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  1. Home
  2. Northwood - Dulwich
Northwood - Dulwich Logo

Northwood - Dulwich

Opens tomorrow at 9:00am
493 Norwood Road, SE27 9DJ
Finding an estate agent or letting agent in West Norwood who can explain the process of selling and letting in a simple concise manner can be quite a challenge. Often first time buyers feel confused with the service they receive from estate agents in West Norwood, potential tenants face a similar situation when consulting with letting agents in Dulwich. Our West Norwood agency is locally owned and operated by Stuart Williams. His team of local property professionals deal with both sales and lettings in West Norwood and the surrounding areas. With their local knowledge and vast experience in the property market, you can be sure that the service you receive is unparalleled. So no matter what your situation, buyer, seller, tenant or landlord, call or visit our West Norwood agent where we'll be happy to guide you.

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • Sunday Closed
View all details

Accreditations

  • tpos
  • prs

Northwood - Dulwich Reviews (134)

Have you used this agent?
  1. 90% 5/5 Stars
    90%
  2. 4% 4/5 Stars
    4%
  3. 0% 3/5 Stars
    0%
  4. 0% 2/5 Stars
    0%
  5. 7% 1/5 Stars
    7%
All (134)
Seller (26)
Buyer (11)
Landlord (17)
Tenant (27)
General (53)

J Stokes

5/5 Stars
Our agent (Duncan) provided an excellent service. Great communication and advice throughout and helped to take the stress out of moving! Would definitely recommend!... Read more
22nd Oct 2024 (17 weeks ago)

S Murray

5/5 Stars
Great experience with Arjan! Whole process quick and easy... Read more
31st May 2024 (8 mo. ago)

Kazbar

5/5 Stars
My experience with Arjun has always been top notch. Arjun is a great negotiator, always available to help assist and provides really good communication throughout. Arjun's clear experience in finding tenants and pro active approach mean I would not hesitate to recommend his services.... Read more
Landlord
21st Mar 2024 (10 mo. ago)

E Brigagao

5/5 Stars
Arjan has been 5* and very helpful. I'm in the process of renting a property with him and so far the process has been OK.... Read more
Tenant
21st Mar 2024 (10 mo. ago)

P Goncalves

5/5 Stars
Arjan is being very helpful. I'm in the process of renting a house with him and the process so far has been very easy, quick and smooth.... Read more
Tenant
21st Mar 2024 (10 mo. ago)

K T.

5/5 Stars
Arjan is excellent, extremely helpful and supportive for prospective tenants. He gives great insights about properties and areas and goes out of his way to make the whole process as efficient as possible. Really great communication all throughout, super transparent and accommodating. Highly recommend and grateful for his help in the process!... Read more
9th Feb 2024 (1 year ago)

K Martin

1/5 Stars
This letting agent leaves a lot to be desired. Zero support for tenants, acting solely as sales agents in the interests of the landlords, despite their obligation to provide clarity for tenants about what they're signing up to. My nightmare began with the tenancy agreement arriving just one week before I moved in, forcing me to sign a "Deed of Surrender" (I was led to believe it was a 12-month new contract via the existing flatmate who had gotten his information from the agent). When I raised concerns, the agent admitted it was a bad deal to take on responsibility for anything that had gone on with a prior flatmate, but offered no alternatives. Emails in one thread are typically answered by different agents, and phone calls vanish into an off-site messaging black hole. Even after I moved out, getting my deposit back was irregular. After a second email asking when it would be returned, I was told it should've been returned via the new flatmate (a stranger!), who didn't even have my account details. This is not standard practice, it's a recipe for disaster! How are you supposed to enforce getting your deposit back from a new tenant if they dispute they already sent it? If you pay your deposit into a Govt. Protection Scheme via an agent, it should be returned that way. Instead, this agent feels it is "problematic" to treat me as an individual tenant with my own rights and so prefers to wash their hands of it. The new flatmate is left feeling the same. UK law doesn't help flatmates moving in with existing tenants under one umbrella agreement, but the treatment I experienced felt demoralising. It was my first time in such an arrangement and an agent knowing this should provide support. If you value clear communication, tenant support and basic professionalism, avoid this agency.... Read more
Tenant
30th Jan 2024 (1 year ago)

L Wilford

5/5 Stars
Highly recommend Northwood when selling a property. Duncan and Stuart cannot do more to help. We were messed around by a potential purchaser for four months (see review below!) but Duncan and Stuart swiftly helped get the property back on the market and sold to the right person!... Read more
Seller
29th Dec 2023 (1 year ago)

D Lee

5/5 Stars
I used Northwoods as a buyer of a property. Duncan was responsive, professional and personable throughout the process. It's clear the team have a lot of experience in the local area and pride themselves on it. I've got plenty of good advice which I'll be using going forwards in my new property!... Read more
Buyer
12th Dec 2023 (1 year ago)

H Luc

5/5 Stars
Arjan has been very helpful and kind respectful and very support. He is knowledgable in his job so easy for us to follow. Even us as private landlord in need of renting finding the experience pleasant. He is easy to be contacted whenever we need to and on hand to give us the guidance we need prompt. We would recommend this branch letting service to anyone.... Read more
Landlord
8th Dec 2023 (1 year ago)

