Such an amazing experience with Simone at Savills Harpenden. We've been searching for a home to let in the area for months with little to no luck and many times were not even given a response by letting agencies in the area. Simone was very responsive, took the time to listen to our needs and was an incredible help to us. I would absolutely recommend Savills Harpenden.
67 days ago
What a shame. Original five-star review below. Not any more.
Savills will introduce a groundless claim to your landlord for withholding your deposit.
Savills will then support the landlord's groundless claim to keep your cash.
The excellent work of Simone and Holly (see below) was profoundly undermined by the property management team which at the end of a tenancy works with your landlord to find reasons not to return your deposit. When moving, you do not need the additional stress involved in utterly avoidable battles with a faceless suit, to prevent them from withholding your cash.
I challenged three claims to withhold deposit from my last letting. The groundless nature of these was clearly illustrated by the speed that Savills capitulated and returned my money.
Makes me wonder how many people cave, and the thousands lost each year to tenants as a result...?
Following Savills engagement with this review, they stuck hard to their guns, blaming any desire to withhold deposit on the landlord, suggesting that they did not make any suggestion to landlords of for what they may be able to withhold deposit or how much. I was not convinced.
They also defended the inflated prices they attempted to charge, claiming they follow industry standards. By way of example, they will attempt to charge you £65 if they think the washing machine smells a bit funny. (For the record it didn't.)
Savills is clearly willing to sacrifice its reputation in support of landlords' groundless claims to withhold your deposits.
Fairs fair, however, up until the end of the tenancy, they were very good.... Here's what I wrote at the beginning:
Helpful, knowledgable, efficient. For what more could you ask when renting a new place? Special mention to Simone McClellan and Holly Siddons for enabling a very rapid and smooth transition to my new home!
94 days ago