Absolutely remarkable! Sue made everything so smooth and helped me understand everything I needed to know about renting a flat. This is my first time getting a place to myself so I was worried about bills and how rent works and basically everything. But Sue and the team were so helpful and have handled a lot of it for me!
The move in was really simple and I've had literally no issues. I've never had such a good experience with an estate agent! Cannot recommend enough!!
Thank you very much to Steve and Grace who worked with us to sell my Mothers house. The information, support and service we received from them was professional, thoughtful and took into consideration the feelings of my 91 year old Mum . From start to finish I felt confident that their advice and knowledge would was see us through to a successful completion and it did.
My family and I have used Mark Templer in Clevedon to buy and sell previously and found them to be very proactive in finding us a buyer but also helping find our new home. The staff were great with feedback and very friendly.
Billy The Kid
I would not recommend Mark Templer to ANYONE!
I have never left a bad review in my life but my experience with Mark Templer has left me and my partner very frustrated and in a vulnerable position.
Me & my partner were in the process of purchasing a property through Mark Templer earlier this year and it has been nothing but hassle from start to finish.
1) Phone calls were never returned. We called in 4 times on the same day and it got to a point where I had to visit in person to actually get an answer
2) We were waiting for days to receive an email response on simple queries
3) Sales progression did very little to help us and our situation
4) Being told the wrong information on multiple occasions
5) Dishonesty about property history i.e why it previously fell through with the 1st buyers
6) When complaining to Mark Templer himself, he didn't understand and was unwilling to listen to our grievances about the poor service of his company.
After this uncomfortable process, our purchase fell through due to dishonesty and poor communication.
All in all I recommend to keep your distance from this appalling company as the service was shocking and disappointing.
I would like to thank everyone at Heritage Nailsea for a very professional, knowledgeable & friendly service. Without doubt the best in Nailsea. Special thanks to Lorraine & Paul, couldn’t have done it without you. Best wishes for the future.
Managed to let my property on the marina with in 1 week of it coming on the market. Always so friendly and helpful in the office. I have heard some horror stories from friends who have let properties but so far this is a really positive experience.
Terrible. We rented our house out through Woods, and it came back to us in such an awful state (our en-suite shower was in such a ruin that an entire wall had to come down and be rebuilt, we had a bath that had been leaking through to the kitchen for two years, holes in the wall through to the outside, rusted kitchen, she moved somebody else in who was never referenced, and more). We've been back in our house three months now, and I still can't get answers as to how our tenant was allowed to get away with what she did.
All the inspection reports came back as "good", and yet she literally caused thousands of pounds of damage to our property which has taken months to sort out. I've been trying to get a call from their head office ever since but no response. This has cost us thousands of pounds to get the house sorted out, and a ton of stress.
I've tried addressing this by phone call, by email, and with several visits to the Portishead branch, and I tried doing this for three months.
Finally, I reached out to them on their Facebook page but it was, apparently, easier for them to delete the content and close the page down than it was to pick up the phone and call me to address my concerns. Bad service from start to finish and I guess their social media team is about as competent as their lettings team.
Having always bought and sold through Steven Smith (and before that CJ Hole). We have never been disappointed with their excellent service and customer care. It's fantastic to have Karen back on the team! What an asset!! We are currently selling our property and Karen has worked above and beyond to market our property and match potential buyers and try to find us a suitable property. She goes the 'extra mile' and has worked out of hours and, without doubt, is the best estate agent ever ... and we think of her as a good 'friend' as she really does care too. The rest of the team are also great. It's real team work at it's best and they do communicate. Not like the other agents which can be very frustrating. We would not hesitate to recommend Steven Smith to potential vendors/purchasers.
Having now found a beautiful cottage through other estate agents I can quite honestly say that Mr Smith was rude, obnoxious and unpleasant. Although his staff were always happy to help, He is someone I will be avoiding in the future.