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HouseWorth
© GetAgent Limited 2025
- Stirling Ackroyd - Guildford
Stirling Ackroyd - Guildford
Opens tomorrow at 8:30am
5 Epsom Road, Guildford, GU1 3JT
Stirling Ackroyd Guildford: Your local property experts! With extensive knowledge of the Guildford property market and its charm, we're here for your buying, selling, renting, or letting needs. Located on Epsom Road, Guildford, this picturesque town boasts a cobbled high street, stunning countryside, vibrant dining scene, and excellent transport links. Explore Guildford's appeal with us, home to the University of Surrey and a medieval castle at its centre.
Opening hours
- Monday 8:30am - 7:00pm
- Tuesday 8:30am - 7:00pm
- Wednesday 8:30am - 7:00pm
- Thursday 8:30am - 7:00pm
- Friday 8:30am - 6:00pm
- Saturday 8:30am - 5:00pm
- Sunday Closed
View all details
Stirling Ackroyd - Guildford Reviews (109)
Have you used this agent?
86%
3%
1%
0%
10%
All (109)
Seller (2)
Buyer (6)
Landlord (30)
Tenant (29)
General (42)
H garcha
Five stars! Particularly for Jack - he was brilliant from start to finish. If he hadn't gone out of his way to arrange viewings and get through all of the barriers we faced throughout the process, I wouldn't have my house now - so I am very grateful to him. I have dealt with many estate agents over the years and have often had to put up with poor service one way or another but genuinely couldn't fault these guys. Jack was always happy to help, always made time and it never felt like a problem. Thank you so much :)
Buyer
14th Oct 2024 (14 weeks ago)
J Cieszkowski
Excellent experience with Stirling Ackroyd Estate Agents Guildford. Professional and responsive team.
8th Oct 2024 (15 weeks ago)
E Collinson
I would discourage using this letting agent if possible.
I will preface this review by saying that all of the staff members I spoke to over the phone and in person were perfectly friendly and informative, but this doesn’t mitigate the experiences I have had whilst renting through them.
Whilst searching for a house, I found that the member of staff assisting me was very attentive, proactive and accommodating. However, upon moving in, this changed quite quickly, which I will summarise below relating to my tenancy from June 2023 to June 2024.
· I was not given an inventory for the room I rented until nearly three weeks after I moved in, which was provided only because I followed up on behalf of myself and my housemates. The Property Manager was not aware that one had been done when I asked for it. While I am aware it is not mandatory to provide one, it felt irresponsible that this was not at least offered, and that our designated contact was not aware of its existence until asked.
· Repairs that were reported took a significant amount of time to be addressed. For example, a defective lock on a bathroom door was not repaired until the beginning of June 2024, despite being reported multiple times during the tenancy. Another example would be a toilet seat being left unreplaced for weeks, and was marked as resolved by a property manager without any communication.
· The property manager seemed to no longer be involved from February 2024, and other individuals began to email regarding concerns with the house. This was without any clear communication as to who the responsibility had been transferred to, so there was no clear first point of contact.
· Inconsistent communication between myself and other tenants, for example one being told that Property Management were waiting for a response to an enquiry from the landlord, and another being told that the enquiry had been resolved.
· Tenants in the property I lived in were not notified of any deductions to the deposit within 10 working days, despite this being in the tenancy agreement, and when this was challenged, I was told it isn’t always possible for them to honour this - why put this in a contract? The money was only returned when I raised a dispute with the deposit protection service.
I would add that these issues are only a snapshot of the ones we had. Do not use this agent if you have any other option.
Tenant
2nd Oct 2024 (16 weeks ago)
A Mohamed
Highly dedicated rental team with quick responses and excellent assistance. I look forward to completing my dealings with them.
Tenant
13th Aug 2024 (23 weeks ago)
D LUO
Starting from I found the apartment, it was a pleasant journey with Stirling Ackroyd. They are very professional, helpful and respond to me promptly. But with moving forward, they can do nothing with details, such as clarifying the supplier of electricity. And when the property has issues, I have to chase the landlord, they could do nothing to help. They only appears at the beginning and the end of the tenancy contract.
Tenant
6th Aug 2024 (24 weeks ago)
D Zakharova
We had a bad communication experience during letting our first apartment in UK.
The agent just disappeared in the next day after we have sent the holding deposit. We’ve got an automated email which says that for the next 3 weeks the agent is on vacation and will respond only after vacation.
Okay, I understand it is summer time, people need vacations, but why not to even mention someone who will work with us on the next steps throughout the rest of the process?
