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Estate Agents in Stoke Newington
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Stoke Newington Property Market Summary
Sold price
£669,210
Sale time
18 weeks
Asking price change
-1.5%
Estate agent fee
1.6%
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Estate Agents
Kinleigh Folkard & Hayward - Highgate
36-37 Topsfield Parade, N8 8PT
Customer reviews (111)
James McAtamney
Reuben handled my purchase brilliantly from start to finish. He is hugely knowledgeable about the area and couldn't have been more helpful at viewings. I wouldn't hesitate to recommend KFH to a friend and would use them again when the time comes!
35 days ago
Lizzie Buckingham
Other than setting up camp in KFH offices, I’m unsure what more we can do to cajole the agents into solving the numerous problems they have created for us with regards to our rental. Our constant calls and emails have been met with various non-answers which has left us in an unclean property, filled with litter with plaster falling from the walls and no keys. What a disaster - avoid letting from KFH at all costs!
NaN days ago
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Kinleigh Folkard & Hayward - Islington
298 Upper Street, N1 2TU
Customer reviews (115)
Sara Davy
Euan was brilliant throughout the whole process of purchasing my flat; from arranging viewings around my availability to liaising with solicitors and the vendor, to answering all my questions. Thank you so much for all your help and making the process as easy as possible!
15 days ago
George Ing
Honestly - words cannot describe the experiences I've had with KFH Islington. For six years I've lived in London and I've always thought "Yeah estate agents aren't great but I don't understand why they've got such a bad reputation" - after encountering KFH Islington, I can see why.
Before we moved in we agreed a number of conditions about what KFH would remove from the property and what they would do (basic things, like installing a curtain rail where there wasn't one) - did they do any of it? Of course not. Did we remind them? Countless times. They either outright refused or repeatedly promised to do it (never delivering).
This incompetence continued throughout our tenancy with poor response times, dreadful support and sometimes just not replying at all (as was the case when our front door wouldn't work).
When we moved out they charged us for a number of things not mentioned on the check in report and to replace furniture which had simply moved to the next room. They've also charged us for things that the independent check out folks didn't mention on the check out report - why they think we paid all those fees to hire someone independent I do not know.
Steer. Well. Clear.
1708 days ago
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Chestertons - Islington
327 - 329 Upper Street, N1 2XQ
Customer reviews (2)
Anonymous
Failed to sell house, seemed to be used as a stalking horse. Poor comms, quite unstructured in way they operated.
9 days ago
Anonymous
I picked Chestertons using this site as they seemed to sell the most flats in the area.
I have told friends thinking about selling NOT to use Chestertons.
Nearly every viewing was done by a different agent who didn't know my flat.
The agency resented me being there for the viewings but it was during Covid, I had tenants working from the flat and I needed to protect them.
Not every agent wore gloves and nor did they stop viewers touching doors etc within the flat with their ungloved hands.
When I wanted to withdraw from a potential sale, I felt that the manager became aggressive towards me.
It was not a pleasant experience. I had as little to do with the agency after that as I could.
I think GetAgent should feature reviews such as mine much more prominently on the site as they are just as important as how many flats are sold.
14 days ago
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David Astburys Ltd - London
15 Park Road, N8 8TE
Customer reviews (100)
Oliver Nathan
My partner and I started our search hoping to find somewhere quickly and efficiently, most viewings and agencies were slow, unhelpful and in general didn't seem to want to find tenants for their landlords property.
Scott however impressed us to no end as from viewing stage all the way through to tenancy agreement he has been massively helpful and highly professional, I could not recommend his expertise enough.
I also have to give a shout out to Harriet who has been really efficient and helpful throughout the process, thanks to all!
12 days ago
Audrey
We rented a property from David Astburys for 8 months and got out as quickly as we could. They are an absolute joke of a letting agency - incompetent at best and deceptive at worst.
They were absolutely efficient up until the point where we handed over the deposit and signed the tenancy agreement - after which everything went downhill swiftly. On the morning of our move-in day, we received a call from David Astburys letting us know that they had just realised the property had not been professionally cleaned, and asking us whether we would like to have them arrange to have it cleaned before we move in (in the middle of a global pandemic and a national lockdown, how is that even a question?). This was only a few hours before we were due to pick our keys up and gain access to the property. We ended up having to wait outside the property with all of our belongings for 7 hours while waiting for the cleaners to clean the place. To put things into perspective, we were meant to gain access to the property at 11am, and ended up only gaining access at 10pm when the cleaners left.
