K Gilham
Chancellors Estate Agents Camberley couldn't have asked to be represented more positively than it was by Lettings Negotiator Jodie Nicholson during our recent rental search. Jodie's professionalism, efficiency and attention to detail meant it was a very pleasant, hassle-free experience for us, while her polite, friendly and compassionate approach took much of the stress out of a significant life event and was a breath of fresh air compared to many less than pleasing experiences with some of Chancellors' local competitors previously.... Read more
Tenant
4th Oct 2024 (16 weeks ago)
A Lewry
Shared a couple of hours being shown properties with Enzo from Chancellors, Enzo was polite, helpful and great to deal with.... Read more
4th Sep 2024 (20 weeks ago)
M Reidy
Excellent communication & a very efficient team to work with, especially in a challenging environment.
Very happy with Chancellors... Read more
16th Jul 2024 (6 mo. ago)
S Bezuidenhout
Fast and friendly and very, very helpful! Thank you Stan!... Read more
12th Jul 2024 (6 mo. ago)
W Williams
Warning, ?? Truly dreadful service, they left an external door unlocked after a viewing, they went for three weeks without their promised weekly check in call, their management is shambolic and their communication appalling. Left them and went with another agent and property sold within a week 25k above asking price. Avoid Chancellors like the plague.... Read more
Seller
11th Jul 2024 (6 mo. ago)
A Gurung
They completely ruined the house buying experience for us!! They didn't manage the seller well and couldn't get required information from seller for almost 10 months after the offer was accepted. The most annoying part was they would not update us, would never answer their phone, if luckily we get through to them they would promise to update us and never call back. Totally unprofessional. Wasted so much of our time and money!... Read more
Buyer
19th Feb 2024 (11 mo. ago)
A Seymour
Amy was friendly, polite and punctual. She answered all our queries professionally and didn’t pressure us while looking round. Followed up our viewing with a next day call and said she will keep in touch which is good to know.... Read more
16th Feb 2024 (11 mo. ago)
S Dickens
Danielle, is very proactive with staying in touch and keeping me updated with the market. Therefore I am more than likely to utilise Chancellors as a service when the time is right.... Read more
10th Feb 2024 (11 mo. ago)
T Truslove
Alfie met us at the property, showed us around and answered all of our questions. He then told us of another property which he thought would be of interest to us and we viewed thay also. He was very efficient but did not rush us throughout the viewing.... Read more
15th Jan 2024 (1 year ago)
C Tennakoon
Agent was very friendly and promptly arrived at the location.... Read more
13th Jan 2024 (1 year ago)
M Shackleton
Although we weren't successful this time, Alfie was incredibly informative and helpful at all stages.... Read more
1st Dec 2023 (1 year ago)
G Dingley
I don’t usually leave reviews, but I felt compelled to write one about the amazing customer service we received when dealing with Danielle Sheperd over the last six years.
Danielle goes above and beyond for her vendors and prospective buyers. I always felt confident during the process as she had everything in hand. I never felt like I needed to worry as she is extremely capable and brilliant at her job.
She is a credit to her company, who need more employees with the same attitude and customer care skills as Danielle ??... Read more
Seller
2nd Nov 2023 (1 year ago)
D Munday
Dexter was diligent at checking in before the appointment to sure everything was fine, which was anice touch. He knew his property very well which, surprisingly isn't always the case. He was polite and non-pushy. Overall he delivered a good service.... Read more
16th Sep 2023 (1 year ago)
A Walter
Having now sold through a different agent, the difference between them was palpable. Severe lack of communication and professionalism. Will not be recommending them... Read more
Seller
6th Sep 2023 (1 year ago)
K Syed
we visited the place with Dexter, Highly professional and comprehensive interacting with him, Hopefully our work coordination progress with them.... Read more
29th Aug 2023 (1 year ago)
S W
Dexter was really helpful and gave us some useful advice. Would recommend.... Read more
3rd Aug 2023 (1 year ago)
N talajia
Dexter at Chancellor’s is simply amazing. He helped us showing the right properties for us and also guided us with impartial and honest views. He is an asset to the company and we really appreciate his customer service provided to us!!!... Read more
29th Jul 2023 (1 year ago)
G Darlow
Alfie was great during a difficult purchase... Read more
Buyer
28th Jul 2023 (1 year ago)
I Magalhaes
Danielle has shown her professionalism and work ethic throughout this year with me.