We tried to call someone by the phone on the website, but if I want to talk to someone I need to spend 2 days of calling during a day to someone pick up. The other agents are not motivated to work with us and answer our questions because sure thing, we are not their customers and they won’t get commission on answering our questions. If we email some agent directly, they will never respond, only by calling 100 times. To say that I’m angry working with these guys is to say nothing. For the last 3 weeks living in UK this is the worst customer service I’ve faced.
Landlord
24th Jul 2024 (5 mo. ago)
F Southern
I had a fantastic experience with Sterling Ackroyd Estate Agents! Ella guided me at every step and made the entire process smooth and stress-free. Highly recommend their services!!
19th Jun 2024 (7 mo. ago)
LCDesign
Editing after your team’s reply:
No one answers either phone number, totally unprofessional and this is over a week now! No, I will not email you. I was advised that this urgent matter should not be in writing! You have had more than fourteen complaints by neighbours about your tenant who is constantly breaking the law. Yet you have only replied to one neighbour. Your tenant has two police crime numbers related to his actions, yet you still refuse to return calls!
Why is it impossible to contact any of your agents by phone? No call back, are your Guildford offices closed temporarily? It is an urgent matter and no, before you leave a generic reply, we are not tenants, nor Landlords! One of your tenants has been reported repeatedly and yet you show zero compassion to those affected by being proactive and doing the job you are paid to do. We will be escalating this through other channels due to your lack of response.
19th Jun 2024 (7 mo. ago)
G Flett
Received excellent support from Jack and Martin at the Guildford office on my recent sale. Was not the easiest sale for a variety of reasons but they kept focused on getting it done over an extended period. Very much appreciated.
Seller
12th Jun 2024 (7 mo. ago)
M Kean
Looking for a property to rent and Ella was very helpful, letting us know as soon as one came up. Very easy and straight forward signing process that Ella helped us with, would definitely recommend Stirling Ackoryd.
Tenant
10th Jun 2024 (7 mo. ago)
AlienaElloise
Myself and my daughter had been to various viewings from multiple estate agents. Where in contrast, other agents had been less informative and that of a “typical” estate agent. I had found Ella to be very informative, and she has a down to earth and genuine manner.I didn’t feel rushed in the viewing, which is especially helpful when you have a little one! Unfortunately I had not been able to LET the property due to personal circumstances, naturally i felt really disappointed by this, However Alex had also been very helpful in communication and trustworthy.
In comparison to other estate agents within the area , I would definitely recommend Stirling Ackroyd, Understandably the whole industry is a competitive business, but I had found this agency to be more person-centred.
Landlord
22nd May 2024 (8 mo. ago)
S Monzon
Had a good experience doing business with Stirling Ackroyd Guildford for the past few days. I definitely will recommend the service they provide, especially Arti who is very kind, understanding, and helpful all the way.
3rd May 2024 (8 mo. ago)
K Conde
I would like to say thank you for the team Stirling Ackroyd Estate Agents Guildford for your professionalism and being flexible to all my requests. Its nice to have an agent that are truly reliable. Special thanks to Symond, Alex and Tarkan for your assistance.
11th Apr 2024 (9 mo. ago)
M shize
Only the first meeting is good
Throughout the service. I didn't feel professional service. Contracts come and go. Two years after the first deal. Send me a one-year contract. And for a ridiculous reason. Tell me to let me sign for a year first. Their professionalism makes me question it. The correct contract was sent the second time. It was changed to 24 months. When I'm done signing. They want to change it again. I don't know what the point of me signing a contract and paying a deposit is. Another one. He's been calling me every week for the last few weeks. I can't do a better job. I question their professionalism. Questioning their service to foreigners and people of color is different. I felt like I was being racially abused. About this thing. I'll keep reporting to their company and the authorities. These are their problems. I proposed a solution. They didn't. They told me the deposit wasn't refundable
3rd Apr 2024 (9 mo. ago)
J Smith
I cant begin to explain how amazing me service and support has been from a lovely women Ella, me and my friends are students and all the house stuff is new and fresh for us and the level she has gone to, to help us achieve and get a lovely safe home for us is endless. Thank you so much! Daisy Flower-Hobbis
Tenant
18th Mar 2024 (10 mo. ago)
E 1
Had pleasant experience with Tarkan when getting our new house
10th Mar 2024 (10 mo. ago)
L M
We had a great experience finding a property to rent with Stirling Ackroyd, Ella Davidge was very helpful, informative and professional, thank you!
Tenant
8th Mar 2024 (10 mo. ago)
T Stevens
Jack and Martin were great in getting answers to all our queries and progressing the sale. As this was an investment purchase, it was a lot more involved, but they responded promptly and were always available for updates.