T Plaice

5/5 Stars
A great and professional assistance from Arjan.... Read more
13th Nov 2023 (1 year ago)

C Randall

1/5 Stars
The manager Stuart Williams has described here the situation only as he sees it, trying to make only other people at fault, whilst conveniently excluding his own behaviour. During the very last hours before signing, he chose to give the property to someone else (due to my trying to renegotiate price - as is normal). If this man was half decent, he would have tried helping by saying ‘if you negotiate further, you’ll lose the sale’. He instead chose the option that would result in making himself more money ("we have received a considerably higher offer" - quote). He wasted £500 of my money and 3 months of my time. Be aware that Stuart is all about the money. He will not hesitate in destroying your sale at the last minute, if he thinks he can make himself more profit (which is what he did to to me). Avoid this untrustworthy and unpleasant man - be warned, do not buy anything from him.... Read more
Buyer
11th Nov 2023 (1 year ago)

M Owusu

5/5 Stars
We all know finding a place is not easy but everything went on smoothly with the help of Arjan. His professionalism is 10/10... Read more
28th Sep 2023 (1 year ago)

K Elliott-weare

5/5 Stars
We dealt with arjan predominantly in trying to source the right tenant for our property, he was very polite and dedicated to finding the right tenant for the property as we had an awful tenant before so having spoken to the Lettings manager at this company we decided to instruct them and in next to no time arjan found us exactly what we were looking for, very grateful indeed... Read more
Landlord
19th Jul 2023 (1 year ago)

H Cooper

5/5 Stars
Not all heroes wear capes… sometimes they wear suits and shoes (like Arjan!). We found a rental property that we fell in love with and Arjan gave us ample time to look around. He knew the answer to every question we had about the flat and Arjan helped us to get our application over the line so we could secure the property. He was incredibly responsive to any further queries we had and we never had to wait long for an answer. This is my first time renting and Arjan was reassuring throughout.... Read more
Tenant
28th Jun 2023 (1 year ago)

S Ramasamy

5/5 Stars
Good service and highly recommended.... Read more
31st May 2023 (1 year ago)

E Smile

5/5 Stars
Very good service, clear communications, understandable, professional way of dealing, Over all very helpful, i really recommend this agency for everyone.... Read more
30th May 2023 (1 year ago)

D Ramasamy

5/5 Stars
I had a great experience renting with the team. Their customer service was top-notch and helpful with any questions or concerns i had . I highly recommend their services.... Read more
Tenant
30th May 2023 (1 year ago)

R STACHOWICZ

5/5 Stars
Very professional service and supportive letting agent.Always willing to help and provide all information needed. Agency you can trust. Thank you Arjan... Read more
Landlord
20th May 2023 (1 year ago)

Bea

5/5 Stars
I had a great experience renting with Arjan and the team. Their customer service was top-notch - always responsive and helpful with any questions or concerns I had. The rental process was smooth and efficient, and I felt well-informed throughout. I highly recommend their services.... Read more
Tenant
21st Apr 2023 (1 year ago)

P Dzanku

5/5 Stars
I have been extremely impressed with Arjan's professionalism and work. He has made finding tenants a positive experience, and I would highly recommend him to anyone seeking a reliable and knowledgeable property agent. Thank you, Arjan, for all your hard work and dedication!... Read more
Landlord
18th Apr 2023 (1 year ago)

S Aqib

5/5 Stars
It was a great experience with you , you done really great job to make our job easy ,thank you soo much..... Read more
12th Apr 2023 (1 year ago)

N Anna

5/5 Stars
Very good service, clear communications, understandable, professional way of dealing, Over all very helpful, i really recommend this agency for everyone... Read more
12th Apr 2023 (1 year ago)

S Syiem

5/5 Stars
A year after renting this property, there have been a few issues as any property would have. I am very grateful to Julie Cahill for her professionalism and support in sorting out all the issues. Furthermore, she goes above and beyond to ensure that tenants' needs are met. It is her approach that helps retain tenants, and it also provides them with equal responsibilities in regard to care of the property. Thank YOU, Julie! The first phone conversation gave me the impression that Arjan understands the lettings market and his clients' needs. I found his openness, professionalism and efficiency very impressive and honest. I struggled for more than a month to find a property to rent. The other estate agent were all for a bidding war instead of a first-come, first-serve policy. Finally, I did not have to go through all that hassle with Arjan and Northwood and was able to rent the place in a week. He delivers high-quality customer service, and I gladly recommend him!... Read more
Tenant
12th Apr 2023 (1 year ago)

S Osunde

5/5 Stars
Arjan was really nice and helpful, he helped me get a really nice flat without stress. He was so professional and he communicated well about everything. Thank you so much Arjan.... Read more
Tenant
4th Apr 2023 (1 year ago)

Q ipaye

5/5 Stars
Zayaan was a great property manager and Julie stepped in as a welcome replacement and she has been very supportive and responsive and always act promptly and very helpful... Read more
Landlord
28th Mar 2023 (1 year ago)

