23rd Dec 2024 (22 days ago)
Sad to be writing such a poor review as Kinetic seemed so promising, but they failed to deliver every one of their promises. Marketing materials were mostly very good, but took 3 times as long to produce as we were promised. The floor plan was not provided for us to review before going online and turned out to be a ‘cut and paste’ of a neighbouring property, so was not at all accurate. Whilst we were contacted every 2 weeks with updates on how many hits our property had on the various websites, it was a case of being thrown statistics and then asked what we wanted to do about it. As the ‘experts’ in the business, I expect them to advise me what to do, not expect me to interpret the market and tell them what to do. On the one occasion they gave the advice to drop the price again, I asked why when a nearby property, which was smaller, with a smaller plot and was on a main road had sold within a week at the same price as ours; they were unaware of the sale and couldn’t find it on the marketing platforms!
Our main issue was with the viewings. For the first 2 viewings the agent was late and for one of those the viewers were left sat on the drive waiting. For the second and third viewings they arranged them 15 minutes apart. Viewers from the first appointment were left to see themselves out of the back gate so the agent could show the next viewers in the front. The agent listed the features of the property and was praised as being knowledgeable by the viewers, but did not explain the features that justified our property being valued higher than a neighbouring property, resulting in feedback that ours was only worth the same as that neighbouring property. We were promised things would improve, but for the final viewing, the agent failed to turn up at all!!! Eventually we got a story about car troubles, but the viewers and I were only told 15 minutes after the appointment and only when the viewers contacted them.
At each step, Kinetic have been receptive to our comments and promised to improve, but sadly things only ever got worse. After the last, disastrous viewing, our complaint resulted in an early release from our contract.... Read more