Thank you so much!
Iva... Read more
19th Jul 2023 (1 year ago)
S Hogarth
Friendly staff who are supportive, respectful and flexible about viewings.... Read more
18th Jul 2023 (1 year ago)
C McConnell
Alfie has been consistently helpful throughout the process of our purchase, due to work that needed to be carried out in our new property Alfie was always happy to aid us in getting contractors to the property for quotes when needed. Alfie was also available on the phone for any of our queries and if he wasn’t available called back as soon as he could. As a first time buyer I can easily be described as someone who consistently panicked at every turn not knowing what to expect, but Alfie and the team always helped us out! I hope I won’t ever need to buy/sell another house, but if I do, I’ll be making sure to use Chancellors... Read more
Buyer
6th Jul 2023 (1 year ago)
S Gurung
Dexter from Chancellors was a pleasure to work with. He was detailed, outlining both the benefits of the property as well as any drawbacks and how to address them. He talked about his own renovation and home-buying experiences. He was happy to schedule a second viewing for us at short notice and was quite understanding when the tradesman I had invited for a quote was nearly half an hour late. He also provided us with helpful advice for making an offer and kept us regularly informed. Overall, a solid five-star service from Dexter and Chancellors’ team.... Read more
Buyer
29th Jun 2023 (1 year ago)
J Davies
The whole team were fantastic & kept us informed throughout the sale of our house. A big shout out to Alfie who is a genuine guy and so easy to deal with.
Thank you so much Alfie & Danielle for getting our house sold after such a awful experience with other estate agents... Read more
Seller
21st Jun 2023 (1 year ago)
E Good
Very friendly and knowledgeable :-)... Read more
5th Jun 2023 (1 year ago)
J Pitts
Dexter was very helpful, professional and friendly.... Read more
31st May 2023 (1 year ago)
M Mascelloni
Shockingly unprofessional and insistent.
Clearly the business must be slow because they kept calling me after repeatedly telling them that I am not selling anymore and I’m not interested in renting. I explicitly told them to remove my number from their lists. They ignored that and kept calling me to get me on the market as if nothing happened.
Chancers is a definition that comes to mind.... Read more
3rd May 2023 (1 year ago)
T Gondo
Ellie is brilliant and very helpful and patient... Read more
30th Apr 2023 (1 year ago)
S Fowler
Amy Griffin is a very personable lady and swift to contact me with any updates. Knowledgeable in the property management/landlord requirements etc. Great job ????????... Read more
Landlord
14th Apr 2023 (1 year ago)
S Engelbrecht
Mateo is a lovely colleague of yours, polite presentable & very professional, it was an absolute pleasure meeting with him. Look forward to doing more business.
Thanks Mateo... Read more
7th Apr 2023 (1 year ago)
K vishawkarma
Very helpful and informative.... Read more
5th Apr 2023 (1 year ago)
O Sen
I am thrilled to provide a glowing 5-star review for Mateo Cave for his exceptional service during our home viewing .
His exceptional service, attention to detail, and commitment to ensuring a smooth and friendly make him a true asset to the company.... Read more
22nd Mar 2023 (1 year ago)
N Johnson
Mateo has been very professional in his dealings with our account. He put us at ease with the sale and negotiated perfectly with our buyers.