J m

5/5 Stars
Arjan really helped me alot and made this new move really easy and stressfree. Really good agency... would definitely recommend them, great team and was very patient and understanding with my situation. I'm extremely grateful... thank you so much.... Read more
17th Mar 2023 (1 year ago)

P Firlej

5/5 Stars
I have worked as a contractor for Northwood and have done a number of Locksmith jobs for Julie Cahill. She is very organised, has great communication skills and most pleasant to deal with. The jobs were always explained clearly and payments made in a timely manner. It’s just what you’d expect from reputable estate agent, so thank you very much it’s been a pleasure!... Read more
13th Mar 2023 (1 year ago)

A Knox

5/5 Stars
From the very first viewing to signing the rental contract, Arjan at Northwood West Norwood guided us through the whole process in detail and was a pleasure to liaise with. Arjan was also very generous in allowing time to view the property and even made time to visit the flat himself to fix maintenance issues once settled in. I’d have no hesitation in recommending Arjan when renting in West Norwood.... Read more
Tenant
3rd Mar 2023 (1 year ago)

R DK

5/5 Stars
Duncan Burge was our agent for a flat sale. He was responsive, proactive and gave us helpful, pragmatic advice. If I had to sell again, I’d use this agency and would recommend it to others. Duncan’s experience in the field was apparent. I particularly valued his dedication and flexibility with responding to communications given I work odd hours. He really got the show on the road, thanks!... Read more
Seller
31st Jan 2023 (2 years ago)

GRACE

5/5 Stars
Arjan assisted us and is very professional and efficient. Recommended! ????... Read more
31st Jan 2023 (2 years ago)

J Kim

5/5 Stars
Very helpful.... Read more
30th Jan 2023 (2 years ago)

B Tunal?

5/5 Stars
Arjan Veseli helped me a lot in keeping the house, it is very nice that he is reachable at any time and answers my every question. Thanks again here.... Read more
Landlord
30th Jan 2023 (2 years ago)

M Reddy

5/5 Stars
Duncan provided a friendly and helpful service throughout the sales process. He kept all parties moving towards a successful completion despite it taking longer than expected due to unforeseen difficulties.... Read more
Seller
22nd Nov 2022 (2 years ago)

C Fuller

5/5 Stars
We couldn't recommend Northwood more as an estate agent. From the first viewing to completion of our purchase there was great communication, prompt responses to queries and general support throughout the whole process.... Read more
Buyer
8th Nov 2022 (2 years ago)

O Elizabeth

5/5 Stars
Very good experience with them... Read more
13th Oct 2022 (2 years ago)

M Chung

5/5 Stars
The agent is professional and helpful.... Read more
4th Oct 2022 (2 years ago)

P Sophiana

5/5 Stars
This agency is superb! The letting negotiator really handle everything well. Especially the agent that is working with me: Mr Arjan Veseli. Everything went smoothly and I have no problem handling all the documents. He responded really fast as well! It's such an amazing experience.... Read more
Tenant
27th Sep 2022 (2 years ago)

A Falope

5/5 Stars
I have used Northwood West Norwood twice now to purchase a flat in East Dulwich and now a house. Duncan was, friendly, responsive and helpful. He has a lot of knowledge and helped guide the transaction to a positive end. I can recommend Northwoods West Norwood.... Read more
Buyer
10th Aug 2022 (2 years ago)

Erika

5/5 Stars
This is the best agency in London. These guys are awesome, had the best experience ever from start to finish. But one particular person I want to acknowledge is Arjan. He worked so hard for me to get my property even on his day off he was working and always kept me updated. I can’t recommend anyone highly enough than Arjan and want to say thanks.... Read more
19th Jul 2022 (2 years ago)

Y Mesa

5/5 Stars
(Translated by Google) It is an excellent agency. I am very satisfied with the results. I got the house that I wanted. Thank you very much for your help. Without you, today I can say that I feel the happiest woman. (Original) Es una agencia excelente estoy muy satisfecha k los resultados consigui la casa k quería muchas gracias por su ayuda sin ustedes hoy puedos decir k me siento la mujer más feliz... Read more
12th Jul 2022 (2 years ago)

D Rodriguez

5/5 Stars
Very good agency a very special treatment they gave us. They helped us find our property. but all this could not be but agent Arjan did everything in his power to get us approved for the...... Read more
12th Jul 2022 (2 years ago)

S Sturrock

5/5 Stars
We purchased our first property with Northwood's West Norwood branch and our experience with the agency could not have been better. Duncan was incredibly responsive and helpful, even during the inevitable administrative difficulties of buying a property, and we genuinely don't think we would have got it done without him! Would highly, highly recommend.... Read more
5th Jul 2022 (2 years ago)

D Paixao

5/5 Stars
Good business relationship is very important when renting out a property I was recommended Northwood after having same less than impressive experiences with previous agents on the area Arjan are very effective team Many thanks Dora... Read more
22nd Jun 2022 (2 years ago)

L Vidal

5/5 Stars
A good business relationship is very important when renting out a property. I was recommended Northwood after having some less than impressive experiences with previous agents in the area. Arjan are a very effective team, providing an excellent all round service. Thank you... Read more
22nd Jun 2022 (2 years ago)

A Bojic

5/5 Stars
Extremely quick and efficient. Arjan helped me secure the property and explained everything very well... Read more
21st Jun 2022 (2 years ago)

