Worked closely with lettings here for well over a year now. Sophie has been great in instructing and coordinating instructions for gas safety certificates. Willing to help and go out of her way. Have found her to always be polite, friendly and professional. Always greeted with a smile.
1084 days ago
I will never apply for a letting property with this company again.
I applied for a property in Brighouse on the 21st December, paid the £96 each fee(£192), for them to call me on the 22nd to say the owner had changed their mind and was selling instead.
I was told my money would be refunded within 3 working days, due to Christmas i should have my money back on 29th December. well that date came, no money!
I called the lettings office, who said they would speak to accounts and call me back later that day. no phone call....
I called on 2nd January, again said she would contact accounts and call me back, still no phone call, called again on Wednesday to be told my refund was not done on the 22nd, and that accounts were closed over Christmas, but that it had been refunded and will be in my account by the end of the week. She said she had tried calling but it was voicemail, but she didn’t leave a voicemail, so I think she never tried calling back. My phone was free to receive calls all day.
On Friday 5th January and i still don't have my money in my account. So they have kept my money for over 2 weeks, for a property that i can’t even rent, due to the owner changing their mind! I called up again and spoke to Amy, who advised that they are a large group and they have to locate the money and refund it, and that it takes time to find it but they had done everything at their end. She said she would speak to accounts and call me back. Again no phone call was received.
It is now Monday 8th January and I still do not have the £192.00 that I paid almost 3 weeks ago. I spoke to Amy and she advised that it will be in my account within 2 working days. I have asked for a complaint to be put in but I doubt anything will be done.
I have finally got my refund on Wednesday 10th January. Almost 3 weeks….
1253 days ago