Luke
1

I had a disappointing experience with Hunters.
The photography fee was explained upfront, but I think this should be highlighted more clearly to new sellers—especially as many other agents include this for free while charging a similar fixed fee. The photos themselves were quite dark and not as strong as other listings.
After my initial sale fell through, the property was re-listed quickly, but communication throughout was poor. I was almost always the one chasing updates, calls were rarely answered, and I often had to leave messages for a callback from someone who wasn’t even handling my property.
The flat then sat on the market for over two months without a single viewing. When I did manage to speak to the agent, they didn’t seem to have any clear explanation as to why this was the case or offer any real suggestions to improve interest—despite other similar flats nearby selling.
The exit process summed up the experience. Although I was emailed about the 14-day notice, a simple courtesy call the day before would have gone a long way to reiterate this and acknowledge that the property hadn’t sold. Instead, I had to call on the final day myself to arrange getting my keys back, only to find the listing had already ended. I also wasn’t told my agent was on leave.
Overall, a lack of proactive communication made this a frustrating experience.
Update: They’ve handed over the wrong keys to the new Estate Agent, causing me to take time out of work to meet at my own property so my spare keys could be used. Not good enough, and not at all professional.
I do not recommend Hunters Estate Agents.... Read more
27th Apr 2026 (11 days ago)