H lsgofw

1/5 Stars
Avoid. Try to set you up using an affiliate (Homeshift) for bills which was a nightmare and have had a 40% rise in broadband cost after a few months. As soon as you move in they stop caring about you. Worst rental experience in 14 years in london. They will try to get you to leave a good review very early on. Give it two months then make your mind up.... Read more
Tenant
20th Jun 2022 (2 years ago)

J rayner

5/5 Stars
A good business relationship is very important when renting out a property. I was recommended Northwood after having some less than impressive experiences with previous agents in the area. Duncan/Nella/Arjan are a very effective team, providing an excellent all round service. Their integrity, knowledge of the market and area were demonstrated when offering a sensible rental evaluation, providing reasoned appraisals of prospective tenants and finding tenants that are an excellent fit.... Read more
15th Jun 2022 (2 years ago)

Lala

5/5 Stars
Finding a place to stay in these times can be so demoralising and nerve-wracking. However, I found all dealings with Northwood, Arjun and Nella specifically, to be incredibly easy. Excellent communication, easy options when it comes to filling in references and getting everything sorted. I have been really impressed so far. Thank you to the team for helping us to find our new home.... Read more
6th Jun 2022 (2 years ago)

J Leach

5/5 Stars
Northwood was recommended to us by our neighbour who sold with them. Duncan helped us successfully sell our leasehold flat and I was particularly grateful for his reassurance and support along the way. He was always available for a chat and offered helpful and pragmatic advice when I needed to talk through some aspects of the sale. Highly recommended!... Read more
Seller
18th May 2022 (2 years ago)

M mas

5/5 Stars
Thanks to Arjan I found my apartment in a very short time, he is very responsible and hard-working I recommend him 100% thank you very much Arjan.... Read more
Tenant
30th Apr 2022 (2 years ago)

V Santana

5/5 Stars
Arjan Ueseli is an excellent worker and person, he knows what his clients are looking for and need, thank God and thanks to him they accepted the flat for me and I am very happy and satisfied with his work and the results obtained, thanks Arjan and the whole team continue like this always ?? RESPONSIBLE AND WORKERS...... Read more
Tenant
28th Apr 2022 (2 years ago)

N SULTANA

5/5 Stars
I can’t recommend Arjan Veseli/ Northwood enough, he has made my renting journey so stress free amazing man to deal with.... Read more
Tenant
22nd Mar 2022 (2 years ago)

H Naseer

5/5 Stars
I can't recommend Arjan Veseli/Northwood enough, he has made a stressful journey for renting a place easier. He answered all my questions and get me informed at every stage! Highly recommend him.... Read more
Tenant
21st Mar 2022 (2 years ago)

F Rahim

5/5 Stars
ARJAN was really really helpful. The moving process was very quick and I was able to move in, in no time at all. All questions were asked and I am able to contact Arjan if I have any questions. So happy I chose this agency... Read more
Tenant
7th Mar 2022 (2 years ago)

S Whitehead

5/5 Stars
Duncan at Northwood was very knowledgeable and helpful. I would highly recommend.... Read more
22nd Dec 2021 (3 years ago)

J Lamparas

5/5 Stars
Good experience all through out the processing. Arjan had been a great help and very professional. They have an organized system that you will feel guided all through out the letting process.... Read more
Landlord
17th Dec 2021 (3 years ago)

R Lamparas

5/5 Stars
We have had a smooth transactions and assistance from agent Arjan. All qeuries were answered timely and professionally. We think we have made a good decision.... Read more
10th Dec 2021 (3 years ago)

A M

5/5 Stars
Duncan has been excellent with showing us properties, accommodating our requests, being honest and prompt with our queries and in answering the many questions we had as first time buyers. He has been helpful with his professional advice, and on occasions in liaising with both the sellers' and our solicitors when there was a delay. Ken and I cannot recommend Duncan highly enough for assisting us with securing our first home purchase. Thank you!... Read more
Buyer
23rd Nov 2021 (3 years ago)

J Bromilow

5/5 Stars
Can't recommend Duncan at Northwood highly enough - my flat sale was an extremely difficult and lengthy process and he brought incredible patience, expertise and knowledge at every step of the way to get it done (and keep me informed and confident that it would happen)!... Read more
Seller
2nd Nov 2021 (3 years ago)

Z Mahlangu

5/5 Stars
Very happy with the service I received. Arjan was helpful and answered all my questions in a timely manner. I recommend!... Read more
2nd Nov 2021 (3 years ago)

S figerado

5/5 Stars
Excellent Letting Agent... Read more
Landlord
28th Oct 2021 (3 years ago)

V d'cruz

5/5 Stars
Excellent service given by Mr.Arjan Veseli (Let Negotiator) .Thanks other staffs for excellent services .... Read more
Landlord
27th Oct 2021 (3 years ago)