He also dealt well with initially having to give us bad news. So huge Kudos to him.... Read more
Seller
22nd Mar 2023 (1 year ago)
A Kumar
Very cooperative friendly and fast service.... and understand the customer wish and try to do best service during the process.... I m happy...... Read more
10th Mar 2023 (1 year ago)
B Hancock
Awesome service from Ellie Glynn ????... Read more
8th Mar 2023 (1 year ago)
R Parmar
Great service. Very helpful. Thank you Danielle.... Read more
8th Mar 2023 (1 year ago)
H colquhoun
Mateo was super approachable, very knowledgable and clearly willing to support in terms of queries etc 10/10... Read more
6th Mar 2023 (1 year ago)
A Nagi
Alfie Roach provided excellent service while liasing in a professional manner. He is well informed and knowledge of the property while showing us around. Unfortunatley at this time the property did not fully suit our needs. Wish you all the best.... Read more
2nd Mar 2023 (1 year ago)
S Nasambu
Amy Griffin has been really lovely and helpful in finding a lovely property for me to call home. I had a great experience right from the start and she has been able to accommodate all my needs.... Read more
Tenant
22nd Feb 2023 (1 year ago)
R Llewellyn
Great experience with Chancellors - special thanks to Ellie and Danielle for their advice and professionalism!... Read more
21st Feb 2023 (1 year ago)
T Dimkoski
Amy Griffin the agent has been very efficient, professional, and friendly while assisting me with the renting of my property process. Amy has kept me updated on each step of this procedure.
Thank you... Read more
Landlord
21st Feb 2023 (1 year ago)
D taylor
Alfie Roach Sales Negotiator and Danni Sheppherd Manager did really professional friendly and efficient job assisting my purchase, strongly recommend them and their branch. Thank you so much for your kindness and friendly extra helpful and understanding approach. Simple the best!... Read more
Buyer
26th Jan 2023 (1 year ago)
E Challinor
I've had great communication with Danielle Shepherd from Chancellors estate agents in Camberley in dealing with sometimes sensitive and awkward dealings. She is always available for discussion and always trying to find solutions, suggestions and recommendations moving forward. I would thoroughly contacting her directly for any advice on the property market etc. Well done to her.... Read more
19th Jan 2023 (2 years ago)
D Mathias
Ellie Glynn is an asset to your business. Super helpful even when there is no real incentive for her to be as i was enquiring on properties out her area. Still helped me after a bad experience with another branch! Thanks Ellie ????... Read more
13th Jan 2023 (2 years ago)
B Woolrich
Very good customer service provided. Jessica was very prompt with responding to my enquiries and has helped me find the perfect property!... Read more
9th Dec 2022 (2 years ago)
R smith
I have had a great experience with the Chancellors team in Camberley. For personal reasons I had to get a rental property in short order and was let down by some other agents quite badly. Fortunately I had Jess from Chanchellors who did everything she could to make getting a new place happen. Very responsive, super helpful and genuinely great to work with. If I need any other property services in the future, I will be calling Jess first!... Read more
Tenant
30th Sep 2022 (2 years ago)
C Briggs
mis advertising, advertising non existent properties, canceling appointments. Avoid at all costs!... Read more
2nd Sep 2022 (2 years ago)
G Ridgway
Experienced. Professional. Very open and honest conversation. Great regular communication.... Read more
26th Aug 2022 (2 years ago)
W Chris
Alfie Roach from Chancellors Camberley branch helped my family purchase our new house. He is instrumental, customer-centric, and easy to work with. I like this young professional.... Read more
Buyer
15th Aug 2022 (2 years ago)
U jain
Absolutely useless company!
shocking service!
Save yourself the grief, stress of dealing with incompetent and immature.
SAVE yourself the bother and hassle!... Read more
9th Aug 2022 (2 years ago)
C Gilbey
Charlie has been extremely helpful in our house search. He is always very efficient and pleasant and goes above and beyond to find an appropriate property and accommodate the buyer's needs.... Read more
5th Aug 2022 (2 years ago)
N Malhotra
Thank you for providing such great service. I would highly recommend Jessica Cooke, so approachable, fabulous, professional and super helpful. Extremely happy with my first experience with Chancellors.... Read more
22nd Jul 2022 (2 years ago)
Z Toma
Very professional and cooperative, as always pleasure working with you all.
