Laurels were great from the moment they took on our house to sell. We had an offer in a matter of weeks with being on the market with them (we were on the market with 3 other well known agents, but was not getting the interest we needed). We received an offer on 23/06/2017 and exchanged contracts on 04/08/2017 - 6 weeks!!! We had a very tight timescale as we were buying a new build and Rob and his team were amazing at keeping everything moving quickly throughout the 6 weeks - very professional and friendly and always at the end of a phone/email no matter what time when we had an enquiry. We can't wait to move into our dream home on Friday - thanks again Laurels, I will recommend you to anyone I know looking for an agent to market their home!
7th Aug 2017 (4 years ago)
A thoroughly stressful and unpleasant experience using Laurels. Rob at Laurels repeatedly let us down whilst marketing our property, Was unresponsive, often not responding to calls or emails. We have some suspicions of being misled or worse, lied to, regarding offers received on our property. I should stress these are suspicions at this stage and investigations into this are ongoing. In our opinion, the poor service from Rob at Laurels cost us a perfect home to move into and almost lost the seller of this home thousands of pounds through loss of a deposit. My personal recommendation would be to save yourself the stress and hassle and go with agents with a long track record of excellent customer service. In Epsom, Cairds are a much better agent in my opinion and charge the same fees as Laurels, or Greenfields in the Surbiton area. Please don’t be misled by the notion that Laurels are much cheaper than well established High Street Agents are this certainly wasn’t the case in my experience. My advice, avoid.
15th Nov 2017 (3 years ago)