Buyer
28th Feb 2024 (10 mo. ago)
B Ngatia
Very grateful for the excellent and professional services I have received from Stirling Ackroyd. My special thanks to Arti, who did the viewing and advised me about the property. He was quite helpful, friendly, patient, and informative. This team is great and I am quite happy with their services so far.
23rd Feb 2024 (10 mo. ago)
T Giannopoulou
Ella has been incredible professional , respecting our preferences and providing a pressure - free experience while showing us properties! That level of understanding is truly amazing! I fully recommend her!
21st Feb 2024 (11 mo. ago)
L Pradeep
I had a fantastic experience working with our agent Ella Davidge to find our new home. She was incredibly nice and kind throughout the entire process. The journey to finding our perfect home was smooth and easy, thanks to her expert guidance. Whenever we had a question or doubt, she was always there to assist us promptly. Highly recommended!
Buyer
8th Feb 2024 (11 mo. ago)
B A
Stirling Ackroyd is a fantastic agency that I highly recommend. I was incredibly fortunate to have Ella as my estate agent from start to finish. She was both friendly and professional, and her expertise and attentiveness made the entire process smooth and stress-free. She truly went above and beyond to ensure my satisfaction, and I'm truly grateful for her. While Stirling Ackroyd is a great agency overall, their true strength lies in hiring exceptional people like Ella.
30th Jan 2024 (11 mo. ago)
C Rosenblatt
Our agent, Ella, was very friendly and only showed us properties that matched our specific requirements. Fast communication and happy to help with whatever we needed. A great service that I definitely recommend.
29th Jan 2024 (11 mo. ago)
N Francisco
We have been searching a flat in guilford for the last couple of weeks but there was no luck. Richard from stirling achroyd helped us to find a great deal of a 2 bed flat. He was very helpful for us with the process and gave us a lot of valuable information. Highly recommended.
Buyer
27th Jan 2024 (11 mo. ago)
J Bennett
Hi,
They know what they are doing. They only show properties which falls into your interest. Several call and follow up calls. I felt the whole situations really well controlled. Clear communication. Good agency. I can only recommend them.
26th Jan 2024 (11 mo. ago)
A Martin
Viewings process was professional and quick to organise, and they actually rang me 45 min before the appointment to confirm - nice to know your time isnt being wasted!
Allways pick up the phone, but like all letting agents, a bit disorganised as everyone is running their own thing.
If you manage to catch the person running your flat they do get on problems fairly quick.
Szymon fixed a bizzare paperwork issue in a day flat for me once I got a hold of the guy.
Not lived with them yet so will update this in the future ?
8th Dec 2023 (1 year ago)
A Dhanjee
Thank you to Szymon Mlynarz - Letting Administrator from the Guildford office, for assisting me with references as a guarantor.
8th Dec 2023 (1 year ago)
O zz
Tarkan and Szymon were helpful throughout out the whole letting process and helped me get the flat. Thank you!
Tenant
7th Dec 2023 (1 year ago)
K Mahmood
Our consultant Ella Davidge from the Guildford branch was really friendly and was able to show us some amazing properties and secured us our next year home :)
Tenant
6th Dec 2023 (1 year ago)
A Mujeeb
Thanks Tarkan for all your help in getting our student home! good service
Tenant
6th Dec 2023 (1 year ago)
O Shier
So far, an excellent experience with the Guildford branch - they had a property meeting my needs, and organized a viewing on short notice to match my availability.
The entire process has been very transparent and streamlined so far and Szymon has been a great help.
6th Dec 2023 (1 year ago)
T Smith
darcey is a g, sold me on the house in elmside and deserves to win the competition ????
Buyer
6th Dec 2023 (1 year ago)
E Chapman
Darcey has been super helpful in the whole journey, and is always very friendly and informative. ????
6th Dec 2023 (1 year ago)
P Pajak
It was a pleasure to work with this company. They were very helpful and answered all my questions. Mr Tarkan in particular was very helpful and adressed all my concerns. Thank you and I recommend them to anyone.
24th Nov 2023 (1 year ago)
R Chancellor
Very professional service, the letting team are a joy to deal with. I can high recommend them as a tenant, a refreshing approach in a difficult market.
Tenant
23rd Nov 2023 (1 year ago)
D v
Me and my friends were struggling to find a house for student living, and Ella at Stirling Ackroyd very kindly and patiently helped us find one. She ensured that in the end it was a smooth process and we were, thanks to Ella, able to find a suitable home.
Tenant
23rd Nov 2023 (1 year ago)
J Hunter
Ella in the Guildford branch has been super helpful and accommodating to me and my friends when looking for a student home for next year. Even with multiple mix ups and changes, she was extremely friendly and nice and was ready to help whenever we needed it.
