Craig Draper at Knight Frank in Baker Street recently sold our apartment.
We were so impressed with the way he helped us through the process from day one to completion. He was always there to talk to, He made the daunting task of selling ones home a positive and enjoyable experience. His knowledge and understanding of the market was very reassuring. I wouldn't hesitate in recommending Craig and Knight Frank to anyone.
Review of Knight Frank Property Management (KFPM): In summary, an expensive and very poor management service.
The property managers themselves are reasonably competent but the overall system itself seems to be severely flawed - everything is outsourced to externals (inventories, check-ins, check-outs, periodic visits etc.) meaning the property managers are not familiar with the properties they manage since they never actually visit them. This can lead to issues at check-out re dilapidations. A seeming lack of communication between the lettings agents and KFPM can also lead to issues with re-letting and void periods.
In my experience KFPM does not attempt to save their landlords money and will often use expensive contractors for works on the basis of one quotation only. My impression is further that the property managers will do everything they can to avoid difficult conversations with their tenants and would rather negotiate against their landlords.
All in all a very poor service which comes at a high cost (in terms of high fees, expensive works, significant dilapidations which will never be fully recovered from departing tenants and void periods). Actually from my perspective there is very little "service" element to KFPM's property management service at all, and there is zero value-add.
If one views one's property as an important asset / investment to be nurtured and financially optimised whilst providing high quality accommodation for tenants, I personally believe that this is the wrong agency for you.
We recently sold a property and acquired a new one. Both transactions were handled by Umed Sharifi at Chestertons Hyde Park. We really appreciated his prompt and professional service. He handled the sale negotiations extremely effectively, always keeping us informed and he worked hard to expedite the process. On our purchase he was careful only to show properties matching our specific requirements and in the flat we bought, he was the quickest agent to introduce it to us. We highly recommend him.
Having lived in London since relocating from the States over 12 years ago, I have dealt with a number of real estate brokers. None have been so woefully bad as Chestertons in London W2 – the "service" I received is so totally awful it cannot be called a service.
An agreement was signed by both parties on a prospective sale agreeing to commission of 1.25%. The property was sold and Chestertons sent an invoice charging commission at 1.5%. When I refused to pay the difference, the South African real estate agent Dylan James turned up at my house and literally tried to kick my front door in. My daughter (aged 15) was inside and terrified. Mr James proceed to loiter at my front door for the best part of an hour - smoking cigarettes, shouting and threatening violence. Upon eventually returning to his office he called my wife on her cellphone and threatened to employ heavy-handed debt collectors if I didn't cough up. I refused to pay a penny more than the rate agreed. Mr James eventually and ungracefully accepted. This firm is arrogant, dishonest, and inefficient.
This was the first time we where renting in London, and we found the lettings team very knowledgeable, and they helped us find a flat effortlessly.
Md. Shohidul Islam
I would never recommend next property as an estate agent. They never chase us down. I tried to arrange a weekend viewing they couldn't make an appointment. I gave them all my criteria and they are never in touch with properties.
If I would be a landlord I would think twice before using an call centre agent like next property.
Stephan & his team have giving me 5 star customer service for many years now & i really appriciate it much indeed. I would recommend him & Hastings International very highly, & do so often.
Keep up the good work. :)
Our experience with the management company (Mark and Denise)
The worst estate agent we had to deal with. Our experience has been identical to Adam's below. In summary, the management company (who you would be dealing with) doesn't care for the tenants after they pay their fat fees and move into a property.
Our experience (Florin Court Flat):
- We agreed for our sofas to be replaced as part of our new contract but it hasn't happened. Denise and Mark (the main agency contacts) are rarely available and hardly ever reply to emails. When they do speak to you on the phone they give you countless vague excuses for being irresponsible.
-We asked for a replacement parking remote control. Again this was never replaced.
- It's been 7 weeks since we have moved out of the property and still awaiting for our deposit to be returned.
- The cleaning fees are the highest we have ever come across. A list of admin, renewal, agency fees to pay for a service which is non-existent.
AVOID AT ALL COSTS. Many more better agencies around the area to choose from.
This is also our first experience with the company in Marylebone and Yasser has been nothing but professional and helpful. He turned round an urgent request in very little time and couldn't do enough to make sure that our transaction went as smoothly as possible. He is a credit to Foxtons without a doubt.
Foxtons Marylebone have been extremely unprofessional and inmoral with me. On my lease contract, it clearly states that I would be notified in advance before my lease expired to check if I want to renew my lease BEFORE finding any other tenants. Two months prior my contract finished and while I was on holidays and without notifying me and without my permission, they came to show my flat and another person who put a deposit on it, while I never got the option of extending my lease as stated in the contract. They said they emailed me but that's simply not true and of course they cannot prove it when I ask them to do so. I never delayed a payment in my life and I treated the flat as my own and improve it greatly. This treatment was absolutely unfair and unprofessional. The worst is that they keep repeating that they sent me an email, lying to me without remorse or any ethics (they of course can't prove it because they never did) and just saying "sorry" the flat is now taken. Now it's still a month before my contract finishes and they still refuse to assist and amend their mistake. My advice, never go to them!
I have been dealing with the KF team in Mayfair for over a year now. Each and every one is always very keen to help. They are incredibly knowledgeable and in a world of unsure service are always willing to go that extra yard in service delivery. They are my firm of first choice.
Useless branch for maintenance after you rent an apartment. Avoid. Every broker has access to the same properties. Now they are holding back my entire deposit over £25,000 since end November, despite we only have an issue over £2,000 ????
If you scroll through 161 reviews you will see, that 126 are from people, who have done this single review only. Probably friends and family.
71 days is how long it took Knight Frank to arrange a plumber to repair my shower cabin, making it possible to feel like a human being. I hope all you other KF tenants out there are experiencing better response to your flat issues, than I do. Never again.