G padmore-wood

5/5 Stars
I work at a Conveyancing firm in Watford (WYM Legal) and Northwood Estate Agency refer work to us when some clients ask for help with finding conveyancers to deal with their sale/purchase transactions. I found Northwood (especially Alex Goode) to be one of the best estate agents we have dealt with, they are always helpful and eager to help the clients progress their transaction in a timely manner but at the same time manage client's expectations especially when it comes to the timeframe for completing their transactions. I would definitely recommend their services to my friends and family looking to sell or buy within the area.... Read more
21st Oct 2021 (3 years ago)

J biyiha

5/5 Stars
Amazing staff Good customers service Nice housing... Read more
15th Oct 2021 (3 years ago)

T Georgiou

5/5 Stars
I can't recommend Duncan Burge/Northwood enough, he has made a stressful journey of selling my house easier. He answered all my questions and get me informed at every stage! Sarah... Read more
Seller
5th Oct 2021 (3 years ago)

Dee

5/5 Stars
Very happy with the service I received. Duncan went above and beyond and kept me updated throughout, as my solicitors weren't very good! He was very professional and easy to talk to. Thank you..... Read more
7th Sep 2021 (3 years ago)

J Broady

5/5 Stars
Currently a tenant at a rented accommodation through Northwood and they have been very quick and helpful every time we had an issue with the house.... Read more
Tenant
22nd Jul 2021 (3 years ago)

R Rowney

5/5 Stars
I had an excellent experience working with Duncan and the Northwood team. Their communication, professionalism and help was invaluable during the process of selling my house. I would highly recommend them.... Read more
Seller
19th May 2021 (3 years ago)

D Foster

1/5 Stars
Estate agents don't know the property they are renting very well, flat not cleaned throughout before moving in, called multiple times over several months to get repairs done but still nothing, don't adhere to safety standards regarding gas hobs, very slow response times, changed my electricity supplier without telling me, rodent problem not being addressed Edit in response to the owner: that parking permit was not replaced until after I moved in and no cleaners came round beforehand, the hob installers chose to not follow minimum safety clearance guidances (I have this confirmed in an email from you), I have email confirmation that you changed my electricity supplier without telling me, the rodent issue is still a problem... Read more
Tenant
16th May 2021 (3 years ago)

J Petrova

5/5 Stars
The agency is up to standard. Correct and with respect to clients.Thank you Arjan.... Read more
13th May 2021 (3 years ago)

S Romero

5/5 Stars
Arjan is very professional :) Good customer service... Read more
12th May 2021 (3 years ago)

L Randall

5/5 Stars
I was very impressed with the support and experience of Northwoods in selling my one-bedroom flat. I auditioned a number of local agents and looked at online alternatives, and Northwoods were far and away the best. Duncan was full of ideas for ensuring that the property was attractive to buyers and once an offer was accepted, he was always available throughout the selling process, which was at times bumpy. His advice was good and made working through it all that much easier.... Read more
Seller
19th Apr 2021 (3 years ago)

H Reeve

5/5 Stars
Northwood provided an excellent service in selling my late mother’s house. We live at a significant distance away in north west England and Duncan handled everything perfectly. We were kept well informed, viewings were handled well and they went the extra mile arranging a plumber to call when we needed some urgent work carrying out. Would highly recommend.... Read more
Seller
17th Apr 2021 (3 years ago)

E Davies

5/5 Stars
Selling our first home during lock down could have been a tall order, but Duncan helped drum up interest and arranged viewings with minimal interference to us. He set realistic expectations and was very responsive to all our questions. His input and guidance meant we got a quick sale at a price we were happy with and the whole process ran smoothly. Elly and Nick Jamieson, West Norwood... Read more
Seller
1st Apr 2021 (3 years ago)

L R

5/5 Stars
Arjan was friendly and very professional. It helped me to get a good flat. I am happy with his service!!! I will recommend it!!!... Read more
Tenant
30th Mar 2021 (3 years ago)

A A

5/5 Stars
Arjan was professional and prompt in assisting and helping me secure the tenancy for new home in Lewisham!... Read more
Tenant
24th Mar 2021 (3 years ago)

R Lake

5/5 Stars
I have just completed a sale through Northwood and my special thanks go to Duncan and the team who acted on my behalf. The particular difficulties which arose through Covid restrictions etc were negotiated with out any drama's and I recommend their services , especially for the South West of London where their knowledge of the market is comprehensive and accurate.... Read more
Seller
15th Mar 2021 (3 years ago)

F Pereira

1/5 Stars
Disgraceful level of service. Never respond to emails. Never call back. I have had to chase them over all routine legal checks that need doing on the property.... Read more
4th Mar 2021 (3 years ago)

D Griffin

5/5 Stars
Great service and Arjan is a great guy who was always happy to help... Read more
21st Feb 2021 (3 years ago)

C Fantoni

5/5 Stars
Arjan is a good professional, he is always available to help, since when I was looking for the room and in different situations I needed his help.... Read more
11th Feb 2021 (4 years ago)

M Crowder

5/5 Stars
Professional, helpful and knowledgeable Duncan was great throughout; communicative, responsive and honest about all stages. He gave great advice and would definitely recommend. The sale was also pretty quick thanks to everyone involved, including him. Thanks!... Read more
Seller
9th Feb 2021 (4 years ago)

