Neil Wadsworth Electrical Ltd
Excellent! We had difficulties and numerous complaints about a previous agent after having no luck for 13 weeks. As soon as we swapped to Laurels it was a breath of fresh air! Their pro active nature, honesty and constant communication is exactly what you want at a stressful time and they certainly delivered. From the first meeting the whole team at Laurels were brilliant throughout the process, but a special mention to Sam and Giorgia. I cant rate Laurels highly enough and would definitely recommend them to anyone!
8th Apr 2019 (2 years ago)
A thoroughly stressful and unpleasant experience using Laurels. Rob at Laurels repeatedly let us down whilst marketing our property, Was unresponsive, often not responding to calls or emails. We have some suspicions of being misled or worse, lied to, regarding offers received on our property. I should stress these are suspicions at this stage and investigations into this are ongoing. In our opinion, the poor service from Rob at Laurels cost us a perfect home to move into and almost lost the seller of this home thousands of pounds through loss of a deposit. My personal recommendation would be to save yourself the stress and hassle and go with agents with a long track record of excellent customer service. In Epsom, Cairds are a much better agent in my opinion and charge the same fees as Laurels, or Greenfields in the Surbiton area. Please don’t be misled by the notion that Laurels are much cheaper than well established High Street Agents are this certainly wasn’t the case in my experience. My advice, avoid.
15th Nov 2017 (3 years ago)