LilyD
1

Completely useless. Property listed for 2 months and not a single viewing.<br><br>I engaged Beresfords to sell my property at the beginning of June and apart from the initial visit they were totally inept. Every single thing they were responsible for either didn’t happen or was done so poorly that I had to do it myself!<br><br>1. They made no effort with the initial proposal for the online listing and brochure included the worst photos of my property, despite having taken other much more appealing photos. Key information (such as parking, refurbishments that had been completed etc.) was also missing. I had to provide extensive feedback for them to fix all of these points.<br>2. They did not put up a board outside for several weeks, and only did so when I questioned where it was. Excuse was “it’s the board companies fault”.<br>3. In 8 weeks they managed to find ONE potential viewer who cancelled the first appointment the day before and then on the second appointment did not even bother to turn up - I later found out she missed her mortgage appointment directly before, but nobody at Beresfords bothered to tell me this.<br>4. Despite the lack of viewings, and the fact that my property is modern, well presented, in a good location, and has a few unique/desirable features such as a garage and parking, Beresfords did not once contact me to suggest a new strategy or price amendment.<br><br>I cancelled my contract with them without giving the required 28 days notice and although they provided excuses as to why their performance had been poor, they did not try to enforce the notice period as they clearly knew they’d been totally incompetent.<br><br>The whole process was incredibly stressful, wasted lots of my time, and massively delayed my move. The final insult was that I had to follow up 10 days after I’d asked for the board to be collected as it was still outside my home!... Read more
20th Aug 2026 (28 days ago)