My first experience dealing with Chappell and Matthews was brilliant. I am not particular familiar with the area but I was given some very good pointers and ideas by the agent. Not only did she have time to show me the properties I had appointments for, she made time to show me others that I hadn't been aware of. One of which I put in an offer for.
Nothing is too much trouble and she really wants to educate those that are finding their way. The name of this estate agent is Julie Dondoua. Well done Julie, a pleasure to have met you.
182 days ago
It has been over a month since I have left the property I have been renting for a year and I still have not received my deposit back. I called several times to chase this, and spoke with Sophia. Every time I called, I found her to be most unhelpful, saying every time that the landlord has not replied to her emails regarding my deposit. I find it baffling that you are very eager to take my money in the first place, but seem reluctant to give it back afterwards or put the appropriate measures in place to retrieve my deposit after I have left the property. The property has subsequently been let out since, so must be deemed in a habitable condition. I have received no advice from any of their stuff how I can get my deposit back. I had to called My Deposits to get advice and I have been told that the only option is to raise a dispute. I have wasted over a month in dealing with this matter and chasing this. Would not recommend anyone to rent anything from this agency.
1563 days ago