G Chiavetta

5/5 Stars
Looked for a flat for a while with my GF, all agents from other agencies we met where not professional, pushy and shown us properties in poor conditions. When we got in touch with Northwood , we have simply seen the flat with Arjan, which was very professional and relaxed. The letting process afterward was smooth and responsive. thanks a lot... Read more
Landlord
22nd Jan 2021 (4 years ago)

L Muraretu

1/5 Stars
This agency is horrible, and the employees are all very rude and they never help with queries. Also they have been very dodgy with information about landlord, nothing is transparent. They are so great they are refusing to give us our deposit back for the property we rented from them and when we rented from them they hid the holes in the floor so we cannot see it until after we rent the place. Don't ever use them if you don't want to deal with unprofessional people... Read more
Tenant
22nd Jan 2021 (4 years ago)

R C

5/5 Stars
We bought a property through the West Norwood branch of Northwood UK and both our agent Duncan and the whole team were helpful and responsive throughout the process. Would recommend this branch to either sell with or buy through - thank you Duncan and team!... Read more
Buyer
15th Nov 2020 (4 years ago)

R Potter

5/5 Stars
I found Duncan at Northwood to be very professional, easy to speak with, and available to answer my questions every step of the way. I recommend Duncan, as he was down to earth, authentic, had attention to detail and was responsive to my calls and emails- great at communicating at every step of the process. I had an offer on the house after only a few days of putting it on the market. Also Northwood offered competitive prices.... Read more
Seller
2nd Nov 2020 (4 years ago)

J Trimnell

5/5 Stars
My brother and I recently sold our flat in Upper Norwood and were extremely happy with the service we received from Duncan at Northwood. Selling a flat during that pandemic had its additional stresses but Duncan was helpful, reliable, and easy to communicate with. We would both highly recommend Northwood to anyone in the area.... Read more
Seller
28th Oct 2020 (4 years ago)

D Alhaji

5/5 Stars
I had great service from Arjan. He was very professional and answered all questions in great detail. He made everything run smoothly and with ease. I would recommend using this estate agent.... Read more
27th Oct 2020 (4 years ago)

G Jepson

5/5 Stars
I recently sold our house in West Norwood. We were overseas vendors and through the whole sale process from finding a buyer to exchange and completion I found Northwood to be communicative, professional and personable in our dealings together. The rate of commission was fair and I have no hesitation in recommending Northwood as a sales agent and also as a rental agent since we rented out our property through them previously.... Read more
Seller
20th Oct 2020 (4 years ago)

D Ellis

5/5 Stars
I had excellent service from Duncan and Northwood who marketed the flat brilliantly. Far from encouraging me to accept the first reasonable offer, they offered a qualitative check and were honest with their opinions when some prospective tenants returned unclear credit checks. Hopefully this approach will lead to a long and happy tenancy.... Read more
Landlord
5th Oct 2020 (4 years ago)

A J

5/5 Stars
Duncan was excellent when we were purchasing our first property, he kept the chain moving along and checked in to see how things were and he provided us reassurance when things got close to the wire!... Read more
Buyer
28th Sep 2020 (4 years ago)

D Danaher

5/5 Stars
We are tenants with Northwood and find them reliable and trustworthy. Stuart has been nothing but a pleasure to deal with and anytime we have needed to raise an issue it has been dealt with in speedy and professional manner. Can't recommend enough.... Read more
Tenant
24th Jun 2020 (4 years ago)

S Ohis

5/5 Stars
The best agent so far. Would like to thank everyone for their professionalism and their support even during my financial struggles. Very polite team, good sense of humanity. A special thanks to Stuart. Had a good time at the Kelly Avenue property. ???????????? Bose.... Read more
29th Apr 2020 (4 years ago)

S G

5/5 Stars
Ms. Zayaan Fisher has been very helpful and transparent to me, I appreciate that as Usuall you don’t get with estate agents, out of appreciation I thought I would leave a good review for Zayaan I would recommend for anyone who wants to do any related property business go to Zayaan. Thanks again ????... Read more
17th Mar 2020 (4 years ago)

B Finance

5/5 Stars
I have over 20 years experience of being a landlord, investor and estate agency owner and have found Stuart Williams to be excellent, professional and diligent at all times, would highly recommend. Rick Flay... Read more
Landlord
29th Oct 2019 (5 years ago)

C ACADEMY

4/5 Stars
(Translated by Google) Normal (Original) Normal... Read more
26th Jul 2019 (5 years ago)

V Blinda

5/5 Stars
Zayaan it was our agent, she help us every single time when we need it and the most important thing for us she done it in time, not any single problem with her or agency. Great agent very professional.... Read more
28th Sep 2018 (6 years ago)

T Williams

5/5 Stars
Best estate agent ever... Read more
30th Aug 2018 (6 years ago)

A James

5/5 Stars
Duncan found us a serious buyer and stayed with the process all the way through. You can trust his judgement.... Read more
Seller
20th Jul 2018 (6 years ago)

C Orovwuje

5/5 Stars
Northwood Estate Dulwich office managed my property for close to 10 years and they did an amazing job!! Before visiting the property for the handover I was expecting the worst after such a long time but I so so so pleasantly surprised, the place was almost as it was when I handed over to them. I would definitely use them again and again....and again. Brilliant!... Read more
Landlord
8th Jul 2018 (6 years ago)

