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Rook Matthews Sayer (Jesmond) have managed my property for the last 17 years, including around 15 years as a rental property and the last 2 years while it was on the market for sale.
Throughout the rental period they were generally reliable and easy to deal with. Whenever maintenance issues arose, they would contact me promptly and arrange local contractors to carry out the work at reasonable cost. Over a long period of ownership, there were no major problems and I felt the property was looked after well.
During the sales process there were a few challenges, including a complicated issue involving a neighbouring property which resulted in the power being disconnected to the building. Although this took some time to resolve, RMS were able to provide the information I needed and the sale was ultimately completed successfully.
Communication was mainly via email rather than phone calls, but I found the team responsive and helpful whenever I needed assistance. Managing a property from a distance can be difficult, so I appreciated having an agent who could deal with issues on my behalf over many years.
Overall, I would like to thank the team at RMS Jesmond for their support over the last 17 years and wish them all the best for the future.... Read more
29th May 2026 (21 days ago)