steps and are now moved in our new home!  Henry's market valuation was 100% accurate.  We are delighted to recommend Charters based on our experience.

Extremely good service throughout the renting process so far. Edward has been great. They've made sure we are just as happy as the landlord with the agreement and for that I'm very grateful!

We bought our new home from Charters. From the start they were super responsive and professional. Jamie, Stephen and Henry and the whole team were always super fast to reply to any enquiries. They were very nice even when we were stressed out by the process and annoyed when things were a bit slow to move forward - which was in no way their problem, but they still supported us through it. Thank you for helping us get our dream home!!

Charters were recommended to me & I see why.
Initial meeting was with Henry Griffin & he has been professional throughout & a pleasure to deal with, even with the difficulties presented by Covid. All the Charters staff I have had any dealings with were amiable & very helpful.
Thank you for making this house sale as painless as possible, I would definitely recommend your services.
Thank you all for an exemplary service.

Charters in Farnham have helped us sell our property despite the unexpected issues of co-vid and lockdowns.  The quality of service from first to last was exceptional.  All of the Charters team promoting our house led by Henry showed interest, care and enthusiasm and we felt they were genuinely committed to finding us the right purchaser at the best possible price.

This concern for us as sellers continued through to the post-sale progression team who were excellent at keeping us informed of the whole sale chain as well as handling any queries we had quickly and efficiently.

We would be happy to recommend Charters in Farnham unreservedly and without hesitation.

Henry Griffin has been a huge help in the sale of a property which proved more difficult to sell than expected.  After a buyer withdrew because of Covid, Henry quickly found another buyer who, after a few bumps and a price reduction, proceeded to exchange of contracts.  Many thanks to Henry and his team for seeing the transaction through.

A handsome chap called Jamie met me at the property I was wishing to consider purchasing. I had an abundance of questions, but non of them phased Jamie. In fact, it was the most knowledgeable and professional show around I have ever had. Thank you & well done Jamie. A real credit to the team.

Despite the fact we only wanted a house valuation for refinancing purposes Laura was more than happy to do so. She also looked over our plans for the house so we really appreciated some expert advice on that as well.
Separately when we were house hunting in Farnham last year Emily was very helpful, professional and pro-active. We eventually found a house with another agent but she was one of the agents we never had to chase.

Charters and Laura Parris particularly have been fabulous during our protracted ( due to Covid ) and often challenging recent house purchase. Wonderfully responsive, knowledgeable, empathetic and helpful, they've worked with me through the ups and downs of this process for which I'm super grateful. Laura has also gone out of their way to help with local knowledge and advice that have been a godsend when moving to a new area. I would strongly recommend Charters to anyone looking to buy or sell, you'll be in safe hands

Maintain the appearance or professionalism without executing as such.

In initial meetings they over-estimated the value of my property to secure my custom but failed to secure close to it.
Despite numerous issues with the service provided the worst was when I was met by someone, unaffiliated with the agents, who had been given the keys and allowed to enter my property unsupervised and without informing me. When I raised that I was unhappy I was told that I was being unreasonable by Charters.

I would not use them again and would advise all friends as such also.

The service provided by Henry and Matt was excellent and very professional from first contact to completion of the sale of my property. I would certainly recommend them to anyone who intends selling or buying a property.

We had a great experience with charters. They were helpful and knowledgeable. Emily particularly was very good with helping to answer all our questions. I would highly recommend.

Henry Griffin and his colleague Matt have both been fantastic in providing us with knowledgeable advice on our own property and also a future property of interest. I would have absolutely no hesitation in recommending Charters Farnham as they have been thorough, professional and extremely helpful throughout the process that we have been through with them. As a leading estate agent within Farnham and with the added benefit of additional branches in neighbouring towns, Charters is the 'go to' estate agent in our opinion and we have now used them on 3 different occasions. Each experience has been superb and as seamless as possible.

Charters have been absolutely amazing from the word go.  When we invited Henry round to look at our property, when we were looking for an estate agent to relist our cottage, we were blown away by his passion! Having had three estate agents from Farnham to look at our property it was Henry we chose because of this.  We have received nothing but professionalism from both Henry and his team.  The photographs they took of our property are incredible!  We were listed online for less than 24 hours and already have a viewing.  That speaks volumes! We are very excited about our journey with Charters and are confident we chose the best estate agents to go with!

We instructed Charters to sell our property as they made a great impression when we were looking for our new home. Echoing some of the previous reviewers, the whole team was extremely professional, proactive and efficient whilst providing a friendly service.

Matt was extremely accommodating arranging several viewings at short notice on the house we eventually bought, and Henry kept us updated at all times with the sale of our property which was agreed within a couple of weeks. The marketing, especially the photography really presented our house in the best possible light.