Thank you Ella! :)
23rd Nov 2023 (1 year ago)
A G
Great communication from Tarkan over payments, given us flexibility over house viewings. Also he prioritised us when he knew we were interested in 7 bedroom house, would definitely recommend!!
15th Nov 2023 (1 year ago)
A Hassan
I have been able to locate a very good property with the help of Tarkan!
The agency has been good and professional in helping us so far!
14th Nov 2023 (1 year ago)
F Tester
As first year students, with this being the first time renting a student property, Tarkan from Stirling Ackroyd Guildford was amazing. He has taken his time to explain each step of the process, prioritised our needs from a house, and has kept up incredible communication and consideration throughout the whole process. Thank you Tarkan and Stirling Ackroyd!
Tenant
14th Nov 2023 (1 year ago)
E Liddington
Alex from Guildford was brilliant! Helped me find my house, made everything really smooth before move in, explained all processes I would be going through, even went out of his way to meet me first time with the Landlord at the house and dropped on the keys on day of move in. I couldn’t recommend enough - thank you Alex
Tenant
2nd Nov 2023 (1 year ago)
E Kodoudakis
I can't recommend this agency enough for their assistance in finding our son's apartment during the madness of the new academic year in September. Special thanks to the staff Tarkan, Szymon and the girls who were always supportive and professional.
29th Oct 2023 (1 year ago)
S Bate
Thankyou Richard for a very quick and easy experience with regard to letting my property
Landlord
27th Oct 2023 (1 year ago)
A Watson
Fantastic support in finding a property and making the whole process easy. Arti Nuzi was wonderful to deal with and he went the extra mile at every moment to help us.
14th Oct 2023 (1 year ago)
B Smith
A really helpful agency which provided high amounts of detail and communication to consistently provide offers which were competitive in a saturated marked. I had communication with an agent called Darcy who made the whole process of moving and arranging viewings incredibly straight forward. She was very flexible with timings and answered any questions I had with any property. Overall this agency and Darcy specifically gave an A grade service which I would highly recommend and use again!
28th Sep 2023 (1 year ago)
H George
Terrible… I’m staying in one of their properties for more than a month now, I have reported more than a dozen issues on their maintenance website and only got repair for one issue. Keep hearing the We’’ll deal with that but day 34 and still no other repairs… I also saw that they reply to bad reviews with an email address that you can send an email with your issues and get help with any problems and even after sending an email there I still don’t have a respond a week after… Additionally when I moved I got spammed to leave them a good review and boy am I glad I didn’t… I’ve been staying in student accommodations for the last 3 years and my experience with those agents has been the worse in terms of property maintenance. I might be in a property that they don’t care about but still I don’t feel like I get my moneys worth…
Tenant
26th Sep 2023 (1 year ago)
R Shah
Working with Artenis was great, he was professional and helped me and 3 fellow students to secure a tenancy near our university. The four of us were stuggling to find a house to rent as many students missed out on university halls so the market was very competitive however, with the help of Artenis we were able to score a property to accommodate all of us at a decent price. I look forward to working with Artenis in the future.
Tenant
13th Sep 2023 (1 year ago)
J Webb
Good advice. Prompt action. Great team. Christine was helpful in advising on what to buy and then was diligent with actions thereafter.
Buyer
12th Sep 2023 (1 year ago)
G nallaperuma
We have been working with Richard and his team for number of years now in managing our property for rental accommodation.
Richard is professional and has a great understanding of the market. His guidance is balanced and fair. He was able to find good tenants swiftly when required and managed the property well. Wishing you all the best .
Landlord
8th Sep 2023 (1 year ago)
J Jones
The Guildford branch has sourced our tenants for over 11 years, Richard and Christine handling over 7 of those. They have provided an excellent service, finding good tenants and handling any issues that have arisen, promptly and efficiently. It is so much easier working with a local branch that gives a very personalised service.
Landlord
6th Sep 2023 (1 year ago)
P Iliopoulos
I have been letting my property with Stirling Ackroyd since 2010.
I originally used them in conjunection with Foxtons to show the property. But Stirling ackroyd repetadley achieved better rates, with better tennants so I stopped using foxtons and use them exclusively.
They are excellent in manging all aspects of property rental. The tennants are well vetted and have all been good to work with. Proprty rents quickly every year, months in advance of the renewal giving me plenty of time to prepare. Never had any issues with there paperwork management
In particular, I work with Richard Bicknell one of the branch managers who always looks after any issues I have. This way of working is so important to have a "go to guy". It means that I dont spend time chasing the correct person. Just contact Richard and its sorted.
Landlord
5th Sep 2023 (1 year ago)
T Lawson
Richard, Alex and the Guildford team deliver in a professional, efficient, helpful and friendly manner just what a landlord needs - good quality tenants at competitive rents with minimal void periods.
