18th Mar 2026 (8 days ago)
Dreadful experience from start to finish with Stuart Burtenshaw.
Firstly his arrogant aura came across as mocking the way my parents lived when he came to view the property for a probate valuation.
I didn't want to put the house on the market because of this but one of my siblings thought that seeing as they knew George Rockall all would be ok - how wrong could they have been......
Stuart Burtenshaw is the most arrogant, rude, unempathetic, person I have ever had the misfortune to meet. He made mistakes throughout the process, he was pushy to except an offer of £70K less than the asking price when our property had only been on the market for less than 8 weeks....needless to say we did not accept it.
When he asked which solicitors we used and then advised that they used Lightfoots regularly, which in turn led us to believe he understood their processes, again how wrong could I be.... the actual completion day was an absolute horrendous and very upsetting day, we were advised by our solicitors not to hand over the keys until the solicitors had called us to advise they had received the monies, we received this call at 1pm on the day of completion, followed by a very nasty & pushy call from Stuart Burtenshaw at 1.05pm asking when we could drop the keys in when I said 30 minutes I was told that was totally unacceptable and he demanded to know how long it would be as the new owners had been at the estate agents at 10am...... This we thought was not our problem and Stuart should have known Lightfoots proceedures, and dealt with it accordingly, I asked for 10 minutes, instead he suggested that he just send them down to our house, next thing 5 vans and 2 cars arrived and new owners wanted to come in.....
We had no time to say goodbye to our family home of 61 years.........
Bitterly disappointed doesn't cover it, my advice would be DO NOT use White Lion to sell a property and if you have to then avoid Stuart Burtenshaw at all cost.... Read more