I just wanted to say a massive thank you to the staff at Keenans in selling our loveLy little three bed house in Whalley. We had already been on the market with a different agent with no joy but Keenans not only got a lot of buyers through the door, they were able to bring offers in. From the outset the quality was obvious compared to the competitors. The professional photography made our property stand out on Rightmove and Zoopla. The agents knew our house well and were brilliant at keeping us updated. The stand out service for us was the sales facilitation team and in particular Stacey. They chased up loose ends to make sure the sale completed. Stacey even went the extra mile fixing the lock on our back door! Thank you all!
I contacted Keenans to find out some further details about a house I was interested in buying. After 10 days they didn't get back to me. I contacted them again, still after two days no information. The house is less than £100,000 but still I would expect decent customer service. If you want to sell your house then I suggest NOT to use this estate agent. As a potential buyer I have given up on the house I wanted to view because of them. Very disappointing.
After trying to purchase a house with another agent which fell through, days before completion, we then came across another property with Your Move. They quickly and promptly arranged a viewing for us and were really helpful in showing us around and answering any questions. They were also more than happy to come back quite soon after to let us have a 2nd viewing. We are now proceeding with the sale and your move have been great at keeping us updated at every step, we haven't had to chase anything at all.
After our first experience of buying a home really knocked our confidence in the process, we are happy that we have now found a better property with a great agents who have helped us every step of the way.
Timewasters! Messed my parents around and caused lots of stress moving, apart from sending potential buyers to my mothers house without informing my mother is one thing then only to be told they would get keys Friday, so my mother cancalled telephone ,sky, ect and van booked to only be told its been delayed again. Hopefully some claim can be made against these timewasters
Highly recommend Keenan's I went for a viewing and help into buying my first house. The customer service and advice given was excellent and I wouldn't go anywhere else
Do not use this company appalling service. I booked a viewing 3 days in advance at a time that suited keenans, I travelled from London to Blackburn. And got a call a hour and a half before the viewing to cancel. Very unprofessional service.
Highly recommend, great professional service from Ben and his team. All staff helpful and always on time for appointments. Ben highly knowledgeable about the local market, accepted an offer a week after house went on the market.
The worst estate agents ever! Do not have customer satisfaction as a priority! They ignore you completely unless it’s money gain concerned! Allow customer gazhamping if they get paid a little extra under the table! Stay away!
I wish to commend the staff and Martin Bennett on the most efficient way they conducted the sale of my bungalow. The viewings were conducted by Martin and were hassle free. Martin had a very kind reliable manner and instilled confidence that the sale would be completed! The girls in the office were all very supportive during my many telephone enquiries and as selling a property can be quite stressful they provided an excellent "counselling service" lol! I would highly recommend the Auction system (contrary to what some may think of this). It provides a quick secure realistic sale and I was very pleased with the outcome. I will certainly be r recommending Crown to my friends and colleagues
They will pick up your calls straight away when you have a house you want to give on rent but then any issues with late rent payment and Francine is nowhere to be seen as is to busy to answer the phone 24/7. Very unprofessional blatant liars these guys need to be investigated asap. They don't do decent credit checks and will give your house to anyone
I used Duffin’s for a Let Only Service. I found them to be extremely professional and friendly. My house was let within the week. The service was second to none. I Would highly recommend Duffin’s (having being recommended myself) and will definitely be using them again