When i was considering applying to a Masters program and moving to the UK from the US, the most intimidating part was deciding where I would live. I would be living by myself and wouldn't know anyone. I emailed several different letting companies and the ONLY company to answer, be respectful, and truly make me feel like I was important was Sarah and Rachel at the Kingston Featherstone Leigh. They were patient, understanding, organized, and kind, professional yet approachable. Even with a 6 hour time difference and over 4,000 miles between them and I we were able to smoothly find an incredible flat which I love. They are truly one of the reasons I decided to come to the UK, and I could not be more grateful for them and the whole Kingston FL team!
1790 days ago
Unfortunately I have been a tenant in a property managed by Feathertstone Leigh for 2 years and I have had errors and non-responsiveness nearly every time I have been in touch with them. If they are not getting a fee from the process they will to the utmost to not respond to you, having to chase them numerous times for each issue. Engineers turning up unannounced (during coronavirus, too), and then when contacted to let them know they would put the blame on the engineer. When originally signing contracts with them, they sent our documentation to two other people on two separate occasions. Constant spelling errors in contracts. When we left the property we were told to leave the keys in the office and the letting agents would contact the new tenants to arrange them collecting them the next day however I then had the new tenants contact me as they had received no contact from FL and were worried about how to access the property as their office had closed for the evening. The next day when they moved in FL gave them the incorrect keys twice. These are only a few of the many issues I have encountered and with them. They have consistently been so unprofessional and having lived in numerous rented properties this is the worst experience I have ever had with a letting agent. If you are a landlord and looking for someone to manage your property horrendously and never respond to your tenants then look no further.
359 days ago