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Mann Estate Agents
4.6
5,163 reviews
- Branches 27
- Properties for sale 1,232
- Average time to sale 17 weeks
About Mann
Mann have 27 branches and they mainly list properties in TN24, BR3, CT1, SE6, ME4, KT9, CR0 and DA1. Over the last six months, they've listed 1,232 properties, with an average time to sale of 17 weeks.
Mann fees
Estate Agent fees vary depending on the area and the level of service offered. In the areas Mann operate, the average fee is 1.36%.
Get a quote for selling your property.Top performing Mann branches
Latest reviews for Mann
Anonymous Homeseller
1
Our experience with Mann Sales and Letting Agents Strood has been deeply disappointing. As someone with experience in leadership, I can confidently say that the issues my family faced clearly stem from leadership, as the agency has failed to take accountability for their poor service. The signs were there from the very first calls and continued all the way through. Appointment punctuality and coordination were major issues from the beginning. Scheduled viewings were consistently delayed, leaving us in uncomfortable situations and forcing us to personally show prospective buyers around our property. This lack of punctuality and disregard for our concerns was unacceptable. This not only inconvenienced us but also left us feeling uncomfortable and vulnerable. Moreover, prospective buyers also expressed dissatisfaction with their poor experience e.g., left waiting outside properties, unclear instructions, and poor communication.
Transparency regarding the terms of the sole agency contract was also lacking. Critical details, such as the length of the agreement, were not adequately discussed, leaving us feeling misled and questioning the integrity of the process.
Furthermore, the advertising of our property on Rightmove and other platforms was subpar. We were left to request enhancements and updates, reflecting poorly on the agency's commitment to effective marketing.
Despite our attempts to address these issues, the agency has refused to take responsibility and has closed ranks. Even after following the 'official' complaints process, they have refused to allow us to alter the length of the contract or even to move to a multi-agency agreement, which is a basic and straightforward solution that can easily be done and has been advised by other professionals in the industry.
I strongly caution against entrusting your property sale to Mann Sales and Letting Agents Strood. Should you decide to proceed with them, heed this advice: never concede to a sole agency contract, demand meticulous attention to the advertising of your property, and scrutinise every detail of the contract, particularly its duration. I firmly advocate for a contract length of no more than 4 weeks or 28 days. Furthermore, be resolute in avoiding coercion into utilising their in-house financial services. Despite our repeated insistence on retaining our trusted brokers, Mann Co persistently pressured us until we were compelled to inquire whether our decision to use our own brokers would pose a problem, emphasising the importance of asserting your preferences firmly.
Overall, our experience has been disappointing, and we hope our feedback prompts Mann Sales and Letting Agents to reassess their practices, processes, and procedures and strive for improvement in the future. Now, we find ourselves left to wait out the length of the contract as they refuse to alter it. As a family with two young children, aged 2 and 4, it's evident that our needs have been consistently overlooked and disregarded throughout this entire ordeal.
22nd Apr 2024 (6 days ago)
M wood
5
Shannon helped my mum find a property, she had excellent communication from start to finish and made finding a property effortless!! would highly recommend Shannon to anyone who is looking for a property!! 5 stars all round ??
19th Apr 2024 (9 days ago)
Anonymous Homeseller
5
I was help by Shannon and really I must express how she went above and beyond helping me find the rental property. She was so organised in her approach and her extremely service minded manner made everything so simple. She took away all nerves that one as when trying to find a property. I will always be for ever great full.
(Many Thanks for your super efforts)
16th Apr 2024 (12 days ago)
S Paul
5
I recently dealt with Alec at Mann Letting Locksheath. He found me a new tenant for an apartment that I own. It was a very slick and professional service and when I need more tenants I will be straight back to him.
15th Apr 2024 (13 days ago)
K Slater
5
Thank you Chloe for your efficient and prompt help
Great communications - much appreciated
13th Apr 2024 (15 days ago)
G Jarman
5
Extremely responsive and professional throughout.
13th Apr 2024 (15 days ago)
All 27 Mann branches
J Oughton
3
Generally happy with my buying experience with Mann, who were faster and more organised than some of the previous agents I had used. They did not tell me, however, that I was moving next to a HMO - which has turned out not to be a great decision.
29th Mar 2024 (30 days ago)
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M Maginnis
5
Thank you Fletcher for your hard work in helping us sell our flat
23rd Mar 2024 (5 weeks ago)
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W Dancy
1
Do not touch this company! On false advertising relating to the 'service promise' and verbal sales pitch we stupidly signed the contract to sell a property. For minimum service we spent over £6000, which worked out extremely overinflated and extortionate. Despite an appeal, we have been offered £50 goodwill!! The 'investigation' is internal and all we were told is we signed the contract and that DOES NOT include any service. We would have not signed the contract if it had not been for the promised service! They have replaced the rip-off double glazing companies with how they conduct their business!!
8th Apr 2024 (20 days ago)
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Anonymous Home Buyer
5
Very grateful for Amy's help on buying Ashburton, she was definitely very good at moving things on and getting back to us when we needed answers.
19th May 2023 (11 mo. ago)
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N Paranagma
5
You are the one of best agents I met in Gravesend. Highly appreciate the team, and special thanks should goes to Sukhy for her friendly and excellent service given me.....
28th Mar 2024 (4 weeks ago)
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Nataliya
5
I recently bought my first house with the help of Mann Estate Agents, and I particularly want to thank Kevin for his attentive assistance, and for making the whole process as smooth as possible. The team was knowledgable and professional, made everything straightforward for me as a first-time buyer, and were friendly and reliable throughout it all. I strongly recommend them to anyone looking to buy a home!
24th Mar 2024 (5 weeks ago)
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