11th Sep 2026 (14 days ago)
BUYERS BEWARE. OUR EXPERIENCE WITH SAVILLS WAS APPALLING.<br><br>ONE STAR IS TOO MANY!!<br><br>Our experience as buyers of a property marketed by Savills has left us with absolutely no confidence in them whatsoever.<br><br>We entered this purchase believing the vendors were involved in a normal onward property purchase. What we subsequently discovered was that they were actually buying a new-build property that had not yet been built.<br><br>That distinction was rather important to us. Had we understood the true position and the potential timescale from the outset, it could have materially affected our decisions.<br><br>Instead, we ultimately spent NINE MONTHS in rented accommodation waiting for the vendors to move.<br><br>During the process we were given the impression by the Savills selling agent that the vendors could move into rented accommodation or stay with family. Yet when the delays continued, we were subsequently told they could not do so.<br><br>As buyers, it felt as though the reality of the situation kept changing depending upon what was necessary to keep the transaction together.<br><br>Then came the fridge freezer.<br><br>The property had been marketed to us at a fixed price, with no offers, and there was an integrated fridge freezer housed within the fitted kitchen cabinetry. We were subsequently told that the vendor intended to remove it.<br><br>We disputed this.<br><br>After raising the issue, the Savills agent told us that she had sorted the dispute and that the fridge freezer WOULD BE STAYING.<br><br>After everything we had already endured, we relied upon that assurance.<br><br>Nine months after entering temporary accommodation, we finally completed, collected the keys and walked into our new home.<br><br>The integrated fridge-freezer housing was empty.<br><br>The appliance we had specifically disputed, and which we had specifically been told would remain, had been removed.<br><br>That neatly sums up our experience.<br><br>An estate agent acts for the seller—we fully understand that. What we expect, however, is for information given to prospective buyers to be clear, accurate and reliable. Buyers make enormous financial and practical decisions based upon what they are told during a property transaction.<br><br>We sold our home, moved into rented accommodation, paid the associated costs, waited nine months and ultimately purchased this property. We therefore had every right to expect straightforward communication.<br><br>Instead, our experience left us feeling that the seller’s interests were protected while we, as buyers, were expected simply to absorb whatever changed along the way.<br><br>I would certainly not trust verbal assurances from Savills again.<br><br>If you are buying a property through them, my advice based on our experience is simple:<br><br>Get EVERYTHING in writing.<br><br>Do not rely upon conversations about the vendor’s circumstances. Do not rely upon assurances about timescales. Do not rely upon statements about what is being left at the property. Have anything important confirmed formally through your solicitor before you make decisions or incur costs based upon it.<br><br>Perhaps our experience would have felt very different had we been the vendors. From a seller’s perspective, having an agent fight relentlessly for your interests may be exactly what you want.<br><br>But as buyers, we came away feeling managed rather than informed.<br><br>After nine months in rented accommodation and finally arriving at a house with an empty space where the integrated fridge freezer we had specifically been assured would remain should have been, I think that feeling is entirely understandable.<br><br>I would never choose to buy a property marketed by this Savills office again.... Read more