P Pilkington

5/5 Stars
Everyone I have dealt with at Northwood have been very helpful. This was my second time renting and the process was seamless with regular communication along the way.... Read more
Tenant
30th Apr 2018 (6 years ago)

C Williams

5/5 Stars
Duncan was extremely helpful, patient and transparent throughout this lengthy buying process. He always answered all of our calls and emails and helped tremendously to move things along - thank you very much for all of your help, Duncan!... Read more
Buyer
23rd Apr 2018 (6 years ago)

K Brown

5/5 Stars
I had had an horrendous Estate Agent representing my original property sale, which resulted in my pulling out of the sale after 4 months. I urgently needed a quick sale. Ryan from Northwood visited my property and provided attentive assistance and found a buyer immediately. Ryan and the Northwood team managed to sell my property in just 7 weeks. Northwood's professionalism is second to none. I would recommend Ryan and Northwood to anyone who is looking for property sale expertise and excellent honest service.... Read more
Seller
20th Apr 2018 (6 years ago)

N Johnson

5/5 Stars
Staff are very friendly, approachable with always quick responses... Read more
16th Nov 2016 (8 years ago)

N Challis

5/5 Stars
Having used Stephen James to let our property we're extremely pleased with the fast, efficient service we received from James, Ryan and the team and wouldn't hesitate to recommend them.... Read more
Landlord
4th Nov 2016 (8 years ago)

H C

5/5 Stars
Very helpful and communicative staff - they made the whole process of moving a lot smoother!... Read more
31st Oct 2016 (8 years ago)

U noordeen

5/5 Stars
Big thank you to Ryan Lee for making the process of buying a place as smooth as possible. Highly recommend Stephen James and Ryan lee at Norwood office.... Read more
Buyer
17th Oct 2016 (8 years ago)

Y Zamora

5/5 Stars
Is a Fantastic real state,very kind people. I have been very pleased.... Read more
14th Oct 2016 (8 years ago)

F cue

4/5 Stars
Have used Stephen James to both sell and rent properties I own in the West Norwood area. All the staff have been easy to liase with particularly Ryan and Carlos, the two I have dealt with the most, who have been flexible with my changing demands on the properties and very helpful assisting me with trades when needed. Their valuations were initially higher than what was achieved but I am happy to accept there was a reduction in the market at the time.... Read more
21st Sep 2016 (8 years ago)

P oconnell

5/5 Stars
Recently sold a property through Stephen James. I am extremely pleased, Ryan Lee provided me with a very professional service throughout the sale. I would highly recommend them as an agent. Patrick O'Connell... Read more
Seller
20th Sep 2016 (8 years ago)

J Hinrichsen

5/5 Stars
Duncan was friendly, proactive and helpful, assisting in many practical matters to ensure a smooth sale. We were impressed with the personal service offered by Northwood which has been so different from the 'chain store' experience of many high street agents. Good market knowledge also enabled Northwood to achieve a higher price than the other agents estimates. Would definitely recommend.... Read more
Seller
24th Aug 2016 (8 years ago)

A Westaway

5/5 Stars
Excellent, friendly, professional service. Duncan at Northwood made sure the purchase of our house was smooth, quick and hassle free.... Read more
Buyer
18th Jul 2016 (8 years ago)

D Blakeman

5/5 Stars
Very positive experience, prompt communications, professional, extremely helpful and personal. Mainly dealt with Don. Wouldn't hesitate to contact again in the future.... Read more
12th Jul 2016 (8 years ago)

G Tayler

1/5 Stars
By all means buy or rent through this agent, but DO NOT sell or let your property through them, goodness me we gave them access to a local property to their office and they valued it about £30k less than what we sold it for only 3 months after they valued it, and also asked them to give a valuation on renting it as well at the same time as they visited it for a potential sale the rental valuation they gave us was £200.00 pcm less than the other 4 local agents who valued it for both, makes you wonder if theres investors waiting behind the door ? 06/06 Responded to your email. 07/06 Reponed to your email, final response.... Read more
Seller
7th Jun 2016 (8 years ago)

I Coulby

5/5 Stars
I am a tenant of a property Northwood and a landlord of another property. I have to say that they have been very good and effective in dealing with any issues / communication of the property and I would be happy to recommend them to anyone else in the future.... Read more
26th May 2016 (8 years ago)

H Evans

5/5 Stars
Duncan helped us over the course of 8 months during our property search. We initially lost a house that was being sold by him but because of his excellent service, easy going personality and great communication, we decided to actually sell two flats with him. He was so good to work with during the whole process, giving us honest opinions and advice. Above all, I felts that Duncan was an honest person and that counted for so much. I would 100% recommend Duncan at Northwoods to sell or buy from.... Read more
Seller
12th Apr 2016 (8 years ago)

K Schanbacher

1/5 Stars
I called about a property earlier in the day the guy that called me back was so rude and put the phone down on me not once but twice. I wasn't home so I couldn't look up what house I was calling about as I have been looking with not just this agency's but others and different areas. Thanks but I'll take my business else where!... Read more
27th Jan 2016 (9 years ago)

