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I’m writing this on behalf of a friend to share a really disappointing and concerning experience with Knight Frank regarding a rental property in Bracknell/Lyndhurst.
The property was originally listed at £3,000 pcm. My friend offered the full asking price but was told the landlord wanted to wait as it had just come on the market. Fair enough. Two months later, the price dropped to £2,800, and she again offered the asking price.
At that point, she was asked to provide very personal financial information, including bank statements. Despite complying (with sensitive details redacted), the offer was rejected — with no explanation given. When she asked for feedback, the agent simply didn’t respond.
Since then, the monthly rent has reduced further to £2,650.
What’s more concerning is that when someone else viewed the property presenting as a “family unit,” they were strongly encouraged to make an offer. This raises serious questions about fairness and transparency in how applicants are being treated. Please note that they did not do any credit checks, and my friend is my boss and earns significantly more than I do. Also her children are in boarding school. So she can afford the rent.
No one expects to be guaranteed a property, but basic professionalism, communication, and honesty should be the minimum standard. Ignoring applicants after requesting sensitive personal data is unacceptable.
This experience felt dismissive, opaque, and potentially discriminatory. At the very least, applicants deserve clear communication and respect throughout the process.
I would strongly advise others to proceed with caution.... Read more
13th Apr 2026 (9 days ago)