Landlord
4th Sep 2023 (1 year ago)
S Attewell
We have worked with Richard and the Guildford branch for many years and always found they provide a great service. With our latest let, they found a new tenant in less than 24 hours and kept the void to a minimum.
Landlord
4th Sep 2023 (1 year ago)
S Stainer
We have known Richard and Alex who have rented Three properties with Sterling Ackroyd for us, one of which we bought through them.
Always professional and available to advise. Highly recommend.
Landlord
3rd Sep 2023 (1 year ago)
K Saravanapavan
Richard, Alex and team have been fantastic. Back office also does a great team work and gets the job done. They have always found good tenants, make sure the onboarding is smooth and avoid void period.
Thank you!
Landlord
1st Sep 2023 (1 year ago)
C Spackman
We have a local rental property and have always been provided with excellent service when looking for new tenants. The rental team have always been very proactive and managed to secure good tenants whilst minimising the vacant duration, definitely recommended.
Landlord
31st Aug 2023 (1 year ago)
J weller
I have been working with Richard and Alex at the Guildford office for a number of years in relation to my rental property. I have found them extremely professional, helpful and commercial in their approach and advice.
Landlord
31st Aug 2023 (1 year ago)
davidmorris
I have worked with Richard over several years and have been delighted with the service I have received from him and his team. They have delivered hassle free renewals and provided excellent advice and guidance over the period.
31st Aug 2023 (1 year ago)
L Dearden
I have worked with Stirling Ackroyd Estate Agents for many years. I have 4 properties which I hand over to them to look after. They are always professional, accommodating, and more importantly never short of tenants, and I can honestly say I have never had an empty property. Particular thanks to Richard Bicknell who has always been there ready to find solutions to any problems that arise.
Landlord
31st Aug 2023 (1 year ago)
G Stephens
I have worked with Richard Bicknell over several years on the renting of my Guildford apartment. He has been able to achieve some great outcomes for me measured in achieved rentals and quality of tenants. I would recommend him highly. Gareth Stephens.
Landlord
30th Aug 2023 (1 year ago)
A Brooks
I have used the Stirling Ackroyd agency to let my flats for several years now and have been very happy with the high level of service and professionalism at all times and highly recommend them.
Landlord
30th Aug 2023 (1 year ago)
S Bob
Stirling Ackroyd have been our agents for two high quality flats in Guildford for a number of years. Richard and his team are easy to deal with and tenants they have found have proved reliable. Contacting them by phone or email has been easy and points we have raised always dealt with efficiently. RAS
Landlord
30th Aug 2023 (1 year ago)
D Singham
My father introduced me to Richard Bicknell stating "I have met a young fellow who seems honest and friendly who I believe will do the right thing by us". Richard has been excellent at always striving to do the right thing by both the landlords and the tenants. He has always been able to find that happy balanced landlord-tenant relationship and ensure that it is always a win-win situation. Richard has also I feel managed to train and retain an excellent team and has connections across the SA sites.
Thank you Richard for your ongoing support and diligence :)
Regards
Daksha Singham
29th Aug 2023 (1 year ago)
R Grazebrook
I have worked with Richard Bicknell and his team for some years, and have always found them helpful and professional. They have identified new tenants swiftly, often well before the end of tenancies, minimising gaps in between. They also take seriously one's questions and concerns.
Landlord
25th Aug 2023 (1 year ago)
W Malcolm
Ella has been so useful helping find a student house for next year, giving us more than we asked for! Very friendly and good communication.
23rd Aug 2023 (1 year ago)
L Jorgenson
We own two rental flats - one in Guildford and one in Woking. About five years ago we were unhappy with our existing rental management company and switched to Stirling Ackroyd and are so glad we made the change.
They are a very professional outfit at both sites always giving us good advice and are good at coming back to us when we have questions.
We highly recommend them.
Linda & David
Landlord
21st Aug 2023 (1 year ago)
H Staton
Richard and the team provide a great service managing my rental property in Guildford. They ensure there is no break in occupancy and tenants issues are resolved quickly with their team of contractors.
Landlord
21st Aug 2023 (1 year ago)
W D'Souza
We have been working with Richard and Alex in the Guildford Branch for a number of years and have found them to be excellent with their guidance on tenants and market conditions. They have been excellent in finding us tenants to ensure no void periods. They are quick to respond and deal with any issues that may arise.
They have an excellent support team , including Christine, Darcy and others.
We look forward to a continued working relationship with Richard, Alex and the team in the future.
