My first experience with a letting agency and I was so happy with the service I received. Kristina was so helpful in guiding me through the process and made me feel that no question was silly. I received up to date information on the letting process and Kristina made what was a very quick process as smooth and stress free as possible especially considering the current circumstances. Thank you all the portishead branch for all your help over the last couple of weeks; it has been very much appreciated!
32 days ago
Terrible. We rented our house out through Woods, and it came back to us in such an awful state (our en-suite shower was in such a ruin that an entire wall had to come down and be rebuilt, we had a bath that had been leaking through to the kitchen for two years, holes in the wall through to the outside, rusted kitchen, she moved somebody else in who was never referenced, and more). We've been back in our house three months now, and I still can't get answers as to how our tenant was allowed to get away with what she did.
All the inspection reports came back as "good", and yet she literally caused thousands of pounds of damage to our property which has taken months to sort out. I've been trying to get a call from their head office ever since but no response. This has cost us thousands of pounds to get the house sorted out, and a ton of stress.
I've tried addressing this by phone call, by email, and with several visits to the Portishead branch, and I tried doing this for three months.
Finally, I reached out to them on their Facebook page but it was, apparently, easier for them to delete the content and close the page down than it was to pick up the phone and call me to address my concerns. Bad service from start to finish and I guess their social media team is about as competent as their lettings team.
1413 days ago