I am currently selling my house through Arthur Samuel estate agents and Stuart is managing the process. He has been professional, knowledgeable and efficient. The level of communication has been excellent, and his advice has been clear and honest. This has been a reassuring and refreshing change from past experiences with other agents!
I would highly recommend Arthur Samuel estate agents.
31 days ago
Very poor service form this estate agent, in particular from Stuart, the owner. In my experience in dealing with them, they conducted themselves in a very unprofessional manner. We were interested in a property in Walton On Thames for sale with Arthur Samuel. From earlier on in our dealings, it seemed that Stuart preferred to deal with other prospective buyers that were in the exact same financial situation as us. We made a number of offers on the house and some of the reasons he gave us for declining our offers were simply ridiculous. Our second offer was declined on the grounds that it took us 9 days from viewing the property for the first time until making an offer. I have never heard of an offer being declined because it took too long (9 days!) to make it. This wasn’t even our first offer!
Stuart promised he would call us back after we made one of our offers, but he never did. The following day he wasnt available to answer the phone and he never called back. It was clear that he didn’t want to deal with us and he didn’t have the decency to answer our calls or call us back.
In the end the seller lost a few thousand pounds as we were offering more money that the other buyers. If I was selling a property, I would think carefully before putting my property for sale with a estate agent that does not put the sellers interest first.
Independent estate agents can provide a very good service, but if anything goes wrong, there’s really no one to complaint to (in this case, the person we were dealing with is the owner of the company), appart from the property ombudsman.
NaN days ago