Jake, Katie and Poppy provided an excellent service throughout the purchase of my property. Communication and updates were always prompt and they went the extra mile to support the resolution of outstanding queries. Thank you to the team and I wish them all the best in the future.
17th Dec 2021 (5 weeks ago)
We rented a flat through Intercounty Great Dunmow recently. Here's my review.
Positive points - they're friendly.
Firstly they gave us a faulty key. The first time my partner got to try it was 1am after a long shift, and he had to wait for two hours in his car in the cold before I heard the phone ring. No apology from Intercounty. We asked them to get us a working key, but they told us it wasn't their responsibility (and they told us they didn't hold any other keys, which turned out to be a lie. Well, their spare key was also broken, but they didn't know that until a lot later, when a potential buyer turned up to view the property!).
They provided us with incorrect account details of the landlords for the standing order, leading to wasted time for both us and the landlords. Again, no apology.
They then instructed the landlords to get the boiler checked, shortly after check-in. The landlords were in the process of organizing it, when my partner remembered reading in the literature that it had been done about 2 weeks previously! Luckily he saved the landlords some unnecessary expense.
A month after moving out, we got an email from from Intercounty asking where we left the keys. Obviously we left them with Intercounty, where else! I told them so, and pointed out that they made a copy of them, and we had signed a form. They then emailed back asking for a copy of the receipt! At this point we'd had enough, so I told them to remove my email address and phone number from their records. It didn't help that the emails lacked any sort of grammar, punctuation etc. It looked like it had been written by an 8 year old. It also wouldn't take a genius to realize that the check-out team had managed to access the flat a day after we vacated, so even if they are that disorganized, they could surely have asked the check-out team who they returned the keys to!
To summarize, they are friendly, but I wouldn't trust them to manage any of my properties!
1st Jul 2016 (5 years ago)