For the record, the property was in absolutely filthy condition before the cleaners came so it is obvious that David Astburys neglected to do the simple task of checking the condition of the flat before our move-in date. Moreover, the property still had black mould and general cleanliness issues after the cleaners left - a problem that was raised with David Astburys for which we received no apology, remediation, or even acknowledgement of the cleanliness issue. This was the first red flag.
We also were not allowed to view the property prior to move-in, which we were told was due to lockdown restrictions - fair enough. In lieu of being able to view the property in person, we asked for the property square footage, which we were told (in writing) was 72 square metres. When we moved into the flat, it was clear that the property was substantially smaller than this, and this was confirmed several weeks later when the property was measured for EPC renewal. The actual size of the flat, as documented in the renewed EPC, was 53 square metres. This equates to the property being advertised as 35% larger than its actual size. Again, we raised this with David Astburys and requested a rent reduction as the advertised size of the property was a major factor that we took into account when deciding how much to offer for the flat.
However, David Astburys refused to take any accountability for this, stating that this was the measurement listed on the old EPC. We contacted Citizens Advice and were advised that this is an unfair trading practice, and we were well within our rights to pursue legal action against David Astburys. However, we decided that it was not worth the stress and effort and simply resolved to move out as quickly as possible.
After we handed in our notice, David Astburys persisted to ask us to let people into our flat for viewings despite us letting them know that we were not comfortable given the Covid-19 risk (this was in December, when the NHS was being overwhelmed by the number of Covid cases). Also, remember that they used Covid-19 as an excuse to not let us view our flat (which was vacant) in person? Massive double standard.
Predictably, David Astburys proposing deductions for cleaning after we moved out despite us having cleaned the flat to a markedly higher standard than what was given to us. We did not accept the deductions and let the Tenancy Deposit Scheme adjudicate the case. David Astburys must have realised that they have no leg to stand on here as they did not submit any evidence to TDS to support their proposed deductions, and we have now been awarded our full deposit back.
David Astburys claims to be be better than your average (bad) letting agent, but in our experience they fit the stereotype to a T.
32 days ago
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Hunters - Stoke Newington
185 Church Street, Stoke Newington, London, N16 0UL
Customer reviews (70)
Matt conradi
We recently sold our flat through Reuben, Alex and the team at Hunters Stoke Newington. In what was a tricky market during lockdown they did a good job. Eli in particular was very responsive and helpful throughout the viewings process and quick to give us feedback after every appointment.
44 days ago
James Perkins
Lettings: Incompetent from start to finish, avoid at all costs.
I don't usually write reviews but felt so strongly about how bad Hunters are as a letting agent that wanted to share our experience to help warn others. My wife and I are landlords ourselves but had to move into rented accommodation for a short period of time. We would be ashamed if our tenants were treated the way we were by Hunters.
A brief summary of our issues are below:
- Entered our property without permission - tried on another occasion and we only found out as we were in
- Failed to provide a valid gas safety certificate
- Needed to be chased multiple times to send a plumber to fix central heating when it was 2 degrees Celsius outside
- When 'plumber' did arrive, he had no tools and asked to borrow a knife to repair boiler. When he couldn't fix boiler with knife he then knocked on neighbours' door to ask to borrow some tools
- Took 8 weeks to fit a blind after being chased multiple times. Continually changed the time slot for when blind would be fitted. Eventually work was completed late on a Saturday night
- Claimed property had been cleaned to a professional standard at check in when it had not
- Misled about irrelevant clauses on tenancy agreement not being able to be changed / deleted - they eventually agreed to do this when we threatened to pull out of tenancy agreement
- Charged extortionate admin fees at sign-up and checkout fees at end for the privilege of the above service
The majority of our issues were only dealt with once we had tracked down and contacted the landlord directly.
As if to prove just how incompetent they are just one last time, Hunters also contacted me by phone today about fixing an issue with the property...10 days after we moved out.
1095 days ago
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LOCATION LOCATION - Stoke Newington
18 Stoke Newington Church Street, Stoke Newington, London, N16 0LU
Customer reviews (1)
Anonymous
Always friendly and pleasant on the phone.
Helpful with respect to viewings.
111 days ago
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