Special thank you to Jessica Cooke for being there whenever required throughout the process.... Read more
8th Jun 2022 (2 years ago)
P Flaherty
I would highly recommend using Chancellors and had a very professional customer service experience with Melissa Hill.
Melissa was attentive and resourceful when looking to help me as a first time buyer and I knew I was in good hands throughout under her stewardship.
Great experience and would recommend to friends and family.... Read more
Buyer
19th May 2022 (2 years ago)
M Tucker
My Partner and I have become experts on this now as we enter week 6 of house searching around 5 key areas for our large family. We met with Jessica at Chancellors for a house viewing on Saturday the 14th. When planning or visualising the home for your family, you need more than 15 mins as It is not great being ushered in and out like an F1 pit stop crew. Jessica spent the time with us that was needed and not only that, she kindly gave clear honest opinions before we walked into a room, positive but also negative with a solution in mind. This was the transparent navigation we have not experienced as of yet and was thankful for it. We are still on the search as our personal application considers many children but we hope to work with Chancellors again on this journey. Superb professionalism and service.... Read more
16th May 2022 (2 years ago)
A Aqaee
I've been trying to book a viewing since 7 days ago and still couldn't get it. The communication is basically zero and what they only love to do, is taking details and tell you they will call you back where there won't be any call back. I called them more that 10 times and now I am thinking how are these guys making money there.... Read more
28th Mar 2022 (2 years ago)
K Baltsavia
We had a really great experience with Alfie showing us the property, to the point our little daughter felt so familiar and started playing around him! As he is a well organized agent, he called me twice to remind me our booking and he had answers to all of our questions. With great sense of humor he managed to make any weirdness and imperfections of the property, looking right and good! His positive energy, his smile and his knowledge was a pleasant way to finish our afternoon and feel that we are in safe hands regarding our investment!... Read more
Buyer
15th Mar 2022 (2 years ago)
C Beatton
Alfie Roach was friendly and professional in his dealings with me... Read more
23rd Feb 2022 (2 years ago)
O Chantouf
Very unprofessional. Was supposed to have a viewing at 17:40 with Jessica Cooke but she called 20 minutes before the viewing to ask if I can come earlier but told her I couldn't. 5 minutes later I get a call from one of her colleague saying that I said I will be late when I wasn't. Drove by the property at 17:40 no one was there. Parked by the side of the property and payed for parking and walked back again this time it was 17:45 and still no one was there. I waited 5 minutes before calling the office and was told that she was there so I waited until 18:00 outside in the cold when I decided i wasn't going to wait anymore and decided to leave. I then get an email from Jessica saying she waited for me for 20 minutes which was a lie and that she had to be at another property at 18:15.
All in all 2 hours of my day wasted as I traveled far.
Will definitely not be using them.... Read more
11th Jan 2022 (3 years ago)
L S
really poor customer service, near on impossible to book a viewing, no one calls back, real waste of time agency... Read more
26th Nov 2021 (3 years ago)
E Osborne
Our property was taken on by Paul Bosanko after he came round 2nd November. After receiving forms we gave verbal consent 6th November and signed forms were returned 11th November. 12th November I received the ID check call Then nothing....
Chased 6 days later (18th November ) for the next steps and a photographer had not even been booked yet! Chased Amber again 20th. Managed to get one out the following day and finally, and chased on 30th as to why it was not online yet. 1st December our property was on the various selling portals... just shy of a month after I verbally confirmed instruction ! They also spelled my name wrong, despite me signing the end of every email with it spelled correctly! Called for a video tour to be done and Adele came out to do it, but it was never used ???????
7th December I chased Paul about a board. No reply. 28th December chased again. Still no reply.
Received a call to drop the price £25k on 7th Jan and agreed. Automated emails followed. Still no board.
29th January Louise from head office calls, I ranted about my issues and the fact the branch (Camberley) were ignoring me and she managed to get a board and said she would rearrange the advert to make it more appealing. So the photo order was changed. That’s it. Board arrived a couple of days later.
