14th Jan 2021 (3 years ago)
I can find no reason to recommend Barons Estate Agents, and every reason to ward against using them. From the start of my tenancy, right the way through to the end, the service I experienced with Barons was nothing short of terrible.
At the beginning of the tenancy, we were informed that Barons would be dealing with us and the landlord would not be directly involved. This isn't an unusual practice. What was unusual, however, was that Barons clearly thought that their role was part-time: several times we had very pressing issues (due to the deteriorating conditions at the flat) and Barons flat out ignored our attempts to contact them.
In all honesty, the only thing that you can rely on for Barons is for their consistent inability to respond to any communication, whether it be calls, texts, or emails, no matter how important the issue is.
These experiences extended to the end of our tenancy, when I was left genuinely fearful that Baron's had done a runner with the sum of my deposit. It took more than a month, and a flat out lie from Barons that the sum had been transferred, to receive my deposit back.
I can find no reason to recommend Baron's Estate Agents, and every reason to ward against using them. As other's have stated, I would absolutely review this estate agents as zero stars, if it were possible to do so. They are unprofessional, completely unreliable and have no integrity.... Read more