Let Leeds managed my property portfolio for 3 years and also acted as an Agent to sell my portfolio. A great team to work with, and did everything they promised. Would recommend to other Landlords as a well run and friendly company to work with.
7th Nov 2019 (1 year ago)
Where do I even start with this company.
The service I received during check-in was second to none, a lady called Charley (who no longer works for Let Leeds) arranged my tenancy, was available for any questions that I had prior to moving in and genuinely couldn't do enough for me. I rented a place for 10 months with Let Leeds, towards the end of my tenancy is where the problems started.
I called Let Leeds 6 weeks prior to the end of my tenancy to inform them that I would be moving out. That's when my issues began. The majority of my issues were caused by an extremely unprofessional property consultant called Ashleigh and a branch manager called Josh.
Josh arranged an inspection prior to the property being re-listed. My girlfriend was staying with me on the day of the inspection and arranged to be out of the property for two hours to enable Josh to carry out his inspection. He failed to turn up & didn't inform me of this until the day after the inspection was due to take place. He offered no apology for the inconvenience.
Multiple times they called me to arrange a viewing at the property without giving me 24 hours notice, on occasion as little as one or two hours notice. They would often guilt trip me into accepting this viewing as it'd be too difficult for them to re-arrange it.
A couple of days before moving out I realised that I hadn't had any communication from them regarding where to take my keys when I moved out or what the process was for moving out. I called them to ask & was promptly sent a letter via email that should've been sent a month prior.
On the check-out report they mixed up the two bedrooms and accused me of staining the carpet and removing the curtains in one bedroom when the exact same stain had been recorded on the check-in report. They also accused me of cracking a freezer drawer which they had pictured on the check-in report but not noted as a fault. When I tried to point this out to Ashleigh she refused to acknowledge that she had made a mistake and ignored any contact that I tried to make with her by either not responding to my emails or hanging up on me when I called the office and asked to be transferred to her line.
Ashleigh gave me an incorrect final electricity meter reading that suggested I had a pre-payment meter (it was an economy 7 meter) and a reading that suggested I hadn't used any electricity during the entirety of my tenancy. She refused to re-take the reading that needed to be correct to enable the energy company to give me an accurate final bill. Every time I called or emailed to chase this she either hung up on me or didn't respond to my email.
They charged me a £60 check-out fee despite this now being illegal under new legislation introduced in June 2019.
It took them around 4 weeks after moving out to get the portion of my deposit back that wasn't in dispute.
I complained (twice) to their official complaints mailbox and was contacted via email by the branch manager (Josh) who told me I would receive a call from him to discuss my complaint. He failed to call on both occasions, I get the feeling he was trying to show his superiors that he had resolved the complaint without actually doing anything. He did eventually call, but to discuss the return of my deposit (that I had already received). He had absolutely no idea what was going on and tried to give me a number of generic excuses to explain the issues that I was facing (including generic 'system' errors).
I've rented properties for around 8 years in both a student and professional capacity, Let Leeds are without a doubt the most awkward, excuse-driven, difficult & unprofessional letting agency that I have ever dealt with. I wouldn't even recommend using them as a last resort.
3rd Oct 2019 (2 years ago)