5th Feb FIRST VIEWING! Saw on the security cameras that they were inside for 3 minutes! Unless they sprinted round I don’t see how they saw the whole house! Received automated feedback and have not managed to speak to a person since then, and today is 13th Feb!
To say I’m unimpressed and an understatement!... Read more
Seller
18th Feb 2021 (3 years ago)
L Goredema
Terry at Chancellors has been a breath of fresh air when it comes to estate agents. We really had given up hope of finding someone we felt was honest and reliable, but he managed to make us feel confident and happy with our buying/selling experience. We would definitely look to use Chancellors and Terry in the future, if we decide to move on again. Thank you for everything.... Read more
Seller
6th Feb 2020 (4 years ago)
Alan
Chancellors Camberley are a really helpful, Terry was great at helping me sell my property and find something new in the Camberley area.... Read more
Seller
4th Feb 2020 (4 years ago)
D Chummun
Chancellor’s have been great.
Terry B has been professional and brilliant helping my wife and I find us a house in the Camberley area and has made it a positive experience.
Will definitely recommend these guys.... Read more
3rd Feb 2020 (4 years ago)
C Gordon
Really easy and professional process from Chancellors Camberley helping me find my property.
Danielle in particular was extremely helpful and went the extra mile in order to get it all done for me!
Would definitely recommend.... Read more
31st Jan 2020 (4 years ago)
H Matthews
Terry Barrett was very professional and was all ways
available to speak too
He would call me back the same day and put in 100 percent in to resolving issues
I would recommend he to any person wanting to sell a house or flat... Read more
30th Jan 2020 (4 years ago)
M Chipping
Had a great experience with Chancellors of Camberley. Terry Barrett looked after us selling and buying in the area.... Read more
Seller
29th Jan 2020 (4 years ago)
S Nixon
I rented a house through chancellors in Camberley for 5 years and can honestly say they were fantastic. Highly professional staff and nothing was ever too much trouble, any problems were rectified promptly and the staff were always very courteous.... Read more
Tenant
29th Jan 2020 (4 years ago)
tom
Used these guys to help find a house in Camberley - Terry was approachable, friendly and administrated the whole transaction smoothly. Would recommend.... Read more
29th Jan 2020 (4 years ago)
M Pyman
Thanks Terry and team . great service and top job in helping me sell and find a new home. What id normally a stressful process was made easy .
Big , Big thank you .
All the best ,
mark... Read more
Seller
29th Jan 2020 (4 years ago)
SA
Very good service from Danielle Mahoney. She was professional and conscientious and helped my purchase go through smoothly. I will 100% be recommending her in the future.... Read more
Buyer
29th Jan 2020 (4 years ago)
G Bell
Had a great experience overall when looking to sell my property, my agent - Terry - was really helpful and knowledgeable. It made what could potentially have been very stressful experience much less stressful indeed. Couldn't really have hoped for any better.... Read more
Seller
29th Jan 2020 (4 years ago)
C PIKE
An amazing Company.
