We initially had a tough time on the property market trying to push through the sale of our house until we decided to switch to Laurels. Having met with Jordan, who was proactive and reassuring throughout the process we were convinced that we would be in better hands and the switch proved to be the right decision as we recently completed the sale. Jordan and the Laurels team were consistent and efficient, going above and beyond if we needed any help. We were so happy with the service that we chose to market our second property with Laurels. Thanks again.
124 days ago
A thoroughly stressful and unpleasant experience using Laurels. Rob at Laurels repeatedly let us down whilst marketing our property, Was unresponsive, often not responding to calls or emails. We have some suspicions of being misled or worse, lied to, regarding offers received on our property. I should stress these are suspicions at this stage and investigations into this are ongoing. In our opinion, the poor service from Rob at Laurels cost us a perfect home to move into and almost lost the seller of this home thousands of pounds through loss of a deposit. My personal recommendation would be to save yourself the stress and hassle and go with agents with a long track record of excellent customer service. In Epsom, Cairds are a much better agent in my opinion and charge the same fees as Laurels, or Greenfields in the Surbiton area. Please don’t be misled by the notion that Laurels are much cheaper than well established High Street Agents are this certainly wasn’t the case in my experience. My advice, avoid.
1358 days ago