8th Aug 2024 (5 weeks ago)
Within the webpage of Applegate properties there is a statement from Amy Wray, the Founder / Managing Director which starts, "My team are not just passionate about property, they're passionate about people [...]". I think this is 100% true of every single member of staff working there. The culture of an organisation is invariably based on its leadership and how they support their staff to do their job well. My experience (despite the house sale falling through due to extreme circumstances outside of the control of anyone but the family buying), was incredibly positive. The staff communicated with me regularly both in the initial instructions ensuring my needs were considered, their advice and guidance to make the best impact for selling my property and the ongoing communication was exemplary. I was made aware of what was happening at regular intervals and Claire felt like a personal friend by the end of it. I say that without her ever crossing any professional boundary - it was her innate ability to care, to make you feel like she wanted what was best for you and your home as much as I did as the seller. She was brilliant when I was the buyer of a property and again kept me up to speed with consistent updates. She did everything she said she would do and more. Obviously when a house sale falls through, and at the 11th hour, it is devastating - the impact is indescribable - the fall through of the sale and the inability to purchase the property you have set your heart on - it hurts. The company, all staff at Applegate, and particularly Claire cared so much then. Whilst it is a business - the financial impact to them, the time and effort they had put in - all that felt like it came second. Instead I felt that for me as the customer, my questions, my feelings and upset were all taken and held so carefully and thoughtfully that it truly helped with the outcome. To end on Amy's statement on their website "[...] It's essential to be completely invested in our clients and have their best interests at the forefront" - I felt Applegate and specifically Claire truly invested in her client and she always had my best interests at the forefront. I am taking a wee break from house selling however I will be back with renewed vigour and I have no doubt which estate agents I will be using. I highly recommend Applegate and will absolutely be back on the market with them as my agents when I decide to sell my home again. Thank you Claire, Amy, Seren, Hannah and all the team there for being an asset to the house buying and selling industry and to Applegate. You are true to your values and so much more. Thank you so very much for everything.... Read more