The team are efficient, kind, focused and clearly know their business. A sale was achieved within a relatively short time of being placed with them. They have communicated well with me throughout the whole process. Brilliant!
An horrendous experience selling our house, I would recommend avoiding using Goodman Lilley until they have got their act together.
We have been chasing them now for three months to push our sale through and still no light at the end of the tunnel.
We have been looking for a place to rent for awhile and were getting nowhere because of the COVID situation. Hollie Davies gave me a call after sending an email and helped us out so much. She found us a new place after the original one we wanted was not suitable and we love it. Thank you so much for your help Hollie. Very professional and caring along with great response time, despite the ongoing situation.
Quite a shambolic and unprofessional estate agents. Never pick up the phone nor do they return emails or voicemail. Avoid them. There are plenty of other online based Estate agents that do the same thing providing far better services at lower prices.
Bradley & Co were recommended to us and we have been incredibly impressed with their very efficient lettings service. Tenants were found within three days of us instructing them and we were kept informed of progress at every stage. This is clearly a company that puts customer service at the heart of their ethos. We would have no hesitation using their services again and would highly recommend them.
Worst service management of a property. They rent unrefurbished and in safe/ unsalubrious places without shame. Genuinely terrible communication, management of the place and ethics at work. I strongly advised tenants/landlords to think twice before working with them.
I was extremely happy with the sales process and there was always someone there to help with any questions we had along the way. I would like to say a massive thanks to Andrew who was a great help to us.
Was just told on the phone, that they were out of my league! Then he hung up, all because I questioned the 5% selling fee. However, after the company reading the review, they called me up and apologised. Well done! Apology accepted!
I purchased my first apartment in Bath through The Apartment Company and have since sold two further apartments with them. I have only ever received exceptional service from Peter and his team, and would not hesitate to recommend their services. In particular, the way that Sharon managed the last (complex) sale was superb. Many thanks!
Really poor service with the apartment company and agent Jonathan Butt. We had been offered an apartment in Bath. The agent didn't reply to answer any of our emails or answer our phone calls regarding the property for a week. We then paid the agency fees 5 days later which was accepted and the money was taken out of our bank account. The agent then didn't answer any of our calls or emails all day. We then get a phone call 4 days later saying the property cannot be rented out to 3 individuals. This is something that should have been confirmed before being shown to us. I am very disappointed with the service that has been offered and would not trust this company to provide us with properties in the future.