5th Sep 2024 (9 weeks ago)
Update to response
My child was a tennant through your agency, I was guarantor.
The students had a large amount of their deposit withheld, for cleaning fees, even after the inspection said a light dusting was only required.
This review is no different to the reviews others have left.
This company is corrupt.
My child rented a property whilst at uni, we cleaned the property, purchased new mop / bucket cleaning supplies etc. The house was spotless. When the letting agent checked the property they said it was cleaned to a high standard and maybe a light dust needed.
I took before and after photos, the property was disgusting when my child moved in.
After the students moved out, Townsend's withheld £200.00 of their deposit for 'cleaning fee'. Which is illegal under the 2019 Tenancy Act.
I requested their after photos, proving their evidence of the standard of cleaning needed, which they didn't have and said new tenants were in the property.
The property is a tiny 2 bedroom house, with mould. You should be ashamed of yourselves.
I hope other students who rent from you are aware how you behave.
And, as others who have left reviews, this seems normal practice with this company.
We started proceedings with solicitors, the costs involved are very high, unfortunately.... Read more