We have been so delighted with the prompt, professional and friendly service from Bentleys.They have given us useful advice and been very efficient.Thanks.Would thoroughly recommend their services.
13th May 2020 (1 year ago)
Contacted in order to arrange a viewing of a property by email. Abrupt and unprofessional communication in return not addressing the actual query we had sent. Did not telephone me to discuss as requested. Informed the estate agent on the first call we eventually had that we had a decision in principle in excess of the sum the property was on the market for, which could be provided, and we would like to arrange a viewing. Return call later again which again made the process difficult. In the end, decided against the viewing as there are plenty of other properties in the area for in and around the same sum, and it should not be this difficult from the outset to arrange a viewing (and gave concerns as to how the rest of the process would be if even arranging a viewing was this difficult). Attempted to use "Covid" as a reason for the issues. However, we are viewing properties in the area with a range of different estate agents and have had no such issues. Would rather deal with estate agents who have client care and professionalism in mind.
4th Feb 2021 (10 mo. ago)