Keatons have been a great letting agency to work with. Edmund was a breath of fresh air as he wasn't overly pushy during property discussions (unlike and was very accommodating when we were running late for our viewing. They've been supportive with the whole process as we were working through the tenancy agreement negotiations and we have ended up renting a property that we love!
Initially, I had a decent level of service - valuation and photography went well.
Inevitably, as soon as we agreed to go on with Keatons we were left in hands of junior sales team who simply didn't add anything in terms of sales skills. Overheard dreadful blind alley sales speak and otherwise subdued delivery.
Negligible communication throughout. Evidently a substandard database of viewers compared with Foxtons and others.
Really think the House Simple/ Purple Bricks platform model is going to cut in half the number of houses sold by agents if this experience is anything to go on.
Winkworth provided an excellent service when we let our property for the first time. The photos they took of the property were excellent and they found tenants on the first day of viewings. The team have been very efficient and supportive.
I had constant bad experiences at Winkworth Haringay. Ashley, Stephanie Stavrou, Maria Sklavou, Rosie Ioannou are the names of the staff who were either using an unprofesional tone or being inefficient. We got unclear advice since the beginning when trying to rent the property and things did not get any better throughout the tenancy period. For example the Head of property management (Stephanie Stavrou) took almost a week to contact the landlord and get a date to repair the carbon monoxide alarm (legally required to fix immediately), which was faulty and turning on constantly at random hours. Their service was far from 4.7 stars and I am sure that I am not the only real customer having this opinion.
KFH Crouch End did a great job drumming up interest in and ultimately selling our flat. All of the team worked hard and were a pleasure to deal with, although I would like to single out Andy Thripp (our main point of contact) who was professional, available, attentive and a helpful facilitator. I would thoroughly recommend.
Other than setting up camp in KFH offices, I’m unsure what more we can do to cajole the agents into solving the numerous problems they have created for us with regards to our rental. Our constant calls and emails have been met with various non-answers which has left us in an unclean property, filled with litter with plaster falling from the walls and no keys. What a disaster - avoid letting from KFH at all costs!
Chesterton Humberts in Islington are great. Finding a flat was quick and painless. I am still in the flat Chesterton Humberts estate agents found for me, however, I am looking into another property because I considering moving to a bigger flat. If I do, I will most certainly use Chesterton Humberts!
Great estate agent. We viewed around 3 or 4 properties with Ramario and he was very knowledgeable and answer all of the questions we had. I felt like they really helped us figure out what type of property we were looking for. Would definitely recommend.
I turned up to view a property for sale and the estate agent from Outlook didn’t show up. Instead I had a grumpy tenant telling me she didn’t know anything about it and I could not have a look around as Outlook we’re supposed to notify her. I had spoken to Outlook on the phone a few times before the viewing so as far as I was made aware everything was fine, but instead I travelled across London for nothing.
18 Stoke Newington Church Street, Stoke Newington, London
Location Location was absolutely great. The team recommended a very sensible approach to selling out home, resulting in us achieving a great price after just a week on the market this summer (2018). The sales process was really well managed by Lauretta Caulfield, who was incredibly helpful and very responsive. I would highly recommend them.
Jamie helped us in our search for our first home around Stoke Newington and took the time to understand what our property needs were and often showed us new properties before they were fully advertised giving us the best shot at putting in bids. We loved how relaxed the viewings were with him and that Location Location were on top of communications and replying to questions quickly without being overbearing. We viewed a lot of properties through different agents and definitely thought Location Location were the best by a mile and when we look to upgrade in a few years will definitely pick them.