Terry Barrett - experienced, professional and knowledgable... couldn’t recommend him enough. Terry and the crew at Chancellors made my property hunting a breeze. Will definitely be a returning customer ????????... Read more
29th Jan 2020 (4 years ago)
M Girl
Helpful, polite and knowledgeable agents. These guys know their stuff and great info on the properties in the surrounding area of Camberley. You won’t be sorry you chose this estate agent finding you the property that suits you! As we all know, choosing your new home is a decision not to be taken lightly. Terry is outstanding and goes above and beyond to help you through this process.... Read more
29th Jan 2020 (4 years ago)
M Vero
I sold my house through Chancellors, Camberley with Terry Barrett's help. He's a really polite, efficient professional guy who made the whole process straight forward - nothing was too much trouble, always available to answer questions and put in a "big shift" to keep the sale moving forward at a decent pace - thanks Terry - great work! Cant recommend Terry highly enough!!... Read more
Seller
29th Jan 2020 (4 years ago)
L Pearse
I don't normally do reviews but I do feel let down by Chancellors. We decided to terminate the contract we had signed within the 14 day cooling off period as we were not quite ready to go on the market and was forced to pay £216 of costs. When signing the contract we were told there was a 14 day cooling off period so I was happy to sign the contract there and then. We realised afterwards that the valuation we had been given was probably unrealistic and too high (we probably got excited by this which is why we were keen to sign) and felt it was not dealt with very well. It felt like the valuation was based on what we wanted to hear not what was realistic in order to sell the property within a few months. After 7 days we were told if we did not pay they would get the debt collectors involved! It is frustrating as we probably would have gone with them when we were ready but instead very upset by how we felt we had been treated.... Read more
Seller
29th Oct 2019 (5 years ago)
A richards
Both my husband & I found Allan, the lettings manager to be extremely helpful and full of knowledge. Unfortunately they did not have a property suitable for me but Allan had no problems with discussing my requirements & provide some tips to help find what I am looking for.
We highly recommend Allan, he is a credit to your company.... Read more
13th Sep 2019 (5 years ago)
O Shashaa
Incompetent lettings agents avoid at all costs... Read more
Landlord
11th Sep 2019 (5 years ago)
D Spindhall
I popped into the Camberley office to discuss a potential move. I spoke with Ben and Allan who were friendly & approachable. Ben answered lots of questions for me, he was not your normal pushy estate agent. Rest assured when I am ready for the move I will come and see you.
Many Thanks
Derick.... Read more
4th Sep 2019 (5 years ago)
C Tacay
Very disappointed with the service, was given false expectations in relation to the date that we could move in causing me a lot of trouble, having to arrange a hotel to stay in. It was hard to get hold of the agent and the paperwork took ages to be ready, still not ready, and the referencing still hasn't been done.... Read more
Tenant
18th Jun 2019 (5 years ago)
J Bradley
Horrendous lettings agency. It's been over 5 weeks since I moved out and my deposit hasn't been returned. Agency fees go where? Get dismissed at every opportunity - even by managers. AVOID AT ALL COSTS!... Read more
Tenant
4th Apr 2018 (6 years ago)
K Groves
I would highly recommend seeing Dean if you are looking to rent your property, Dean will ensure the process is explained fully and clearly.
thank you from a very happy customer.... Read more
Landlord
28th Sep 2017 (7 years ago)
S Monk
Amazing customer service from Kristen I was very impressed with all the information I received when I spoke with her. She was very effective with keeping me fully informed about new properties and hopefully she will help me find my new home!... Read more
20th Aug 2017 (7 years ago)
E Solutions
Booked an viewing appointment with Marcus and was very pleased with the whole process. We didn't put an offer on the house but he was very helpful and patient showing us the property. Will definitely come back to him when we are ready to proceed with our property search.... Read more
31st Jul 2017 (7 years ago)
J Tiga
Helpful to arrange viewings but awful otherwise. All paperwork had to be chased by us (tenants in a rental). Taken weeks to get the basic documents. Wouldn't buy a house through them.... Read more
Tenant
25th Jul 2017 (7 years ago)
U Barnhill
I have recently cancelled a contract with a well known independent Letting Agent.
I was disillusioned so I contacted Chancellors to take over the letting.
As I was about to leave for a holiday Jonathan Pepper came the same day to take the necessary details and I was so impressed with the manner in which the situation was managed, I signed the contract. Tenants were quickly found for the property.
In view of of this I would recommend your Camberley Office highly. I would just like to add the dealings I also had with Leona Wills were efficient and courteous.
UB... Read more
Landlord
9th May 2014 (10 years ago)
K Elson
Very competent and helpful, made the process of putting forward an offer, getting acceptance and completing the referencing very easy. The fees are reasonable, and the team very helpful. I would recommend.... Read more
25th Apr 2014 (10 years ago)