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SHOCKING SERVICE from Freya at Camberley branch. I understand that the demand for rentals outweighs the rental availability but that does not warrant poor service and being completely dismissive. Arrived on time, agent nowhere to be found then calls from a no caller identity to say locks changed and cant go ahead with viewing, doesn't bother to engage or even wait to meet me as a client despite me being there already and leaves me in the closed parking lot not even knowing how to exit. Does not phone me back about any progress despite me being so keen on the rental. Then get a voicemail introducing herself and saying there is this rental available, when I call back, puts phone down in my ear. Then day later re-arranges a viewing for Yesterday, Monday 3rd March in the afternoon which I confirmed to attend. However happened to see on the website in the morning that the let had been agreed and I am still waiting for a phone call to say that it was no longer available. Freya was quite happy for me to drive all the way to the viewing yesterday and obviously had no intention of being there as it had already been let. Absolutely shocking experience from this agency for a first time renter and will avoid at all costs if this is how they treat clients.... Read more
4th Mar 2025 (24 days ago)