During the sale and purchase, Stephen handled all the communication between buyers, sellers and solicitors, providing regular updates on the process. Nothing was too much trouble and we really felt that the whole process was extremely well managed. On the day of completion, Emily even came over in the evening with additional keys that the vendor had found for the windows which really was above and beyond what we would have expected.

Additionally, I should mention that their in-house mortgage broker Mark was truly excellent in all regards, securing a mortgage with a great rate for us which saved us the hassle of dealing with the lenders directly.

We recently instructed Charters Farnham to sell our property and we were very impressed by the quality of service provided. We found them very professional, proactive and efficient. We had a number of viewings prior to our house having a full marketing launch and a number of offers were received. We accepted an offer on our house just over a week from launch – having previously been on the market with another agent for 6 months. Henry, Emily and Matthew are very friendly and helpful, they really understand buyers’ needs and are very good at communicating feedback and ensuring things move with pace. Henry responded to all enquiries very quickly and was always available to help, often out of hours. We would highly recommend Charters Farnham especially for being very proactive and super efficient, and for their professionalism and great communication throughout. Thank you, Henry, Matthew and Emily, it was great to work with such an energetic team who really make things happen!

Henry and Matt from the farnham office have been so helpful with our recent search to buy a new home.  They offer a friendly and professional service where nothing feels like its too much trouble.   They communicate effectively , keeping you informed all the time.  We also have had excellent mortgage advice from Mark who is based at the Farnham office, which was extremely useful in planning the best way forward with finances.  Not all estate agents give you good service like these guys do

Very proffesional estate agent in comfortable offices in farnham Town centre. Staff is very helping.

We cannot recommend them enough. Without them, the sale of the house would have failed. In particular Laura and Ellie went above and beyond their duties. Because of the delicate situation, they've become builders, counselors, lawyer, architect and even psychologist. Communication was challenging sometimes because of the many parties involved, but despite that Ellie and Laura never gave up on the sale and kept chasing us for things to be done. So we are extremely grateful to have finally found the perfect professional agent who could understand the whole picture and manage to achieve a successful sale.

The team at Charters negotiated a very difficult sales process for us. Without their hard work and patience we would have pulled out of the sale. They were reassuring when they needed to be and we never felt like they were working for one side only.  Ellie is a hard worker who went above and beyond at every stage of the process - she learnt how to be a councillor, a builder, a structural engineer, a project manager and in some cases had to get her head around complicated legal proceedings. With a plethora of stakeholders in our sale and purchase, Ellie managed to handle us all with charm and patience. Well done Ellie! I've left 1 star off the rating as I did feel at times there could have been more thorough communication with us but it is a minor point in relation to the positives.

I listed my rental property through Charters in Farnham and could not be more happy with the service, very impressed. I had consistent communication and viewing feedback and they found me a tenant sooner than I expected. A very professional and helpful team that I will use again. The lettings manager, Katherine, delivered her promise of finding me a suitable tenant. Thanks again Charters Farnham.

I have recently asked Charters to sell my property as I had found a new build I wanted to secure. Matt Newman came around to the house and gave me excellent advice about the current market and pricing strategy. The very next day he had organised my first viewing which quickly became a second viewing, conducted by Matt on a Sunday. The buyers made an offer which Matt negotiated, resulting in them paying a price I was very happy with and allowed me to secure my next home. I have been extremely impressed with Matt and Charters in their professionalism, knowledge and courtesy, achieving my goals in a quick and efficient manner. Thank you to the team.

Farnham office closed the deal for my son to move into his new development home in Surrey in the end. It was the effort of the network which pushed things along to a satisfactory conclusion -  nobody was ever out of the loop here.

We recently sold a house through Charters and found the staff very helpful and communicative. We selected Charters on the basis that the representative who came out to carry out the valuation had a more professional approach and took more time with us as clients. The marketing material produced was very good.

We recently bought our house through Charters and we found that Katherine and the team were excellent. They were instrumental in maintaining good communication between all parties resulting in a swift and hassle-free purchase. Brilliant.

Great comms, worked hard, nice guys - would recommend

I found Tim and his team at the Farnham office to be professional, attentive and informative. They listened and understood as to what I was looking to achieve. I would highly recommend Charters.

I found Tim and his team at the Farnham office to be professional, attentive and informative. They listened and understood as to what I was I was looking to achive. I would highly recommend Charters.

Fantastic Estate Agents

Selling our first home was a little intimidating but Tim and his team supported us all the way, no question was too small and they kept us regularly updated on the progress of the sale.

If you happen to pop into this branch you will be warmly welcomed by Stephanie who has always got a smile on her face and is extremely helpful

Thanks again guys,

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Charters - Farnham

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