Caroline and William
Landlord
21st Aug 2023 (1 year ago)
B Cordwell
Very helpful and informative pleased with service
21st Aug 2023 (1 year ago)
N Abundabar
Stirling Ackroyd Estate Agent have been really accommodating to all my queries and was easy to contact. Job well done really especially to Ella who assisted me all throughout ????
19th Aug 2023 (1 year ago)
A H
Alex proactive management
18th Aug 2023 (1 year ago)
A Watson
I'm involved with Sterling Ackroyd on 2 levels, one as a landlord and two as a Gas Safe engineer.
Firstly , as a landlord Richard and the team are always professional and thorough when finding a tenant for my property.
They are acutely sensitive to the market and always attain top rents and regularly give me current updates via an e-mail.
Secondly, as a gas engineer I conduct landlords gas safety checks and issue certificates. They are always proficient and knowledgeable in the gas industry.
I can highly recommend Sterling Ackroyd whether for rental or sales.
Alan Watson Gas Engineer
Landlord
18th Aug 2023 (1 year ago)
H Mottaghi
Richard team are very helpful and active to find proper tenants during last few years!
Landlord
18th Aug 2023 (1 year ago)
J Hobday
Richard finds us great tenants very quickly and manages everything so well. Very happy!
Landlord
18th Aug 2023 (1 year ago)
???
Ella has been a great liaison at Stirling Guildford between myself and the landlord. ????????
Tenant
17th Aug 2023 (1 year ago)
H Parfit
So far I've had a great experience with Stirling Ackroyd and specifically one of their employees, Ella. She has gone above and beyond from the start and always upholds a professional and comforting approach when dealing with my queries and concerns. It’s been great having Ella handle and care for my house move.
17th Aug 2023 (1 year ago)
P B
Richard Bicknell and his team have been managing my rental properties in Guildford for a number of years now and I have to say, the service I have received, has been first class and continues to exceed expectations. I live in London so without the excellent service they provide I would have a lot of commuting to do! I opted for full management and I can honestly say that Stirling Ackroyd have everything covered. I have never had to deal with tenants directly which has its plus points!
Richard Bicknell, without doubt is one of the most proactive human beings I know. He offers a professional and efficient service - always delivered in a personable manner, as is the case with his team members too. They are a pleasure to work with.
I would have to say that Richard personally goes "over and beyond," offers a customer focussed approach and is very personable. A phone call can resolve all matters. Not only does he "find suitable tenants and manage" but he will have conversations about the condition of the property being rented and suggest ways of improving (in the future), in a managed and viable way. So for example, after securing tenants for one of my properties, Richard suggested a small refurbishment, which, after agreement, he managed to get booked in and carried out on the back of tenants leaving and just prior to new tenants moving in - so no loss of rent! I was not able to visit my property after it had been refurbished because new tenants were looking to move in straight away, so Richard took pictures and videos, which he sent to me! And of course the improvement will more than likely, secure a better rent going forward!
I have never had to chase Stirling Ackroyd to ensure that new tenants are lined up year in year out. Richard and his team actively start to market the property before current tenants are due to move out.
I strongly recommend Stirling Ackroyd if you have a property you are wanting to let out. If this property is in Guildford, definitely you should endeavour to have a conversation with Richard Bicknell, he is a godsend!
Cheers Richard - keep up the good work!
(ten stars **********)
Landlord
17th Aug 2023 (1 year ago)
O Vasile
Thanks to Richard and other helpful people at Sterling and Ackroyd, Guildford, we found tenants almost immediately and the letting process was easy. We are grateful for the service especially because we live abroad and we could not have done it without their help.
Landlord
16th Aug 2023 (1 year ago)
R Jones
Alex is very helpful and all the team are very friendly
16th Aug 2023 (1 year ago)
S Stock
I have known Richard (Bicknell) for a few years and have let my property through him several times. He is friendly, competence and keeps his words. To date, I have received excellent service from Richard and his team at Stirling Ackroyd.
Landlord
16th Aug 2023 (1 year ago)
J Oakley
As a landlord with a number of student properties in the Guildford area I have been working with Richard and his team at Stirling Ackroyd for many years now, and have only good things to say about the continued service I receive. The team are very attentive, responsive and have been very quick to source and sign up new tenants, often months before the competition event start to think about marketing property. I’m very grateful for their continued expertise and have no hesitation in recommending them to other potential landlords and tenants alike.
Landlord
16th Aug 2023 (1 year ago)
L Pike
I found Stirling Ackroyd while buying my first property in Guildford. From the moment I walked into their offices they were extremely professional.
It is a pleasure to deal with Richard Bicknell, the Executive Lettings Director. Richard is fastidious and knowledgeable about the market and always willing to provide guidance. A big thank you to you and your team for exceptional service and successfully finding tenants.
