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Vague, Expensive, and intrusive.
Check-out costs - you pay for the privilege of leaving the property; and the cost - who knows until you don't get back some of your deposit ! Renewal costs - you pay for someone to send you a web link to an automated document signing tool.
Expect to pay ....and pay you will.
New tenant viewings of the property are extremely intrusive and persistent. If you like confirming bookings, and then have secret extra ones added in without you knowing - these are the letting agents for you. We had 3 extra ones in and around the confirmed booking - how lovely.
If you want a straight forward, professional, and respectful letting agent - I suggest you save your money and buy a house instead.
*N.B our landlord was OK - the agent wasn't !
Purchased our first property in Codicote using Country Properties Welwyn. First class service, great communication throughout. Look forward to dealing with them again in the future when selling our current property.
Country Properties were extremely helpful with the purchase of our house. They went out of their way to facilitate additional viewings of the property and helped expedite the purchase by chasing solicitors. A very friendly and helpful estate agency.
Having had some trouble letting with previous agents due to carelessness and poor work ethic I was dubious to start renting again, I was surprised to meet such hardworking and dutiful people who made me feel like they was on my side and did everything they could to get me in to the property with as little bumps in the road as possible! special thank-you to Charlotte and Nathan a credit to not only William H Brown but all lettings agents in Welwyn.
This agency is very quick to take your money, sign you up, but then leave you without necessities such as hot water for over 3 months. The landlord had a no approach attitude and the issue got so desperate, I held the rent to force a solution. Thank god for the TDS or I would have lost my whole deposit thanks to the landlords dirty tac tics. The worst case of hand washing I have ever seen, so long as they get your cash, they couldn't care less.