Would highly recommend these guys. Made it all very easy and not stressful at all
Daniel Brewer have always been great to work with from a personal point of view, they also manage rentals of some family properties and the service has been second to none. Always very welcoming in the office.
My wife and I were most impressed by all the help, patience and courtesy shown by every member of the Dunmow team. They showed us round several properties until we found the one we wanted. It was not an easy transaction chiefly due to problems at our end, but at no time was any impatience shown. As we are both in our seventies, Heaven forbid we would wish to go through this again, but, if we did we would be sure to chose InterCounty. Many thanks.
We rented a flat through Intercounty Great Dunmow recently. Here's my review.
Positive points - they're friendly.
Firstly they gave us a faulty key. The first time my partner got to try it was 1am after a long shift, and he had to wait for two hours in his car in the cold before I heard the phone ring. No apology from Intercounty. We asked them to get us a working key, but they told us it wasn't their responsibility (and they told us they didn't hold any other keys, which turned out to be a lie. Well, their spare key was also broken, but they didn't know that until a lot later, when a potential buyer turned up to view the property!).
They provided us with incorrect account details of the landlords for the standing order, leading to wasted time for both us and the landlords. Again, no apology.
They then instructed the landlords to get the boiler checked, shortly after check-in. The landlords were in the process of organizing it, when my partner remembered reading in the literature that it had been done about 2 weeks previously! Luckily he saved the landlords some unnecessary expense.
A month after moving out, we got an email from from Intercounty asking where we left the keys. Obviously we left them with Intercounty, where else! I told them so, and pointed out that they made a copy of them, and we had signed a form. They then emailed back asking for a copy of the receipt! At this point we'd had enough, so I told them to remove my email address and phone number from their records. It didn't help that the emails lacked any sort of grammar, punctuation etc. It looked like it had been written by an 8 year old. It also wouldn't take a genius to realize that the check-out team had managed to access the flat a day after we vacated, so even if they are that disorganized, they could surely have asked the check-out team who they returned the keys to!
To summarize, they are friendly, but I wouldn't trust them to manage any of my properties!
I will never be able to thank the team at Taylor Milburn Takeley enough for their unstinting dedication and professionalism, and their genuine desire to make the journey through the process of buying and selling property as stress free and smooth as they possibly could.
No other Estate Agency has ever treated me with the respect and courtesy as Taylor Milburn.
All the team, but especially Steve and Paul, made me feel important, they were never too busy to answer a question or reassure me, always with honesty and an incredible amount of knowledge and understanding.
They helped me oftentimes with aspects of my purchase even though they weren’t the agents handling it.. the reason I went to them with general queries being that they were always approachable , always gave me the time I needed , and always reassured me when I had worries (real and imaginary!).
Their caring ethos , words not always used to describe estate agents, should be recognised and rewarded.
Taylor Milburn congratulate yourself....
Steve Smith and Paul Contento thank you a million times.