I will recommend Stirling Ackroyd without hesitation.
16th Aug 2023 (1 year ago)
M Jennings
Richard has done an excellent job finding a new tenant very quickly and at an increased rent.
The process has been very smooth and painless.
Landlord
16th Aug 2023 (1 year ago)
G King
Despite the tight deadlines for moving out of our place, and the requirement to remain extremely local Ella done a fantastic job finding us a property that met all our requirements. Throughout the process she has kept in contact and feel extremely comfortable in the move that will be happening and the property we are moving into
Tenant
16th Aug 2023 (1 year ago)
J Gooding
Excellent service. Richard (Bicknell) has been very helpful in sourcing new tenants for me, managing to do it promptly and getting a very satisfactory rent offer as well.
Landlord
16th Aug 2023 (1 year ago)
MissGiggles200
Incredible service by Ella, who took me on multiple viewings the same day and found me my first place to live. Couldn’t recommend this agency more highly!
Tenant
16th Aug 2023 (1 year ago)
J Daoust
Great company, always happy to help where they can. Would recommend.
16th Aug 2023 (1 year ago)
Y Su
I currently go back to China but I need to find a place at Guildford. Their work efficiency is amazing. I emailed them to arrange a virtual tour and Ella Davidge responded me the next day. Although the fist place was not available, she gave me great recommendations and Szymon assisted me through the referencing check process. I only spent one week to finish all the steps. Thanks for their support!
Tenant
21st Jul 2023 (1 year ago)
H holder
Darcey and Christine have been wonderful in helping us find a new home in Guildford, especially since we are moving from London and don't know the area too well, it's been great to have their local expertise. Their friendliness and warmth has gone a long way - not like other agents I've dealt with in 7 years of renting! Szymon the lettings administrator has also been super helpful with our referencing, as we've needed guarantors and have been needing help with our documents etc. Thank you all, a very pleasant experience - you are all doing amazing work to help renters in a very tricky market!
Tenant
14th Jul 2023 (1 year ago)
N Phillips
Darcy really looked after us, always available to help with any questions and very responsive since moving in.
Tenant
13th Jun 2023 (1 year ago)
K Foo
Tarkan was our main contact point and have been proactive with comms around property updates which is very valuable for groups looking for a place.
31st May 2023 (1 year ago)
W Foote
We would like to thank Ella she was absolutely brilliant when showing potential tenants around our property - with an excellent result - the house being let.
Landlord
13th May 2023 (1 year ago)
A bean
So far so so good! Darcey has been our point of contact. She has been very helpful and honest so far. She has answered all my many questions with detail allowing me and my friend to make our own decisions. Darcey has also been great communicating with me. In and out of hours. It's helpful to know you'll be replied to promptly. It puts you at ease. Overall I recommend
Shout out to Darcey, your friendly neighborhood Estate Agent!
10th May 2023 (1 year ago)
A Alex
We contacted the Stirling Ackroyd House Rental Agency As this is our first time renting a house Darcey Giles has been very helpful in this regard Thanks to her for this and in the future If we have any questions We will only contact Stirling Ackroyd Guildford .Thanks
Tenant
19th Apr 2023 (1 year ago)
C L
The arduous task of renting a property as a self employed person was made a lot easier with the help of Ella Davidge. Thank you, Ella!
Tenant
12th Mar 2023 (1 year ago)
M Akbari
They are so expert and responsible
25th Feb 2023 (1 year ago)
J stott
I was happy with the service, Darcy has been very helpful
31st Jan 2023 (1 year ago)
E Smith
Me and my group of friends were looking for student housing and dealt with Ella Davidge. She was beyond helpful and friendly with every interaction, found us numerous houses and was always available to contact for help. Unfortunately, it looks like the group’s majority vote favoured halls but should we change our mind, I would definitely look for Ella to get the job done. Highly recommend!
26th Jan 2023 (1 year ago)
H Ahmed
Worst experience ever from a current tenant.
When I moved in the house was not clean a bit; it was full of dust and spiders webs everywhere. It looked like it hasn’t been cleaned in months. The oven and wardrobe has been broken since I moved in and I reported it many times and no one is bothered to come fix the stuff. The boiler and heating system hasn’t been working for about 10 days. I can’t shower and I have a fever. I don’t know what to do to make them fix the issues.
Tenant
26th Dec 2022 (2 years ago)
D jones
Booked a viewing for a house with Stirling Ackroyd in Guildford.
Spent 25 minutes driving to the address to have a call at the exact time of the viewing saying they’d be 45 minutes late.
Really disappointing and a waste of time. Avoid
8th Dec 2022 (2 years ago)
K chmaj
Great customer service. Thanks to Simon for helping me with a property search.
