Barton Kendal have been acting for us for over 6 years and we have always found them to be responsive and provide an excellent service. We have only ever had one complaining tenant (just below this review) and all other tenants have been very satisfied.
There will always be people that cannot be satisfied whatever service they receive even when they leave the garden like a jungle and complain about minor items.
We have also used Barton Kendal in the past for selling and received and exceptional service.
Writing this review from my partners account. Very bad experience with Barton Kendal in Rochdale. Joanne Barker, the lettings manager (claims she owns the company but doesn't) provides a truly terrible service. We rented our previous home with these people, rent never on time, nothing but lies and excuses. Blaming other members of staff, the tenant was given their deposit back despite ruining our home leaving us with a bill of £2500+ to put it right. They also left owing us 3 months rent. Joanne is very lazy, rude and to be frank nothing but a liar, i'm amazed shes a manager. The sales department must do a good job as they seem to have presence in Rochdale, although clearly on the decline. My advise would be stay away from them. Hope the owners wise up and get a real manager in.
Sorry for the late review. All going great with the tenant provided by Jonathan and Hayley at the Milnrow branch of Cowell and Norford. Also thanks to Laura at Rochdale for advising me on the technicalities of a new rental. first class service always contactable
DO NOT USE THIS AGENT. After giving me an high estimate on the value of my house I thought I would give Cowell-Norford a chance to prove themselves. Their slick and arrogant valuer was confident of getting more for my house than any other agent in Rochdale. After 4 weeks however and no viewings I was consistently pestered to reduce my price. Eventually I got a letter saying if I don't reduce they recommend I change agents. Terrible service. Terrible agent.
Very good service, would definitely recommend! Reliable and hard working staff, with great communication skills, 100% satisfied.
Very competent and professional service. After the terrible service I received from another agent in Rochdale I was more than impressed. My house was valued accurately and sold withing a few months. Would definitely recommend and will use next time I need an estate agent.