Samantha from the Wells office carried out my evaluation and she was professional, helpful and thorough in her explanation of the various choices I had with regards to marketing my property. She was able to explain how she had arrived at the market value she recommended and had clearly done her research before our appointment. She was on time and very respectful as she walked around the house. The appointment did not feel rushed and I felt very valued as a potential customer. Thank you!
26th Oct 2020 (11 mo. ago)
(Re FROME office LETTINGS) The worst letting agent I have dealt with. Terrible communication. Rudeness. Terrible customer service. Not adhering to contract on several occasions. Broken items (under contract) in home left unfixed for lengthy period - had to fix myself.Not returning deposit (still waiting, and being told I need to wait longer, contrary to TDS rules) in set period. When I stated that I would seek legal advice, and leave an appropriate review, I was told not to use 'threatening language'. Avoid at all costs. Appalling company. Appalling attitude. (sorry this review is in respect of the FROME office managed by Ms Kate Shipp - an appallingly rude person and totally unprofessional. The senior lettings person is Holly Sturman, who accused me today of using 'threatening language' towards her - when I stated how disappointed I was in their company, that they were not paying back the deposit when they should! (I made no remarks to her personally - simply about the company - which I have a right to do) - and that I was to make a formal complaint about them and contact a solicitor. They have contravened TDS rules in respect of returning the deposit - I am still waiting for it! They are arrogant, and have no sense of customer service. The WORST letting agent I have ever come across. Dreadful.
17th Jul 2018 (3 years ago)