18th Nov 2022 (2 years ago)
D Walters
We dealt with Christine who was the consummate professional. She was very knowledgeable and helped us navigate our way through requiring a guarantor when other agents had refused to consider it. Unfortunately, through no fault of hers, we did not secure a rental property with Christine but I would absolutely recommend her and will most certainly seek her out again should the need arise. She restored my faith in estate agents which had been seriously dented!
18th Nov 2022 (2 years ago)
A Crawte
I really don’t know how this company is still going, there is no communication between the staff and definitely no communication between the agency and the tenants. We moved into the property and no proper hand over was completed and we were phoned on the morning of our move in to be told we needed to buy a fridge freezer which we were told was included in the property, no apology was given and no proper information passed on to us about the actual move in process or who would meet us at the property. Was told we couldn’t enter the property until 4pm due to it being cleaned but when arriving at the property found hair in the plugs still and toilets filled with lime scale and the shower covered in mould .. not very clean in my opinion. We were left without heating and hot water for the first week we were in which with 2 kids under 2 is not helpful!! Whilst in the property the agency had awful communication and took forever to sort out any issues we had which resulted in us having to go directly to the landlord to get anything sorted, this included being without an oven for over a month during Christmas. We have now moved out of the property in September and have yet to even received a phone call back after calling them over 30 times in regards to an update on the refund of our deposit. We have emailed the head of property management and has even been escalated to the director , although I don’t know how true this is as we have not received any sort of email or phone call. We sent our confirmation on the 18th October to receive of deposit back and our landlord also emailed on 18th as well. Emails ignored again and the head of property management had gone on holiday and not bothered to change her email to out of office so no emails were redirected, just sat in an inbox until she returned. Not setting a good example as a manager in my personal opinion.. Any time we call them all property managers are conveniently out or in a meeting, probably more interested getting the money of new tenants and getting them in than they are the current ones which are ignored and forgotten about. Here we are 7 weeks later and still no deposit and no communication!! I never post or complain but we really are been taken for mugs by this company!! I rang again today and was told I would have a phone call back even after it being marked as urgent , I didn’t hold my breathe on it as I knew no one would phone back and you guessed it right NO PHONE CALL BACK AGAIN!!! If you want to choose an agency that like to throw you in a property take your money and ignore you then townends/stirling ackroyd are your guys!!!! Absolutely shocking and disgusting!! The WORST estate agents I have ever known!!! I’m hoping by posting this they might actually pull their finger out and respond to me and give me my money back!
Tenant
15th Nov 2022 (2 years ago)
J Sugars
Simply atrocious from a tenant point of view. 18 months without a curtain pole after replacing the windows. Company did nothing. Staff do not have a basic grasp of the requirements of a letting agent. My advice would be to go for a different letting agency if at all possible, as I have no good things to say about this one.
Tenant
14th Nov 2022 (2 years ago)
P Yat
We are very lucky to have Tarkan Akkus of Stirling helping us on renting a house in Guildford in the case that we have a cat and very specific location requirements. He is very efficient and helpful. Highly recommend!
Tenant
4th Sep 2022 (2 years ago)
T Tsia
Outstanding and professional service. I really want to thank you Tarkan Akkus, who had prepared several of properties and took time to visiting with us on the first met for well compared.
Also he has provided us a lot of useful information, although we cannot easy to make a discussion on our first met.
Tarkan is the only one who didn’t forget us, he remembered our requirements and needs, tried to contact us again as soon as he found a comfortable and suitable housing for us. Tarkan is a kindly and trusted agency.
27th Aug 2022 (2 years ago)
A Kaur
This is the worst letting service I have seen in 3 years time in UK. The Guildford branch is awful. Your agent was really unprofessional. He promised us things while viewing which were never provided. We moved in today and the house is in unacceptable condition. After contacting him, he has stated that he never said those things which were promised to us while viewing. While talking to him on call, he is always in hurry and cut the call on very first pause. I have never expected this kind of service from your company. Please provide relevant trainings to your agent and resolve our issue.
Tenant
21st Aug 2022 (2 years ago)
E Mehta
I coordinated with Tarkan and got my place via him. He was great! He was helpful, polite, prompt with replying and very approachable. He knew what I wanted and didn't bombard me with random places. Very friendly and plan to work with them again in the future!
Tenant
21st Aug 2022 (2 years ago)
Anonymous Homeseller
Did not listen to me about the EPC that was changed seemed like they were not interested in selling my property
Seller
22nd Feb 2021 (3 years ago)
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- Stirling Ackroyd - Whitton 17.15 mi away
- Stirling Ackroyd - Twickenham 17.75 mi away
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