M Braddock

5/5 Stars
Really happy with the service and prompt response from Ryan at Stephen James throughout a recent flat purchase, recommended!... Read more
Buyer
4th Aug 2015 (9 years ago)

R Jeffrey

5/5 Stars
Excellent service from Ryan at Stephen James. Honest, flexible and extremely responsive. Willing to work round issues and do what it takes to get the job done. Happy to recommend Stephen James to anyone wanting to sell.... Read more
Seller
4th Aug 2015 (9 years ago)

Y Yap

5/5 Stars
Glad we have chosen Stephen James as our agent for the sale of our property in West Norwood. Ryan was our main contact. They were good communicators, very helpful and professional. They have gone extra miles assisting us throughout the entire process and we would be very happy to recommend their services to anyone. RA & YY... Read more
Seller
27th Jul 2015 (9 years ago)

P golding

4/5 Stars
Great experience, Ryan responded to all of my enquiries promptly and was amenable to my requests. He was both professional and friendly as were the other staff I dealt with. I saw many differnt flats over a long period of time with different agencies and EACH TIME Stephen James had the best accommodation at the best price so before I even found my place I knew it would be through this agency.... Read more
Tenant
19th May 2015 (9 years ago)

N Cooper

1/5 Stars
Communication was just poor; nobody could be bothered to reply to emails in a timely manner so the viewing could be arranged earlier than it was. Arrived at viewing and after waiting, we called and were told an email had been sent that the property had gone- 9 minutes before the viewing time. Obviously we were en route. Nobody had called because all of a sudden our "phone number on the system was wrong". Utter nonsense. Wasted morning and very disappointed.... Read more
8th Apr 2015 (9 years ago)

L Mathiesen

5/5 Stars
Caspian has dealt with everything concerning the sale of my property in a very professional and calm manner and I am very pleased with the service I have received from him and his colleagues. I would, without a doubt, recommend Caspian and Stephen James Estates to friends and family who are looking to sell, buy or rent out properties in the future.... Read more
Seller
22nd Jan 2015 (10 years ago)

I Giurca

5/5 Stars
Very helpful & prompt in answering any questions. Always willing to resolve any issues raised or arrange viewings for a time that fitted my schedule. Friendly, efficient and thoroughly recommended.... Read more
19th Nov 2014 (10 years ago)

A Smith

5/5 Stars
Very professional and capable. Prompt and clear communication. Good consideration to my needs and wishes and conducted their business responsibly.... Read more
31st Jul 2014 (10 years ago)

M Annecharico

5/5 Stars
My partner and I moved to London from the United States to attend University. Northwood was not only the most professional and efficient agency we had been dealing with but they have since been very quick to answer any inquiries, have been quick to respond to maintenance requests and everyone in the office is absolutely lovely. I would recommend this office to anyone and have done so since moving in. Thank you for such fantastic service!... Read more
11th Jul 2014 (10 years ago)

Z Mrevlje

5/5 Stars
This agency is the one to go to - either as a prospective tenant or landlord: a swift and inexpensive service with a thorough background check and the property I rented from them - v fairly and truthfully represented in their advertisement. Reliable on-line rent payment option, which is handy when you're constantly on the go. Very helpful with all suppliers' switching when I first moved in. They performed a check of the premises early on, taking care not to interfere with my routine, which was helpful. Staff were very approachable and timely with their responses to any queries. Oh - AND they drive green cars!! A long leap from my previous lettings' agencies experience in South London.... Read more
Tenant
3rd Jul 2014 (10 years ago)

? ???????

5/5 Stars
We rented a flat. No problems detected. Answered all our questions which we had a lot (first time renting in UK).... Read more
Tenant
3rd Jul 2014 (10 years ago)

ampslater

5/5 Stars
In the time we have lived in property managed by Northwood Dulwich we have had no problems. The staff are quick at responding and acting when need be and would recommend them as a reliable estate agent in South London.... Read more
Tenant
2nd Jul 2014 (10 years ago)

V Lenz

5/5 Stars
The team at Northwood Dulwich is professional, well informed, honest, dedicated and friendly. I found I could ask any question regarding my letting, no matter how big or small, and was offered objective and good advice.... Read more
Landlord
19th Nov 2013 (11 years ago)

J Denman

4/5 Stars
This estate agent is down to earth and genuine. The manager has a lot of personal experience as a landlord which means you get a realistic opinion and good advice if you are planning to rent your property through them. They were also prompt in letting our property.... Read more
Landlord
15th Nov 2013 (11 years ago)

A Akinbobola

5/5 Stars
Very proactive and efficient estate management.... Read more
23rd Oct 2013 (11 years ago)

B Perks

5/5 Stars
Great service and managed to sell our flat very quickly for a good price. Steve was especially helpful with ensuring that the sale progressed smoothly and quickly. I would definitely recommend Stephen James and we will use them again if we are selling or renting a property in future.... Read more
Seller
20th May 2013 (11 years ago)

A Stafford

4/5 Stars
Managed to sell my house where haart failed - negotiate on the commision. Seems to know what prices are selling and which won't. Anyway, they took a personal intest n getting the sale through to completion which was a big thing these days.... Read more
Seller
4th Sep 2008 (16 years ago)
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